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Reviews (3,240)
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1,871
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Reviewed 17 November 2017

Bad start, the check in experience is horrific, sweaty little reception with no real understanding that people have travelled a LONG way and are tired, dirty etc, but once that was sorted the hotel was great.

The staff around the hotel like the lifeguards, Lamos and his friends are amazing, our kids loved them, the pool, the cliff jump, slides etc are brilliant.

Entertainment guys, Dea , Dave and their pals are great, again our kids loved them.

Hotel is nice, everyone is friendly, i lost a $300 pair of sunglasses and one of the security guards found them and kept them safe, nice.

Food and drinks are VERY expensive and the nearest 7/11 is a good 15 minute walk.

The hotel itself is showing signs of ageing, the tiles of the main pool etc could do with some attention.

Overall a great experience, mainly because of the fantastic staff that work around the pool and entertainment areas.

  • Stayed: November 2017, travelled with family
    • Location
    • Rooms
    • Service
Thank walshy492
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CPBR-QualityManager, Manager at Centara Grand Beach Resort Phuket, responded to this reviewResponded 24 November 2017

Dear walshy492,

Thank you very much for your recent stay with us at Centara Grand Beach Resort, Phuket and for having taken your valuable time to share your experience on Trip Advisor.

We sincerely apologise to note of your unpleasant check-in experience and rest assured that we will address this issue with the team as well as remind them to make an offer of alternative solutions when the rooms are not ready for check-in.

On a positive note, we are thrilled to receive your amazing feedback and delighted to know that our team members played a special role to make your stay memorable. I will be sure to let them know how much of an impact they made on your experience.

Thank you again for your feedback and we would truly appreciate to welcome you back to our resort should the opportunity arise, to show you that we are indeed able to provide you with the full Thai Hospitality.


Kind Regards,

Steffie Honadi
Quality Manager

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Reviewed 16 November 2017 via mobile

Stayed for 7 nights just home tonight we were in an ocean view spa room which we could not fault. Very spacious large bed that was extremely comfy and choice of pillows air con was great, large bathroom with a great shower. Minibar overpriced as expected. Service in hotel was exceptional as was cleanliness used the spa for a massage again this was excellent right on a beautiful beach. Breakfast had an excellent choice had dinner a couple of times food was lovely but a bit pricey. Would definitely return.

Stayed: November 2017, travelled as a couple
Thank kathryn m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CPBR-QualityManager, Manager at Centara Grand Beach Resort Phuket, responded to this reviewResponded 24 November 2017

Dear kathryn m,

Thank you for taking the time to share your positive experience following your recent stay at Centara Grand Beach Resort Phuket. It has been a pleasure having you as our guest.

We are thrilled that you have had a fantastic beach holiday, and I will share your kind words with our team. Please feel free to contact us if you need any assistance planning your next trip. We look forward to welcome you back to our hotel!

Kind Regards,

Steffie Honadi
Quality Manager

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Reviewed 14 November 2017 via mobile

Upon arrival we received tea and cold towels in the lobby. Our room was not ready so we had lunch at the restaurant and were them driven to our room. We had a 2 bed room with a connected pool. It was spacious and clean. The bathroom was large with a great soaking tub. The pool area is large and chairs were always available for use. The beach area is large but could use some cleaning as there was litter I picked up. The taxi service at the hotel is comparable to the price of taxis in town. The only way to get into town without taxi is by walking on the beach. We had the breakfast buffet, which was delicious and plentiful. Overall great experience.

Stayed: November 2017, travelled with friends
Thank Natalie S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CPBR-QualityManager, Manager at Centara Grand Beach Resort Phuket, responded to this reviewResponded 16 November 2017

Dear Natalie S,

Thank you very much for your recent stay with us at Centara Grand Beach Resort, Phuket and for having taken your valuable time to share your experience on Trip Advisor.

Thank you for your kind and positive comments on your stay with us. We are happy that our breakfast, pools, guest room, & staff found your appreciation.

It is great to read all your comments and we are certain future travelers will appreciate all your comments and insight you have given.

Thank you again for your feedback. If your future holiday travel plans should bring you back to Thailand, we all would be delighted to have the pleasure of welcoming you back at the Centara Grand Beach Resort.

Kind Regards,

Steffie Honadi
Quality Manager

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Reviewed 13 November 2017

Had a horrible check in experience. But other than that, great stay. Breakfast was excellent, pools and hotel amenities were great and beachfront is worth the price tag.

We had a group of 5, 2 couples and a friend. We had two rooms, one being an awesome pool suite. Loved it! Customer service top notch.

The only reason I did not give it 5 stars. We arrived at 1 pm, after an exhausting day of traveling. They said that the rooms would be ready and just sit down and wait. We waited for 20 min, (they gave us a welcome tea and hot towel) then came and said room will not be ready until 3:00pm, which is normal check in. So we headed to the hotel restaurant since we were starving. Returned at 3:30 pm, asked to sit and wait to get our rooms, she comes back 30 minutes later, says only 1 room ready the other she doesn't know when. She said, you can go wait in the one room, well that is the room for the couple on the honey moon and I didnt think appropriate for all of us to go hang out in the honeymooners rooms so I said no. I let them go off to their room and continued the 3 of us waiting in the lobby for when our room would be ready. We waited almost and HOUR! Sitting in the hot lobby, sweaty and exhausted from traveling until nearly 5 pm for our room to be ready. I paid a good amount for the pool suite and expected to have a better check in reception.

Again, other than that, it was a wonderful stay. So if you arrive prior to their 3pm check in, expect to wait.

  • Stayed: November 2017, travelled with family
    • Value
    • Location
    • Service
Thank sandyinsandiego
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CPBR-QualityManager, Manager at Centara Grand Beach Resort Phuket, responded to this reviewResponded 16 November 2017

Dear sandyinsandiego,

Thank you very much for your recent stay with us at Centara Grand Beach Resort, Phuket and for having taken your valuable time to share your experience on Trip Advisor.

With regards to your arrival experience, I do apologies that we did not meet your expectations and our normally high Thai service standards. Please rest assured that we will address this issue with the team as well as remind them to make an offer of alternative solutions when the rooms are not ready for check-in.

On a positive note, we are glad that our buffet breakfast, pools, hotel's amenities & staff customer service found your appreciation. Your detailed comments for improvements and appreciation for recognition where it is due, is very much appreciated.

Thank you again for your feedback and we would truly appreciate to welcome you back to our resort should the opportunity arise, to show you that we are indeed able to provide you with the full Thai Hospitality.

Kind Regards,

Steffie Honadi
Quality Manager

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Reviewed 13 November 2017 via mobile

My family and I had such a fabulous experience visiting Thailand! Staying at the 'Centara Grand, Karon', was one of the highlights of our trip!

We'd like to thank Monika Bullatovic (entertainment crew member) for enriching our holiday experience! Our two children had such a great time with her and were in tears when we had to leave! Monika, thank you for going over and beyond to provide such fun and entertainment for the children! Your professionalism and commitment towards your role at the resort stood out to us!

We'd also like to thank all the other entertainment team, in particular, Dea, Dave and Sebastian - for the fun and entertainment they provided at the resort! Our days spent by the pool were fun filled! An amazing and passionate team! Keep shining and having fun and we hope to visit again soon!

We would recommend this resort to anyone travelling to Thailand!

Stayed: October 2017, travelled with family
1  Thank NielsenTanz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CPBR-QualityManager, Manager at Centara Grand Beach Resort Phuket, responded to this reviewResponded 16 November 2017

Dear NielsenTanz,

Thank you very much for your recent stay with us at Centara Grand Beach Resort, Phuket and for having taken your valuable time to share your experience on Trip Advisor.

Very happy to hear you have been satisfied with your vacation and all our services provided. We are thrilled to receive your amazing feedback and delighted to know that our team members played a special role to make your stay memorable. I will be sure to let them know how much of an impact they made on your experience.

Thank you for making Centara Grand Beach Resort Phuket your family destination of choice. We hope to welcome you back in the near future.

Kind Regards,

Steffie Honadi
Quality Manager

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