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3 - 8 of 219 reviews
Reviewed 20 May 2016

This is probably the oldest Fiesta Inn I ever stayed. From the outlook everything looks well kept, but the rooms are other story... really everything felt in bad shape.

I must say that service is reasonably good and the follow up the complains, but the is overshadow by the overall experience of spending the night in a very less comfortable place. Unfortunately, Poza Rica is a small city living a crisis so for sure there won't be any investments soon...

  • Stayed: December 2015, travelled on business
    • Value
    • Cleanliness
    • Service
Thank draghignazzo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gustavo R, Gerente at Fiesta Inn Poza Rica, responded to this reviewResponded 24 May 2016

Mr. Draghignazzo.

I appreciate your comments since they are very important to us and each helps us to have a better feedback to improve in our day by day, you can be assured that in your next visit, you and your family will always get a better attention and warm that characterizes us and especially a great family that will be waiting for you to bring you the best service and attention from Poza Rica and I reiterate the confident of lodging in this your house. For us is a pleasure to serve you and we will keep doing it as you deserve.
We hope seeing you very soon in this your home.

Gustavo Ramos.
Hotel Fiesta Inn.
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 November 2015

We stayed one night on our way back to Texas from the Yucatan Pennisula.Spacious rooms,very clean and comfortable bed and bathroom.Excellent internet.Staff very helpful and parking provided with security.We enjoyed the All you can eat breakfast buffet.Ws very reasonable price and quality.The price for the room was very low.Would return and stay if travels take me to this place again.You would not be disappointed at this hotl.Bed was awesome.

  • Stayed: October 2015, travelled on business
    • Value
    • Location
    • Service
Thank Frank F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gustavo R, Gerente at Fiesta Inn Poza Rica, responded to this reviewResponded 18 November 2015

Mr. Frank F.

I appreciate your comments since they are very important to us and each helps us to have a better feedback to improve in our day by day, you can be assured that in your next visit, you and your family will always get a better attention and warm that characterizes us and especially a great family that will be waiting for you to bring you the best service and attention from Poza Rica and I reiterate the confident of lodging in this your house. For us is a pleasure to serve you and we will keep doing it as you deserve.
We hope seeing you very soon in this your home.

Gustavo Ramos.
Hotel Fiesta Inn.
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 October 2015

On this stay I really feel very unhappy with the service of this hotel. I have frequented this hotel for 3 years and have never improved their quality in service of the restaurant, rooms and entertainment system television, in channels television only has the basic package offered or promoted by cable companies, this is a big company that offer their clients these "fabulous and entertaining channels"; really is disconcerting.

  • Stayed: September 2015, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank WILSON J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gustavo R, Gerente at Fiesta Inn Poza Rica, responded to this reviewResponded 28 October 2015
Google Translation

Sr. Jerez Wilson.

Agradezco infinitamente cada comentario, siempre será una satisfacción tener en esta su casa su presencia y poder otorgarle a cada instante momentos inolvidables llenos de alegría y de satisfacción, pero con el firme propósito de hacer su estancia sea única, me comprometo junto a mi equipo de trabajo a seguir haciendo cada día mejor nuestra labor, y de antemano quiero ponerme a sus órdenes para que cada visita que nos realice pueda usted tener la confianza que estaré siempre a su disposición para poder atenderlo personalmente y apoyar en cualquier situación.
Le enviamos un cordial saludos dedes su casa Fiesta Inn Poza Rica.
Esperamos poder verlo muy pronto en esta su casa.

Atte. Gustavo Ramos.
Gerente General.
Fiesta INN. Poza Rica.

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Reviewed 23 July 2015

Hotel is nice for business trips. You can find the quite helpful staff, always ready to make your stay as comfortable as possible. It is close to shopping mall Soriana, walkable distance, where you can find cinema and other shopping stuff.

  • Stayed: July 2015, travelled on business
    • Value
    • Cleanliness
    • Service
Thank Devendra241
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gustavo R, Gerente at Fiesta Inn Poza Rica, responded to this reviewResponded 27 July 2015

Mr. Devendra.


I appreciate your comments since they are very important to us and each helps us to have a better feedback to improve in our day by day, you can be assured that in your next visit, you and your family will always get a better attention and warm that characterizes us and especially a great family that will be waiting for you to bring you the best service and attention from Poza Rica and I reiterate the confident of lodging in this your house. For us is a pleasure to serve you and we will keep doing it as you deserve.
We hope seeing you very soon in this your home.


Atto.
Gustavo Ramos.
_____________________
General Manager
Fiesta INN. Poza Rica.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 July 2015

Hotel is nice for business trips. You can find the quite helpful staff, always ready to make your stay as comfortable as possible. It is close to shopping mall Soriana, walkable distance, where you can find cinema and other shopping stuff.

  • Stayed: July 2015, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank DEVENDRA K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gustavo R, Gerente at Fiesta Inn Poza Rica, responded to this reviewResponded 24 July 2015
Google Translation

Srita. Devendra.


Agradezco sus comentarios, para nosotros son muy importantes cada uno de ellos, siempre estaremos atentos para brindarle y otorgarle una feliz estancia y al igual tengan la seguridad que encontrara en todo momento personal comprometido para brindar un servicio de calidad, me pongo a sus órdenes al igual que mis compañeros para que en sus próximas visitas pueda tener la seguridad que estaré al pendiente en todo momento si usted lo requiere para brindarle siempre una muy feliz estancia.

Esperamos poder verla muy pronto en esta su casa.

Atte. Gustavo Ramos.
Gerente General.
Fiesta INN. Poza Rica.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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