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“Beautiful resort with super friendly staff”

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The Westin Siray Bay Resort & Spa Phuket
Ranked #3 of 92 Hotels in Phuket Town
Certificate of Excellence
Reviewed 4 July 2015

We stayed three nights at this resort, and it was such a great experience. The staff are super helpful and gave us good advice on where to visit and how to get there. They offer a shuttle service to the beach and nearest town for a very affordable price (much cheaper than taking a cab). The room was very clean and upon arrival, they delivered fresh fruit to the room. The views are incredible and the resort pools were kept very clean. The complimentary breakfast included some delicious food! There was a buffet with several pastry, fruit, and salad options, as well as an a la carte selection to choose from. I would definitely recommend this place to anyone traveling to Phuket!

  • Stayed: June 2015, travelled with friends
    • Rooms
    • Cleanliness
    • Service
Thank Kaitlyn A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StarwoodPhuket, General Manager at The Westin Siray Bay Resort & Spa Phuket, responded to this reviewResponded 5 July 2015

Dear Kaitlyn A,

Thank you for taking the time to share your experience, I'm pleased to know that you enjoyed our facilities and services during your stayed with us. We hope to welcome you back on to the resort again. Thank you very much for your feedback.

Be well,
Janet McNab
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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653 - 657 of 2,134 reviews

Reviewed 1 July 2015

We recently stayed one week at this hotel and truly enjoyed it. Upon arrival, they had booked us into a bi-level suite, which we did not like very much as the top floor living room was not very usable for us. We also checked out the Sala pool villas, which we found to be far too small with a tiny pool, so we did not upgrade.

Masami was wonderful and helped us move the next day to the Indulge suite. It was located in the top section of the hotel with an absolutely stunning view of the bay. The room was spacious and had all the amenities needed.

We always used the pool on the top level, which was great. Again, amazing view, a great pool bar with top service from a young local employee, who was very nice and a lot of fun (and happy hour every day). Most of the days we had the pool to ourselves and truly enjoyed lounging there. The other pools were far busier and we did not use them at all.

The gym was nicely equipped, though I found it odd to see staff train there (mostly without shirts) while guests are present.
Also taxi services from the hotel to the city are great and not too pricey. The trip to Phuket town was not too long (but the city imho not really worth a visit).

The restaurants are wonderful. We enjoyed the managers reception at Prego with great food and one evening after dinner staff even arranged for mango sticky rice to be brought for my partner from the other restaurant. Great service!

EEST was set up every day for SPG Platinum and villa guests for a wonderful breakfast, and we enjoyed a few dinners here as well. Fresh and delicious sushi as well as dishes from around Asia. Wonderful service again.
Prices are what one would expect from a five-star hotel in Asia, but it was worth every cent.

Yes, the place has steep hills and it might be difficult for some to move around, but it also provides great exercise between all the lounging, eating and drinking. And the hotel has buggies to be brought to the rooms and villas.

We will for sure be back.

  • Stayed: May 2015, travelled as a couple
    • Location
    • Rooms
    • Service
2  Thank SFLeonce
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StarwoodPhuket, General Manager at The Westin Siray Bay Resort & Spa Phuket, responded to this reviewResponded 1 July 2015

Dear SFLeonce,

Thank you for taking the time to share your experience. I'm pleased to know that you enjoyed overall of our facilities, services and please accept my apology that we did not fulfill your needs nor meet your expectations on this occasion.

I will pass your feedback to Masami and the team they would be delight to read it. I look forward to welcoming you back to The Westin Siray Bay Resort & Spa, Phuket again!

Be well,
Janet McNab
General Manager

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Reviewed 30 June 2015

The room was large and clean. Great views of the bay from the balcony.
The property is full of landscaped vegetation, home to many birds and insects that you can hear them most of the time. Since the resort is build on a very steep slope, prepare to do some daily "exercise" going up and down from your room. Or you can just call the reception to send a buggy to get you from your room. The pool was nice and food as well.
The location is not the best but it has some advantages. One being the proximity to the ferry terminal, only 5 min away. From there you can take boats to so many nice beaches and islands.

  • Stayed: September 2014, travelled on business
    • Location
    • Sleep Quality
    • Service
Thank CrifaDXB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StarwoodPhuket, General Manager at The Westin Siray Bay Resort & Spa Phuket, responded to this reviewResponded 1 July 2015

Dear CrifaDXB,

Thank you for providing feedback of your stay with us. I'm pleased to know that you enjoyed our facilities and services during your stayed with us. Appreciated your kind words about our location, thank you again for your feedback and I hope that you would provide us another opportunity to serve you again.

Be Well,
Janet McNab
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 June 2015

My husband took me to the Westin Siray Bay for part of our honeymoon and it was absolutely wonderful (bar the low quality of food, which I will get to later). When we arrived, the GM of the property kindly came to welcome us and offered us a speedy check-in.

We stayed in a 1-bedroom Sala Pool Villa and it was perfect for a couple who wanted to relax and enjoy each other's company. My husband informed the hotel it was our honeymoon so they gifted us a bottle of champagne AND a couple's spa coupon which we thoroughly enjoyed. The bed was extremely plush and comfortable, so much so that we spoke to the GM about where we could buy a Westin mattress! The bathroom was large, had a bathtub and shower, and two sinks which I always really appreciate! The patio area with the pool was pleasant as well, it was an infinity pool which overlooked the ocean and there were lounge chairs and a wicker couch. We were both very happy with the room.

Now on to the one complaint: the food. For a five-star property, the food at this hotel was no where near five-star. We went to the Italian restaurant one night and it was unfortunately one of the worst Italian meals I have ever had. The pasta was undercooked, the risotto was bland, and the roasted chicken was dry. After our quick meal we decided to head back to the room to enjoy the champagne that was sent for us. With that we ordered a blueberry cheesecake (which was decent) and a molten chocolate cake (which was not baked properly as it wasn't gooey enough to be called molten, and it was too bitter).

Despite the lack of good food, we had a great time and would recommend this property to anyone looking for a peaceful getaway. But definitely go elsewhere to eat!

  • Stayed: June 2015, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank Devi B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StarwoodPhuket, General Manager at The Westin Siray Bay Resort & Spa Phuket, responded to this reviewResponded 1 July 2015

Dear Devi B,

I would like to thank you for staying with us and taking the time to provide us your feedback which gives us the opportunity to improve our product and services. I am delighted you chosen to spent your honeymoon with us and you have a wonderful time in the Sala pool villa. I am truly saddened to learn that you were dissatisfied with the food selection. I would like to apologize and thank you for informing us of your experience. I hope in the future you would grant us another opportunity to restore your faith in The Westin Siray Bay Resort & Spa Phuket.

Be well,
Janet McNab
General Manager

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Reviewed 27 June 2015

A very good venue to just relax and being with nature. Westin Siray Bay Resort has a large compound that you will need a buggy to travel to your room. Quiet yet with facilities such as splash pools, gym and pool table. Spa is also relaxing at a price.

  • Stayed: June 2015, travelled as a couple
    • Sleep Quality
    • Service
1  Thank len5man
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StarwoodPhuket, General Manager at The Westin Siray Bay Resort & Spa Phuket, responded to this reviewResponded 28 June 2015

Dear len5man,

Thank you for taking the time to share your experience. I'm pleased to know that you enjoyed our facilities, services and most important that you have a great time staying with us. I look forward to welcoming you back to The Westin Siray Bay Resort & Spa, Phuket again!

Be well,
Janet McNab
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Westin Siray Bay Resort & Spa Phuket

Address: 21/4 Moo 1,Rasada, Phuket Town, Phuket 83000, Thailand
Region: Thailand > Phuket > Phuket Town
Amenities:
Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Spa Hotel in Phuket Town
#2 Luxury Hotel in Phuket Town
#3 Romantic Hotel in Phuket Town
Price Range: €108 - €333 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Westin Siray Bay Resort & Spa Phuket 5*
Number of rooms: 257
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Also Known As:
The Westin Siray Bay Resort And Spa Phuket
The Westin Siray Bay Resort & Spa Phuket Hotel Phuket Town
The Westin Siray Bay Resort & Spa Phuket Thailand

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