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Stacie P
New York City, New York

Great for Peterhof

5.0 of 5 bubblesReviewed 20 Oct 2019via mobile
We stayed here for about 5 days, it's closer to my family so this is why we picked the hotel. I enjoyed the hotel, a lot more modern than the rest around Peterhof. I will be staying again for November. It was clean and nice and over all wonderful place. Breakfast was amazing. Only issue was the restaurant was over priced but I don't think I can count that as the review. Right out side is the public but you can take straight to St. Petersburg.
Date of stay: August 2019
Trip type: Travelled with family
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Svetlana T, Guest Relations Manager at New Peterhof Hotel, responded to this review
Responded 27 Oct 2019
Dear Guest!
First of all we would like to thank you for being our guest and for sharing your experience. We are happy that you enjoyed your stay with us.
Thank you for your review! We hope to see you in November!
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (531)
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1 - 6 of 531 reviews
Reviewed 18 October 2019 via mobile

The hotel is very well located near to Peterhof Palace and its Gardens with Fountains(Lower Park).Super fast check-in.Perfect clean and tidy room.Very good breakfast.Wi-fi for foreign guests didn’t work.

Date of stay: September 2019
Trip type: Travelled solo
2  Thank ravnaliev
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Svetlana T, Guest Relations Manager at New Peterhof Hotel, responded to this reviewResponded 27 October 2019

Dear Guest!

We are pleased that you enjoyed your stay and that you found the staff and service good.
We hope you will return on a future trip to Peterhof.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 September 2019

Some parts of the hotel were amazing. I had a reasonably priced massage and the breakfast was more than satisfactory. The room was clean and pleasent. 3 things that I wasn't impressed with.
I sent an email through expedia with some questions 48 hours before arrival which they never responded to. Secondly the lady who was serving at the spa was not exactly rude, but rather upety. When I was leaving the boy at the desk was incapable of finding me a plastic bag to put my wet swimsuit at. Finally the spa is only available for hotel client from 7am to 10am. This was very disappointing

Date of stay: September 2019
Trip type: Travelled solo
2  Thank 792james
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Svetlana T, Guest Relations Manager at New Peterhof Hotel, responded to this reviewResponded 27 October 2019

Dear Guest!

We are sorry to read that your experience did not meet with your expectations.

I trust you will accept that the difficulties you experienced are certainly not reflective of our normal standards.

The coaching and training sessions with the team are part of our daily routine in the hotel. I can assure you, that your feedback has been passed on to the relevant head of department and further training will be carried out in order to prevent future guests being inconvenienced in a similar way.

We hope to have the pleasure of welcoming you back to our hotel.

Thank you for writing a review about your recent stay at our hotel.
We appreciate your feedback, and will keep your comments in mind while we work to improve our guest experience.

We hope you’ll stay with us again soon and tell us what you think about our improvements.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 June 2019 via mobile

Its a business like hotel ,lying just in front of the famous cathedral very quiet neighborhood, close to green views
Rooms are clean and well equipped .
Staff are extremely friendly and helpful .

Away from the hectic life of city.highly recommend it

Date of stay: June 2019
Trip type: Travelled as a couple
2  Thank Dina R
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 18 July 2018 via mobile

All around good hotel in St Pit. Clean rooms, good restaurant on site, nice buffet style breakfast, about one hour drive from Hermitage Museum but only 1 mile or so from Peterhof Palace. Uber works well.

Date of stay: July 2018
Trip type: Travelled with family
2  Thank 760satishv
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Svetlana T, Менеджер по обслуживанию клиентов at New Peterhof Hotel, responded to this reviewResponded 20 July 2018

Dear Guest!
Thank you for your lovely review and recommendation. We are delighted that you enjoyed your stay in the New Peterhof Hotel and hope that you will have the opportunity of staying with us again soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 June 2018 via mobile

Every time I go to Saint Pit, I don't stay inside the city, instead go to Petergof, and enjoy the beautiful parks and architecture! The hotel is located right on the other side of the most beautiful park in Petergof, where you enjoy the fauntains, castles, green zone. The hotel is couzy, fine rooms have great views, the beads are high quality, brecfasts are continental and tasty. I do recommend this hotel as one of the Saint peterburg and specially Petergof experience. Must visit, must stay.

Date of stay: June 2018
Trip type: Travelled with family
Thank fabiomeuci
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Svetlana T, Менеджер по обслуживанию клиентов at New Peterhof Hotel, responded to this reviewResponded 30 June 2018

Dear Guest!
Please receive our sincere gratitude from the New Peterhof Hotel team for a lovely review.
We are always happy to see you at the hotel. Looking forward to welcoming you next time!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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