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“Excellent Hotel with Caring Staff”

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Novotel Phuket Kata Avista Resort and Spa
Ranked #6 of 56 Hotels in Kata Beach
Certificate of Excellence
Croydon, Australia
Level Contributor
17 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Excellent Hotel with Caring Staff”
5 of 5 bubbles Reviewed 10 April 2012

Very clean, well kept, great breakfast buffet, grounds are well maintained, the pools are large. But most of all the staff are very friendly and helpful. I was injured in an accident and the management came to visit me and also brought me flowers and a hamper with dinner. This was well past the day my family had checked out. When you are in a foreign country and local people make an effort to brighten your day in hospital speaks volumes for me about their character and personality.

  • Stayed February 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Suki375
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AVISTAKATAPHUKET, General Manager at Novotel Phuket Kata Avista Resort and Spa, responded to this review, 11 April 2012
Dear Suki375,

Thank you for your excellent comments.

We are pleased to note that you liked the rooms, pool, breakfast and the staff. All of us at Avista hope that you have fully recovered from your accident and are looking forward to safe holiday soon.

It was a pleasure to have you stay with us and we look forward to welcome you back again soon.

Warm Regards,

Management
Avista, Phuket
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,372 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (457)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Greek first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Any
English first
Fort McMurray
Level Contributor
143 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
5 of 5 bubbles Reviewed 8 April 2012

This hotel is located on top of a hill in kata beach, which is nice as it keeps you away from the busy hustle. The hotel was very modern, nice little details like outlet in the safe to charge your electronics while safely locked up. The pool eara was beautiful and the hotel restaurant had very affordable lunch specials. Wifi throughout the property (some dead spots, bar etc...) free bottled water in the gym ( we took advantage of this). We have stayed twice and would recommend it! But book ahead as walk in rates are crazy!

Room Tip: As for a room with a view!
See more room tips
  • Stayed March 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MrsLudlow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AVISTAKATAPHUKET, General Manager at Novotel Phuket Kata Avista Resort and Spa, responded to this review, 11 April 2012
Dear Mrs. Ludlow,

Thank you for your excellent comments and recommending us.

It was a pleasure to welcome you back and we are glad you liked the room, facilities, pool area and the food at the restaurant. Your comments are a welcome endorsement of the quality of our resort and encourage us to continue to better our services to meet the high standards our guests have come to exxpect of Avista.

All of us at Avista look forward to welcome you many more times.

Warm Regards,

Management
Avista, Phuket
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Canberra, Australia
Level Contributor
36 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 bubbles Reviewed 8 April 2012

We recently spent 5 nights at Avista as part of our 10 night trip to Phuket. It was our third trip to Phuket and this was a R & R holiday for our wedding anniversary and "babymoon" so relaxation and pool/beach time was the key.

We stayed at another resort in Kata for 5 nights prior to this. Checked in at about midday to Avista.
We had booked a club room (there best room other than a suite) via their hotel website.

First impression - big attractive lobby, very busy with people checking out at that time of day. Got a welcome drink and promptly our passports/details were taken for the check in process.

Unfortunately, this was where the speedy check in ended.Now i know we were about 1.5 hrs early for check in time, but once our details etc had been taken we were left to sit in the lobby for an hour with no update as to when our room would be ready or if it was close to being ready. We would have been fine with waiting till 2pm had someone come and told us "your room wont be ready until the usual time", but as they had taken our details/done the formalities so fast we were under the impression our room was nearly ready. Also, while we sat there at least 5 lots of Russian package tourists arrived and were greeted and taken to their rooms almost immediately - which left us with the impression that this hotel very much catered to the Russian package tourist market and they were given preference. In the end we asked what was going on and they rang housekeeping to check then told us our room would be 15 more minutes.Fine, no worries. We then watched another couple start to be taken to their room with our bags! We had to chase the porter and get them back. Eventually after about 1 hr 20 of waiting we got into our room.

The rooms here are in 2 towers, we were in the back tower which involves taking a lift to level 2 from the lobby, then a short walk to the next tower, then a lift to the 5th floor.

We were in club room #519 which was on the top floor. I had requested an ocean view for our anniversary and they did a great job in allocating this, our view was fabulous. They had also decorated our bed for our anniversary which was really sweet. A cake was later left in our fridge and a complimentary bottle of champagne brought to our room (at 10.30pm at night which was a little odd with the timing!), which were lovely touches and made up a bit for our check in experience.

The room was nice, king bed, lounge, flat screen tv and dvd player, balcony with comfy chairs, nice bathroom. Some bits looking a little worn eg the coffee table had scratches all over it. Good lighting system with all the switches by the bed, very handy.Only one key so couldnt leave the aircon on when going out but it cooled down fast. We found there to be some corridor noise at night (just unlucky with drunk guests i think) but otherwise slept well. Bit of a funny smell in the corridors each afternoon (that Thai drain smell) tha seemed to linger. Water pressure and hot/cold in the shower a bit erratic. But the view was great and the balcony good for an arvo drink and to watch the sunset :) Free wireless in the room which we used with our laptop/smart phone, a good perk but it can be slow. Lots of english speaking tv channels/radio which was nice and great to have a dvd player too.

There are 2 pools at Avista, one up top and one on a level below, plus a small kids pool. The pool area/lounges are not big enough for the amount of guests at this resort. Im not sure if the resort was totally full but it was VERY busy, predominantly Russian clientele who dominated the sun lounges with their towels from the very early hours. If you want a lounge, put your towel down early. The resort seemed to be very popular with families and there were kids running around the pool alot. Be careful of the tiles by the pool as they are super slippery. There is a swim up bar in the top pool but we didnt use it so cant comment on service etc. The resort could definitely do with an extra pool and more lounges to cater for the amount of guests. We didnt manage to swim in the top pool at all as it was pretty busy all the time so we stuck to the smaller bottom pool which was very refreshing.

Breakfast spread here was great, heaps to choose from - cereals, egg station, eastern/western brekky, everything you could want really. The service at brekky is not the best, they are slow to come with the first coffee and we constantly had to ask for a refill rather than them offer it which they have at all the other places we have stayed at.

Gym here was really good, nice and cool with newish equipment and sound system, i used it pretty much every day we were there.

Staff - overall didnt really seem that happy to be there? Some we got the genuine smile and "sawadee ka" but others, particularly the brekky staff, just didnt seem to want to be there.Management i think is Russian rather than Thai.

Avista is located at the top of a steep hill above Kata centre (the northern end of Kata with Karon beach directly north and Kata beach south). Its about a 10 minute walk down the hill to the northern end of Kata Beach. About 5 mins walk down to the shops/bars of Kata centre, theres a couple of small minimarts down there, ATMS, laundry place etc.

The hill - yes its steep, but its only about 200 metres long. It gets the heartrate up but i was 23 weeks pregnant when i stayed here and i was fine doing it a couple of times a day. There are tuk tuks outside the resort if you cant be bothered with the walk. I didnt mind doing it a couple of times a day.

We found Kata centre to be lacking in restraunts so each night we were here we walked or tuk tukked back down to the southern end of Kata for dinner. Its about a 15-20 minute walk along the beach road or Kata road or 200 baht in a tuk tuk.We much prefer the southern end and would go back to staying down that way in the future.

I probably havent left a great impression of this resort. We found it good, but not "great". It is really busy and very much caters to the package tourist which is fine, but just a bit too overrun with people for our liking. Aswell i think there are better locations in Kata, being the southern end, as this was a bit out of the way for restaurants unless you dont mind a big walk or a tuk tuk ride. The brekky, gym and club room view are all top notch. The pool area,location and service let it down a bit for us.

We wouldnt return to Avista but would reccommend if you like the big, busy resort feel.

Room Tip: Pick a club room for an ocean view/sunset view. We had 519 and the view was great.
See more room tips
  • Stayed March 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Heids24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
7 reviews
5 of 5 bubbles Reviewed 4 April 2012

Just come here and spend a week. Sit all day by the pool and enjoy or venture out into the craziness and come back to your little sanctuary. My wife and I stay a week and didn't want to leave.

Stayed April 2012, travelled as a couple
Helpful?
Thank Tom Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AVISTAKATAPHUKET, General Manager at Novotel Phuket Kata Avista Resort and Spa, responded to this review, 11 April 2012
Dear Tom Z,

Thank you for your excellent comments.

We are pleased to note you enjoyed your holiday with us and liked the peace and tranquility of the hotel. Your comments are a welcome endorsement of the quality of our resort and motivate us to continue to do better to meet the high expectations of our guests.

It was a pleasure to have you stay with us and all of us at Avista look forward to welcome you back again soon.

Warm Regards,

Management
Avista, Phuket
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Shanghai, China
Level Contributor
42 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 bubbles Reviewed 4 April 2012

Stayed here for two days. The service is very good, and hotel infrastructure is impressive. The pool is very comfortable, and breakfast outstanding. In addition, the hotel is very close to Kata beach (5 mins walking distance) and very close to Lucky Tom's, one of the best Thai food restaurant in Kata.

However, the internet speed of the hotel is incredibly slow!! And the shower water is too small. Also, for some reason the travel agency gives us an impression that the hotel has its private beach, which they don't. And the so-called sea-view hotel rooms can only see one tiny piece of the sea... So I would encourage you not to have this expectation when you book this hotel. It is a good hotel only if you have the right expectation.

  • Stayed March 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank ryantheleo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AVISTAKATAPHUKET, General Manager at Novotel Phuket Kata Avista Resort and Spa, responded to this review, 11 April 2012
Dear ryantheleo,

Thank you for your comments.

We are pleased to note you liked the service, infrastructure, pool and breakfast and sorry to hear that your Travel Agent did not give you the right impression about the private beach.

Towards the end of this year we will be launching our new hotel which will have it's private beach club and we hope you will stay with us and enjoy the same excellent hospitality with the added facility of a beach club.

It was a pleasure to have you stay with us and we look forward to welcome you to our new hotel.

Warm Regards,

Management
Avista, Phuket
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Novotel Phuket Kata Avista Resort and Spa

Property: Novotel Phuket Kata Avista Resort and Spa
Address: 4 Leam Sai Road, Kata Beach, Karon, Phuket 83100, Thailand (Formerly Avista Phuket Resort & Spa)
Region: Thailand > Phuket > Karon > Kata Beach
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Family Hotel in Kata Beach
#3 Business Hotel in Kata Beach
#3 On the Beach Hotel in Kata Beach
#4 Spa Hotel in Kata Beach
#5 Luxury Hotel in Kata Beach
#6 Romantic Hotel in Kata Beach
Price Range (Based on Average Rates): €
Hotel Class:4.5 star — Novotel Phuket Kata Avista Resort and Spa 4.5*
Number of rooms: 143
Official Description (provided by the hotel):
Indulge in Luxurious Accommodations at Novotel Phuket Kata Avista Resort & Spa at Kata Beach. Raise your vacation to a higher level and have a stunning experience in Thailand. Novotel Phuket Kata, not just any other hotels -- it stands as one of the most expressive and stylish ones in Phuket. This beautiful hotel's design itself is a splendid architectural deco-nature model of bio-regional and ecological harmony. Set against gently sloping hills, it is the perfect spot to achieve your much-needed relaxation as well as to explore the wild jungles, magnificent beaches, and exciting nightlife of Kata. The nice hotel's pool area is likewise a striking, exotic oasis of cascading royal-blue water juxtaposed against the turquoise Andaman Sea. ... more   less 
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Also Known As:
Avista Phuket Hotel Kata Beach
Avista Phuket Resort And Spa
Novotel Phuket Kata Avista Resort And Spa Kata Beach

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