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Reviews (35)
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1 - 6 of 35 reviews
Reviewed 3 August 2020

Having seen a special offer on the hotel's website for a weekend break, I emailed to make a booking. A series of half-a-dozen or more messages ensued, ending in me asking whether my reservation had been confirmed for the dates I was after and being told that it had been. So it was disconcerting to arrive only to be told that no such booking existed, especially when it turned out that the lady at the desk was the lady I had been exchanging emails with. She was apologetic but seemed to have no recollection of our exchange at all. Luckily a room was still available, but we had to pay roughly 20% more for it - the discounted rate wasn't offered to us despite me mentioning that was what we'd booked.

Our room - a twin with balcony and sea views - was a little under-equipped (in hotel terms) but perfectly clean. The balcony was nice, but offered very little privacy from the neighbouring balconies, with there being only railings between them rather than dividing walls. The separate single beds weren't quite comfortable enough for a good night's sleep, especially with the rather thin walls allowing sound through from the rooms either side and the corridor. Storage was plentiful. The ensuite was decent, although the shower - though sunken in the floor - leaked.

The breakfast buffet was surprisingly good, with a more than decent spread of cold and hot dishes. The downside was that the coffee station seemed supplied for anyone who also wanted tea (with e.g. honey available), only that there weren't any tea bags.

On the whole, given the popularity of the place due to the attached museum, restaurant and seasonal theatre, organisation and customer service at the hotel could do with an overhaul, and the facilities could be improved.

Room tip: If you come for the views, get a room with a balcony
Date of stay: August 2020
    • Value
    • Cleanliness
    • Service
2  Thank phutty
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 30 June 2019

The hotel is conveniently located close to Loksa and next to the Art Museum.
The bedroom was basic but comfortable. However, the curtains were of a flimsy material and only covered two thirds of the window. This is a basic failure of management. The other major concern was that the chambermaid did not make up the bed for the second night we stayed.
The breakfast was a redeeming factor. There was an adequate choice of good, well prepared food.
The hotel deserves a higher rating but is let down by certain members of staff. I have no criticism of the restaurant staff who are friendly and efficient.

Date of stay: June 2019
  • Trip type: Travelled with family
    • Value
    • Sleep Quality
    • Service
Thank Ralph1803
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 21 February 2019

Nice room, we stayed with family in a family room. Nice view from balcony. We especially suggest to have their breakfast - ovenwarm cakes, different fish, very good coffee etc. The staff is helpful, the bar is also good. Nice winter-break!

Room tip: nice view, try family room, enjoy breakfast
Date of stay: December 2018
  • Trip type: Travelled with family
    • Value
    • Cleanliness
    • Service
1  Thank alvars999
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 31 July 2018 via mobile

Just love this hotel. The location, the view, the staff and the food are all wonderful. A really, really special place. The art gallery across from the hotel is a real treat and an opportunity to see work by a range of Estonian artists. The food in the hotel restaurant is out of this world - even second time around.

Date of stay: July 2018
Trip type: Travelled as a couple
Thank carolsommer
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 7 September 2017 via mobile

If it luxury what you are looking for ia probably not the right place, but if you are looking for something simple, warm and cozy (with a beautiful view on the Baltic sea) that is definitely the place to be! The room is simple but it has everything you may need and the staff is very friendly and helpful. Breakfast was really very good (just do not expect a huge buffet). We hope to come back some day :)

Date of stay: September 2017
Trip type: Travelled as a couple
Thank 321emanuelav
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
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