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“Wonderful. Can't complain about anything”

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Centara Karon Resort Phuket
Ranked #20 of 136 Hotels in Karon
Certificate of Excellence
Reviewed 30 August 2010

Having arrived to Phuket from a 15 hour flight we were delighted to receive a refreshing welcome drink. Check-in was smooth and effortless and we were greeted with smiles and warmth by everyone from our transfer driver to the bell boys to the front desk staff. Even when walking through the resort you could not pass an employee without being acknowledged and asked if any assistance was required. I have never experienced service like this in any country and it puts European hospitality (or lack of it) to shame!

Having been brought up to our room we were dismayed to discover that the aircon was leaking water. We brought this to the attention of the reception staff and they immediately moved us to another room. We also had an issue with the hot water boiler not heating one evening and this was fixed almost immediately as soon as we brought it to attention of the front desk. (By immediately I mean the serviceman knocked at our door within 5 minutes - perfect service!)

The service was impeccable, the staff always had a smile on their face and were as helpful as could be.

The only thing which we could mention that they could do better in would be including VAT and service charge in the prices for food and drink-although this could be a Thailand thing that hotels do. Also, it would be much better if they had a kettle in the room rather than a burker boiler. The boiler takes some time to heat up.

The Tuk Tuk drivers charge 300 baht to go to Patong so we would recommend availing of the transfer service the hotels provide at 100 baht per person.

We went to Patong a number of times and unfortunately the only time we received bad service was in a restaurant called Patong Sea Food. We would not recommend here as the waiting staff are very impersonal and rude. By contrast , the Red Onion in Karon serves fantastic, reasonably priced food, with quick and pleasant service. It's popularity can be easily gauged by the seats offered outside for diners awaiting free tables! One thing about Thai food is their medium spicy would be a hot spicy for Europeans so if ordering chili, mild is more than enough.

If lie us you prefer an Irish/UK breakfast to a continental/American breakfast we recommend the O'Toole's bar accross the road rather than the buffet at the hotel. Again great service and great prices. The waiting staff are always smiling and very helpful even though they seem to work from morning till night!!

If you are thinking of going on any tours or trips we highly recommend Piyada at Adis Tours (email adistours@gmail.com) She offers great value on all tours and airport transfers(half the cost that a hotel will charge) and will help you choose the right tour that suits your needs and will not try to rip you off in any way. She even offered to re arrange trips we'd booked if the weather changed. Service was far beyond what could be expected and once again delivered with a friendly smile and a warm greeting everytime we passed her office! A true pleasure to meet such an honest and hard working person who would bend over backwards to accommodate her clients!

  • Stayed: August 2010, travelled as a couple
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3  Thank CiaraVal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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3,250 - 3,254 of 3,998 reviews

Reviewed 29 August 2010

Well, i read many reviews before i booked the Centara Karon, my Superior room with Ocean View was very small, shabby and in need of a professional makeover, in comparison to superior rooms in other Asian countries i have visited this one was the worst plus the fact the beds were hard, when i say beds i mean beds instead of the king size we requested we ended up with two different height singles pushed together, as reported in previous reviews the water was a brown color.
Meals, service and staff were good although the breakfast was cold for the duration of my stay.
My Complimentary dinner was a set menu believe it or not deep fried chicken and chips, thought i was in the states when they told me that, we declined to eat that rubbish.
Overall Centara is a resort that is fast becoming a cheap hang out .
If booking this Centara be sure you know exactly what you are getting before hand as the glossy photos of rooms on the web are not like that in reality.
Karon itself offers very little, limited shopping in the immediate area and expensive taxi fares to Phuket Town shopping centres, Patong or anywhere else you want to go, the beach, although open most days for swimming is very dangerous and many lives have been lost there, definitely do not let your loved ones swim here unless they are very very competent swimmers, Kata would be better in my opinion.
I realise this review goes against what is the norm here but it is how i see it as a retired Travel Agent and now editor of a free travel magazine.

  • Stayed: July 2010, travelled as a couple
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1  Thank perthite1111
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 August 2010

Saw some negative reviews for this hotel so we were very happily suprised by the quality and location. The rooms were fine, had everything we needed, the 'terrace pool' had a swim up bar. 'Tuk tuk', ran the bar on most days, she was one of the friendliest people we've ever met, always happy and she made the holiday fun......would definately return there - Thanks Tuk Tuk.
The Spa was superb, more pricy than local businesses but worth it.

Only negative was the restaurant for Dinner times, food was cold and poor service.....but when you have the Red Onion so close, there's no need to go further.

  • Stayed: June 2010, travelled as a couple
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Thank Ray-&-Steph
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 August 2010

We stayet there 11 nights and all staff especially bar staff were extremely friendly and helpful.
I would recomend this hotel if you are going to Phuket with your kids and stay somewhere bit quiet..
Thanks for all staff who were extremely nice to my son.

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Thank Slainte1977
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 August 2010

We spent ages reading reviews for this hotel. Having read so many positive ones we felt confident about booking this resort for our holiday. What a mistake! Our first room (on the ground floor, lagoon deluxe) was a bit shabby and dirty looking and no matter how many mozzies we killed, more kept appearing. We asked to be moved to a room upstairs and thankfully this was no problem and there were less insects. This room was the same as the first one, the most disappointing thing being the bathroom, which was particularly tired and dirty (see photo). The beds were clean and comfortable though. The hotel grounds and pools were average and there was a distinct smell of drains/sewage. The breakfast buffet was reasonably good with a lot of choice. We didn't eat at the hotel restaurant in the evenings as it seemed quite expensive compared to some of the local Thai restaurants in the town. The beach was very nice and clean (apart from the river/stormwater outlet to the beach and access paths had broken glass and rubbish littered along them) but the sand was too hot to walk on apart from near the water's edge. The sea was clean and warm but had very strong currents and waves, so you could not let your children paddle on their own, it was too dangerous. This is how it was in March, it may be cooler and calmer at other times of the year. Karon town is a complete dump. Dirty, tacky, lumps of broken concrete everywhere, but the worst thing was the prostitutes sitting around touting for business. If we passed them as a family they ignored us, but if my husband passed them by himself he would frequently be asked "you want massage with happy ending?" !!! Many times we saw very young Thai girls holding hands with old white men, it was revolting. We had heard things like this about Thailand, but we didn't expect to see it so much all day, every day in a place sold to us as a family resort! A few days into our holiday we visited the Movenpick as we almost booked there instead of the Centara. We chose Centara because it was cheaper and people had said in reviews that they were similar. I cannot imagine how anyone could think these two hotels are similar! Centara is nowhere near as nice as the Movenpick and we really wished we had booked there instead, it's so beautiful. We went there several times pretending we were guests so we could use their pool! I won't visit Karon again and I would never recommend it to families. The only positive thing I can say is that the Siam elephant safari was excellent.

  • Stayed: March 2010, travelled with family
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8  Thank VanessaJoe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Centara Karon Resort Phuket

Address: 502/3 Patak Road | Karon Beach, Karon, Phuket 83100, Thailand (Formerly Central Karon Beach Resort)
Region: Thailand > Phuket > Karon
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#5 Business Hotel in Karon
#8 Top resorts Hotel in Karon
#11 Spa Hotel in Karon
#12 On the Beach Hotel in Karon
#15 Family Hotel in Karon
#18 Luxury Hotel in Karon
#18 Romantic Hotel in Karon
Price Range: €42 - €228 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Centara Karon Resort Phuket 4*
Number of rooms: 335
Official Description (provided by the hotel):
At the heart of Karon Town, with an abundance of eateries and entertainment options at its doorstep and Karon Beach a short stroll away, the resort is perfectly located to experience the many facets of Phuket. As a destination in its own right, Centara Karon Resort Phuket fulfils every holiday aspiration, from pure bliss at Spa Cenvaree to active holidays and family fun with activities galore, yoga sessions, three swimming pools, waterslides and a kids’ club. This four-star resort, laid out within beautiful gardens backed by green hills, is comprised of four very distinctive residential zones. Couples and small families will find the rooms and Honeymoon Suites at the Terraces a comfortable retreat, and enjoy the option of ocean view or a private outdoor Jacuzzi; while families and groups of friends are spoilt for choice with spacious guestrooms set moments away from the waterslide and games of the Lagoon pool. The generously-sized one- and two-bedroom Cabanas feature a private terrace with a plunge Jacuzzi. As a fun place for families, the resort has a kids’ club with daily activities and three expansive swimming pool areas complete with three children’s pools for the younger ones to splash in, two waterslides and pool games. Pool parties are held regularly, and other activities include tennis and football. The resort also has two restaurants, a sports bar, and three swim-up pool bars A scheduled shuttle service takes guests from the resort to Patong, and Phuket International Airport is reached in less than one hour. ... more   less 
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Also Known As:
Centara Karon Resort Phuket Hotel Karon
Centara Karon Hotel Phuket
Centara Hotel Karon

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