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All reviews lotus wing the executive lounge sails restaurant thai thai restaurant diamond member karon beach sea view main lobby huge property tennis courts junior suite tuk tuk andaman sea bit dated shuttle bus public beach happy hour
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Reviewed 17 November 2017

We stayed at the Hilton for the first 2 weeks in November in a dulux sea view room on a room only basis.
Positives as follows.
The hotel grounds are massive and kept very well.
Our room was very spacious and spotless.
All the staff work hard and are very pleasent.
Pools were very good, we spent most of our time around the OBC.
Gym very good.
Food, we only ordered for lunch at the OBC what ever we had was always great.
Negatives
Prices of food and drink high! on our arrival we were offered the B&B package but we declined it based on an extra £17 per person per night!! We were staying for 13 nights.
A drink of draught beer not quite a English pint was nearly £6,
Room only suited us as we like to get out to eat and drink!
Karlssons restaurant was very good,

Room Tip: High floor sea view
Stayed: November 2017, travelled as a couple
2  Thank nigedeb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonPhuketArcadia, General Manager at Hilton Phuket Arcadia Resort & Spa, responded to this reviewResponded 21 November 2017

Dear nigedeb,

Thank you very much for taking the time to write your detailed and gracious review about the “Great stay :-)))” experience you had while recently staying at the Hilton Phuket Arcadia Resort & Spa.

It is very pleased to hear of your positive experience while recently staying in our Deluxe Sea view room for first 2 weeks in November and to the pleasure of ‘the hotel grounds are massive and kept very well, your room was very specious and spotless, all the staff work hard and are very pleasant', and along with other element of the resort that contributed to making your stay experience. It has been a great pleasure to have you stay with us.

nigedeb, thank you once again for your generous feedback. We most certain do look forward to welcoming you back ‘Home’ upon your next return visit to the Hilton Phuket Arcadia Resort & Spa.

Until your travel plan permits,

Kind regards,

Markus Kaliss
General Manager
Hilton Phuket Arcadia Resort & Spa

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 November 2017 via mobile

Great location, Great swimming pool. Food is pricey. It's a big complex and 5-10 minute walk from your room to the beach road including a golf shuttle cart if you want to go to the main gates. It's good if you can get the out of season price.

Stayed: December 2016, travelled solo
Thank ryan l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonPhuketArcadia, General Manager at Hilton Phuket Arcadia Resort & Spa, responded to this reviewResponded 24 November 2017

Dear ryan l,

Thank you very much for taking the time to write your detailed about the experience you had while recently staying at the Hilton Phuket Arcadia Resort & Spa.

I am delighted to read of your stay experience and the fact that you found our hotel is great location, with great swimming, however the details which could be improved are also noted with appreciated. As you outlined, Karon beach is only steps away by crossing the beachfront road and our security guard always stands by to assist our guests to cross the road, and we provide beach towels at the bell counter for our guests who wish to enjoy time on the beach.

Thank you very much once again for your feedback. We most certain do look forward to welcoming you back ‘Home’ upon your return visit to the Hilton Phuket Arcadia Resort & Spa again in the near future.

Until your next return visit.

Kind regards,

Markus Kaliss
General Manager
Hilton Phuket Arcadia Resort & Spa

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 November 2017

One of the best vacations I had in the Hilton Group, so many kind and helpful people, going back next year and the following years, never had this experience in The Hilton. Ask for Yupa in the bar with my compliments

  • Stayed: November 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts
Thank Charles T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonPhuketArcadia, General Manager at Hilton Phuket Arcadia Resort & Spa, responded to this reviewResponded 21 November 2017

Dear Charles T,

Thank you very much for taking the time to write your detailed and gracious review about the “Super” experience you had while recently staying at the Hilton Phuket Arcadia Resort & Spa.

While we pride ourselves in striving to exceed the expectations of our guests, it is always an absolute treat to receive encouraging feedback such as yours, clearly expressing what it is that we are able to deliver, as that you found ‘One of the best vacations, you had in the Hilton Group’, which would you definitely “ … going back next year and the following years”. Please be assured that I will take the liberty of forwarding your comments & compliments to all of our Team members, with special mention to 'Yupa' in the Bar, and I am sure your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Charles T, we do believe your insight and comments will inspire other discerning travelers to visit our magnificent island, and we hope they will select the Hilton Phuket Arcadia Resort & Spa for their stay experience.

Thank you very much once again for your generous feedback. We most certain do look forward to welcoming you back ‘Home’ upon your return visit to the Hilton Phuket Arcadia Resort & Spa again in the near future.

Until your next return visit.

Kind regards,

Markus Kaliss
General Manager
Hilton Phuket Arcadia Resort & Spa

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 November 2017

Friendly staff and excellent facilities providing a holiday my partner will always remember. The resort had everything we wanted and didn't feel a need to leave except for our morning walk along the beautiful beach and our day trip to Phi Phi Island!

  • Stayed: November 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts
Thank Michelle V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonPhuketArcadia, General Manager at Hilton Phuket Arcadia Resort & Spa, responded to this reviewResponded 21 November 2017

Dear Michelle V,

Thank you very much for taking the time to write your detailed and gracious review about “A fabulous experience” you had while recently staying at the Hilton Phuket Arcadia Resort & Spa.

I am very pleased to read your comments about your recent stay and glad that you found our facility and service levels of the resort to your satisfaction and that you would feel ‘didn’t need to leave’, and also knew that you were enjoying walk along on the beautiful beach in the morning. It has been a great pleasure to have you stay with us.

Michelle V, we do believe your insight and comments will inspire other discerning travelers to visit our magnificent island, and we hope they will select the Hilton Phuket Arcadia Resort & Spa for their stay experience.

Thank you very much once again for your generous feedback. We most certain do look forward to welcoming you back ‘Home’ upon your return visit to Hilton Phuket Arcadia Resort & Spa again in the near future.

Until your next return visit.

Kind regards,

Markus Kaliss
General Manager
Hilton Phuket Arcadia Resort & Spa

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 November 2017

The hotel is at a whole different level, the huge area makes it a perfect place to just amble around, and do everything you wish for. The property is a small town in itself and that makes it totally unnecessary to actually to wander much . The proximity to the beach is great too.. just walk over ..

  • Stayed: November 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts
Thank Debjit G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonPhuketArcadia, General Manager at Hilton Phuket Arcadia Resort & Spa, responded to this reviewResponded 17 November 2017

Dear Debjit G,

Thank you very much for taking the time to write your detailed and gracious review about the “Amazing stay ,,, great experience” you had while recently staying at the Hilton Phuket Arcadia Resort & Spa.

I really very pleased to read through your most detailed description of our property & the surrounding activities to be enjoyed. I also was happy to learn that you were
‘pleased’ with your overall stay. It has been a great pleasure to have you stay with us.

Debjit G, we do believe your insight and comments will inspire other discerning travellers to visit our magnificent island and we hope they will select the Hilton Phuket Arcadia Resort & Spa for their stay experience.

Thank you very much once again for your generous feedback. We most certain do look forward to welcoming you back ‘Home’ upon your return visit to the Hilton Phuket Arcadia Resort & Spa again in the near future.

Until your next return visit.

Kind regards,

Markus Kaliss
General Manager
Hilton Phuket Arcadia Resort & Spa

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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