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Reviewed 12 February 2018 via mobile

waited 20 minutes for a coffee, a water and a so called healthy sandwich. the sandwich was made with old hard tasteless bread, salmon, tomatoes and salad - far too expensive. staff was annoyed that I wanted to sit outside - there are better coffeeshops at Phuket town !

Date of stay: February 2018
Trip type: Travelled solo
Thank CarolineBoysen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
royalphuket c, General Manager at Royal Phuket City Hotel, responded to this reviewResponded 15 February 2018

Dear Coroline Boysen,

Please accept my sincere apology on behalf of our Royal Phuket City Hotel. I am very sorry to learn that your experience with our 154 Cafe which should have handled the situation differently and transferred your case to someone with more authority.

We let you down, which is the lasting we would ever want to do. We can appreciate how disappointing this matter has been for you and whatever that you are now dealing with the repercussion for that, i am so sorry. I understand your frustration at having order to with our staff at 154 Cafe. As a result of this issue, and in order to prevent this from happening in the future, now procedures are being put in place.

I can promise that i have taken serious care measure to ensure that this won't happen again. it's important to me that I can regain your trust and that you are able to rely on us as you might have. In the meantime, if you come to Phuket next time, please contact me direct which I will personally greet you by myself.

We thank you for bringing this to our attention. it will help us to improve our operations and services. We very much appreciate your business and hope that you will remain a valued customer.

With best regards
Rome Panitkuljukkrawal
General Manager

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Reviewed 5 February 2018 via mobile

The general manager Rome is very informative about the places to go nearby. He helps with patience and manner which is satisfactory. The hotel room is clean and comfortable despite the shower is quite hot to bear.

Date of stay: February 2018
Thank Wing Tung L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
royalphuket c, General Manager at Royal Phuket City Hotel, responded to this reviewResponded 15 February 2018

Dear wing Tung,

Thank you for letting us know about your recent experience with Royal Phuket City Hotel. We apologize if our service did not meet your expectations, and appreciate you taking time to share your concerns.

Our goal is to provide a consistently reliable service and an extremely level of guest service. Based on the events you describe, we did not meet this goal. Your comment is regarding hot water will be used for coaching and training our employees.

To courage you to stay with us again and as a tangible means of acknowledging your disappointment. Ms. Wing Tung, I ask that you allow us another opportunity serve you, as we consider it our privilege to have you stay with us.

Look forward to welcoming you back home very soon
Regards
Rome Panitkuljukkrawal
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 January 2018

We loved the hotel and the staff but unfortunately the busloads of Chinese tourists that dominated this hotel made our stay very unpleasant. They lack all sense of awareness and etiquette. To see them at the buffet breakfast devoid of any manners and decency really puts you off your breakfast.

Room tip: The hotel rooms are always clean but if travelers don't want to be surrounded by rude Chinese tourists, don't stay here.
Date of stay: December 2017
  • Trip type: Travelled with family
    • Location
    • Rooms
    • Service
Thank PlaDuk7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
royalphuket c, General Manager at Royal Phuket City Hotel, responded to this reviewResponded 15 February 2018

Dear PlaDuk7,

Your comments regarding the service you received (breakfast service) at our Royal Phuket City Hotel are very important to us. We want customers to enjoy staying at Royal Phuket City Hotel, so your report of disappointing with one of our restaurant for breakfast is now serious concern for us. First, let us express our deepest apologies. You deserve only the best service, especially when you on holiday.

Our goal is to provide a consistently reliable service and an extremely level of guest service, based on the events you describe, we did not meet this goal. Your comments is regarding too many tourist for breakfast has now been split up into 2 restaurants and it does really look much much better.

May I ask that you allow us another opportunity to serve you, as we consider it our privilege to have you stay with us.

Regards
Rome Panitkuljukkrawal
General Manager

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Reviewed 26 October 2017

The room was surprised bigger than we were expected, hotel overall are totally cleaned and very touching by the friendly staff with their smiles and services. We also had food in our room, food was good, and good time of delivered, service was excellent. We stayed here for 3 days, and we found there were lot of activities which engaged us busy all our trip, we even wish to stay more. if you guys, are coming to Phuket then the reasonable charge with an excellent service in Phuket Town then this hotel is highly recommended.

Room tip: Deluxe room with bath and shower and high floor like 15-19 is suggested
Date of stay: October 2017
  • Trip type: Travelled with friends
    • Value
    • Rooms
    • Service
Thank darunee14332
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RPC1528, ผู้จัดการฝ่ายประชาสัมพันธ์ at Royal Phuket City Hotel, responded to this reviewResponded 29 October 2017

On behalf Royal Phuket City Hotel.
We have to thanks for your review. out Hotel be change about the service and special offer to the guest. Now we have 24 hours room use and breakfast whenever wherever. we're invite you test Hotel fusion food at 154 cafe'. in the next of your holiday we hoping that to service you again.

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Reviewed 20 October 2017

We stayed here for 3 days last week. its centrally located and a 5 star property. this happens to be one of the best hotels we stayed in during our entire Thailand vacation. its conveniently located just a walking distance to old Phuket town. Its just a walk away to shopping places. Robinsons is very close by and so are other stores.

Very clean property it was nice of them to give me a upgrade and the rooms are large and clean. fantastic view of the sea and the old town.

I would high recommend this hotel and i am sure it would be my choice of hotel for my friends and family.

i will definitely stay here again

Date of stay: October 2017
  • Trip type: Travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank Guruyb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RPC1528, ผู้จัดการฝ่ายประชาสัมพันธ์ at Royal Phuket City Hotel, responded to this reviewResponded 24 October 2017

On behalf Royal Phuket City Hotel.
We have to thanks for your review us and thanks you for honored us. We were glad to serviced you. in the next time of your holiday we hoping that to service you again. we have the special offer to you 24 Hours room use and Breakfast Whenever Wherever also heritage walk program ti visit the Phuket culture by ride bicycle.

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