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Reviews (2,263)
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Reviewed 19 March 2012

I would like to share with everyone the wonderful experience we had at the Westin Siray Bay.

The staff were fantastic and the food excellent. The rooms were spacious and well equiped.

The hotel is situated on a very steep cliff and the porters are always there to take you to your room after you have gorged yourself with the food.

Highly recommend the kids package (Rm 300 a day per child) as this enables them to dine all day. My two girls (6 and 5) just loved being able to order a mocktail at the bar, and eat at kids club (which was great - thanks Nu and Jenny for your fantastic service).

Overall - do not hestiate to stay here, it is lovely and the quality of staff is a credit to the management team as it is often hard to find good service in SE Asia.

Well Done!!!

  • Stayed: March 2012, travelled with family
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3  Thank Adcairns
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StarwoodPhuket, General Manager at The Westin Siray Bay Resort & Spa Phuket, responded to this reviewResponded 23 March 2012

Dear Adcairns,

Thank you for sharing your experience with us and we are pleased you and your girls enjoyed their stay. Your comments will be passed onto Nu and Jenny who do a wonderful job in the Kids Club. We look forward to welcoming you and your family back in the near future.

Kind Regards,
Sean Raine
General Manager

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Reviewed 18 March 2012

We have returned to the Westin because previous stays were so delightful. Once again the staff has been outstanding and clearly the management is dedicated to customer satisfaction. The property is beautiful and peaceful.

  • Stayed: March 2012
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1  Thank GlobeGuy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StarwoodPhuket, General Manager at The Westin Siray Bay Resort & Spa Phuket, responded to this reviewResponded 23 March 2012

Dear Griff 2010,

Thank you for sharing your experience with us and we look forward to welcoming you back to the resort in the near future.

Kind Regards,
Sean Raine
General Manager

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Reviewed 16 March 2012

Very nice hotel - excellent service, amazing view, very good breakfast. But pretty far from civilization. Good if you want to spend the whole vacation in the hotel. SPA and restaurants on the territory are expensive. There is only 1 small local restaurant in 5 minutes walk distance and decent SPA center in 10 minutes walk.

  • Stayed: December 2011, travelled as a couple
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3  Thank deepnice
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StarwoodPhuket, General Manager at The Westin Siray Bay Resort & Spa Phuket, responded to this reviewResponded 23 March 2012

Dear deepnice,

Thank you for sharing your experience with us and we are pleased you enjoyed the service, views and breakfast. We look forward to welcoming you back to the resort in the near future.

Kind Regards,
Sean Raine
General Manager

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Reviewed 16 March 2012

My husband and I just returned from a week-long stay at the Westin and we truly loved it! The first thing I should say about the resort is do your research. It’s about a 15-minute drive to Phuket Town and an hour to Patong, where all the parties happen. The resort offers round trips into Phuket Town for 100 THB. If you are looking to be near lots of easy dining options and activities, this is not your resort. The Westin is very very quiet and secluded from the rest of Phuket.. I personally enjoyed the quiet serenity.

The resort itself is beautiful. The beach is not the highlight but the pools are great. There are lots of activities going on daily and the concierge was very willing to help. They called for a free pick up to Plyleam Seafood for us for lunch one day which was delicious! The food at the resort was quite good. The breakfast has everything you could ever want plus some. Prego was ok but EEST was wonderful! The Asian Tour buffet on Wednesday night was incredible. We really enjoyed trying a little bit of everything.

The rooms are very spacious and clean. The housekeeping did a wonderful job. After seeing tiny sugar ants on the counter, we kept our toothpaste and fragrant lotion in a ziplock baggy and we didn’t see the ants anymore. Easy solution. The beds were incredibly comfortable.

We booked a couples spa package through the resort and thoroughly enjoyed ourselves there. The facilities were clean and peaceful. The services were quite nice as well.
The staff really made our trip wonderful. Everyone was very pleasant and willing to help. They even started to recognize us and ask how things we had mentioned previously had gone. The happy hour at Splash bar is so wonderful with live music on the weekends. 2-for-1 drinks, a sunset and a breeze really made this a highlight for us. Also, on my birthday, we came back to the room to find a cake with my name iced on it! We never mentioned my birthday to them so I couldn’t believe it! It really made my day very special. We will definitely be returning to the Westin in the future.

  • Stayed: March 2012, travelled as a couple
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3  Thank Nicole V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StarwoodPhuket, General Manager at The Westin Siray Bay Resort & Spa Phuket, responded to this reviewResponded 23 March 2012

Dear CxLady,

Thank you for sharing your experience and we are pleased you and your husband enjoyed it. We hope to have the pleasure of welcoming you back to the resort in the near future.

Kind Regards,
Sean Raine
General Manager

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Reviewed 16 March 2012

I stayed in a suite for only one night as was on a business trip but was super impressed by the setting of the property. It is on a raised hill on a secluded part of Phuket that allows the rooms to have a stunning view of the Andaman Sea. The breakfast was nice and the Italian restaurant served us an outstanding meal. The hotel has a small fitness centre and a couple of pools that gives enough privacy to guests. Overall service levels could be better i suppose. My suite did not get turn down service despite a specific request. If you are looking for action packed Patong Beach kind of a place the Westin would not be the right choice. It is ideal for honeymooners and couples.

  • Stayed: March 2012, travelled on business
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1  Thank saber13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StarwoodPhuket, General Manager at The Westin Siray Bay Resort & Spa Phuket, responded to this reviewResponded 23 March 2012

Dear amitsaberwal,

Thank you for sharing your experience with us and we are pleased you were impressed with the views, Prego and breakfast. We look forward to welcoming you back to the resort in the near future.

Kind Regards,
Sean Raine
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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