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“They must respect their customers...”

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The Westin Siray Bay Resort & Spa Phuket
Ranked #3 of 92 Hotels in Phuket Town
Certificate of Excellence
Reviewed 10 November 2017

First of all, on their website it is stated that smoking is allowed in almost all outside public areas of the hotel. What a lie! In fact, this hotel has a fully smoke-free policy. Smoking is prohibited everywhere: on the pools areas, on the ouside sitting area of the lobby bar, etc. It is permitted only on the balconies of the guest rooms, weather permitting. This is, however, a misconception of their smoking customers, being not acceptable to conceal the fact that the hotel in question has this policy.
Despite these, the hotel is located in the small hill, having breathtaking views on the sea, very well equiped with everything the individual guest needs. There are 3 swimming pools, as well as a private beach, in the quietest region of Phuket. Going to old Phuket town by the shuttle bus of the hotel is a few minutes ride. Our room was very spacious and beautifully decorated, equiped with all usual amenities. Breakfast was served in the "Seasonal Tastes" restaurant, with a huge variety of dishes such as thai, indian and western, with beautiful views on the sea and the private beach of the hotel. Dinner in the same restaurant was very good also, with a big variety of foods. The outside lobby bar was very good also for an evening drink, but it was empty of customers all 4 days we stayed in the hotel. Perhaps, the prohibitive policy on smoking and a bad smell in this area were the reasons for this constant shortage of customers.
Would we stay again in this hotel in the future? Probably not, unless they show that they respect their customers by not lying on their website...

Room Tip: If you are α smoker, ask them about their exact smoking policy before you book.
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  • Stayed: October 2017, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank Vassilis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PiyorosNaronglith, General Manager at The Westin Siray Bay Resort & Spa Phuket, responded to this reviewResponded 11 November 2017

Dear Vassilis,

Thank you for your kind time to let us know your feedback in regards to your recent stay with uw. Despite the smoking policy, we hope that you have enjoyed other facets and facilities offered througout.

Wishing you a safe onwards journey.

Be well,

Jean Naronglith | General Manager
The Westin Siray Bay Resort & SPA, Phuket

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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50 - 54 of 2,132 reviews

Reviewed 10 November 2017 via mobile

Beautiful hotel with a beautiful view of the ocean. The sunrise and sunsets were to die for. Located in the beautiful city of phuket the holiday atmosphere makes it convenient for holiday seekers. The 5 star treatment makes it all worth it. I recommend the spa that offers great spa treatments.

Stayed: November 2017, travelled with friends
Thank Catherine M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PiyorosNaronglith, General Manager at The Westin Siray Bay Resort & Spa Phuket, responded to this reviewResponded 11 November 2017

Dear Catherine M,

Thank you for your kind time to provide us with your lovely review. The sunrise and sunsets are indeed stunning and with different clouds each day, the backdrop on those timings never get bored.

Thank you for highlighting the SPA - we are delighted to hear and see that you have enjoyed the treatments, looking forward to welcome you back again soon.

Be well,

Jean Naronglith | General Manager
The Westin Siray Bay Resort & SPA, Phuket

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 November 2017

Westin Siray Bay in Phuket is located about an hour from the international airport and about 45 minutes away from Patong area. Although it is situated in a semi-remote location but I still like this place. I like it for its quietness and people there are less rowdy. Staffs are friendly and extremely helpful. All the rooms comes with a balcony, facing the sea which is really nice ! Feel free to call for a buggy whenever you need because the main lobby area to the rooms can be relatively far. We typically like the "Stay in Room Movie Package" ! It comes with a meal for two and a movie of your choice - only @690 baht !! Shouldn't you be here too?

Room Tip: Rooms with sea view. Beach not fantastic, pool area is preferred. Room service prices no difference...
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  • Stayed: November 2017, travelled with friends
    • Value
    • Rooms
    • Service
Thank Carol C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PiyorosNaronglith, General Manager at The Westin Siray Bay Resort & Spa Phuket, responded to this reviewResponded 10 November 2017

Dear Carol C,

Thank you so much for your kind time to provide us your feedback in regards to your recent stay with us. You are absolutely right about our breath-taking-view from each of the rooms that we got on offer and thanks for pointing out our Stay-in-your-Room package, so that other travellers can take advantage of while staying with us.

Be well,

Jean Naronglith | General Manager
The Westin Siray Bay Resort & SPA, Phuket

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 November 2017 via mobile

This was by far the best hotel resort i have ever visited.

Staff super friendly and always willing to help and always greeted you. They were also willing to assist us with our terrible attempts at Thai communication.

Breakfast buffet was excellent, great variety of a western nature as well as the thai food experience.

The pools we absolutely amazing with cocktail bars in the pool and amazing views from the pool and many deck chairs.

The staff would always offer shuttles between the room and restaurants.

The down side was the ridiculous prices on the room bar fridge snacks and drinks ad well as the drinks prices at the restaurants. At 150 baht for the cheapest soft drink and up to 450 baht for a beer or cocktail. When at a restaurant 5mins down the road they offer a soft drink for 35baht that the hotel charges 400baht for.

But i understand that such excellent service and upkeep has to be paid for somehow.

I woyld definitely recommend this hotel to anyone heading to phuket.

Stayed: November 2017, travelled as a couple
Thank Slick3349
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PiyorosNaronglith, General Manager at The Westin Siray Bay Resort & Spa Phuket, responded to this reviewResponded 10 November 2017

Dear Slick3349,

Thank you for your great comments in regards to your recent visit at our property. We have ensured to share your point-of-view with our team in order to recognize for their efforts that it's actually being paid off! We are hoping to have another opportunity to welcome you back again soon to our hotel.

Be well,

Jean Naronglith | General Manager
The Westin Siray Bay Resort & SPA, Phuket

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 November 2017 via mobile

Westin Siray Bay in Phuket is located about an hour from the International airport and about 45 minutes away from Patong area. Although this hotel is situated in a semi remote location but I still like this place ! I like it being quiet and definitely less crowded. The staff are friendly and extremely helpful. All the rooms are with balcony facing the sea which is really nice ! We typically like the Stay In Your Room Movie Package ! The package comes with a meal for two and a movie of your choice @ 690 baht !!! You should be here too !!

Stayed: November 2017, travelled with friends
1  Thank Carol C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PiyorosNaronglith, General Manager at The Westin Siray Bay Resort & Spa Phuket, responded to this reviewResponded 10 November 2017

Dear Carol C,

Thank you so much for your kind time to provide us your feedback in regards to your recent stay with us. You are absolutely right about our breath-taking-view from each of the rooms that we got on offer and thanks for pointing out our Stay-in-your-Room package, so that other travellers can take advantage of while staying with us.

Be well,

Jean Naronglith | General Manager
The Westin Siray Bay Resort & SPA, Phuket

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Westin Siray Bay Resort & Spa Phuket

Address: 21/4 Moo 1,Rasada, Phuket Town, Phuket 83000, Thailand
Region: Thailand > Phuket > Phuket Town
Amenities:
Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Luxury Hotel in Phuket Town
#2 Spa Hotel in Phuket Town
#3 Romantic Hotel in Phuket Town
Price Range: €109 - €349 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Westin Siray Bay Resort & Spa Phuket 5*
Number of rooms: 257
Reservation Options:
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Also Known As:
The Westin Siray Bay Resort And Spa Phuket
The Westin Siray Bay Resort & Spa Phuket Hotel Phuket Town
The Westin Siray Bay Resort & Spa Phuket Thailand

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