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Reviewed 5 March 2017

Ok, it´s not the most luxurious 5 star hotel but for a weekend with friends and family it´s very pleasant. A beautiful property with a breathtaking view over the Douro River, an excelent restaurant and very friendly staff.
I think it is comfortable but with some flaws: poor breakfast for a 5* with average products and variety (like a 3*), the rooms are nice and different with a bathtub over the mountains, but places to put your towel were not there... The windows were dirty and some details tells us that a renovation will be needed soon. But hey: great value for money - hard to find better in the region. A word to the staff: you're great and thanks for your kindness.

Date of stay: March 2017
  • Trip type: Travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank Antonio R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 11 March 2017

Dear Mr. Antonio R
Thank you for your evaluation and nice words.
All your comments are "on the sopt" and we thank you for them, and assure you that we are providing for our improvement.
Sincerly
GS

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 November 2016 via mobile

Relax is the best word to describe this amazing hotel. The rooms are amazing and the staff really friendly. Amazing view and the breakfast is full of variety. If you want to spend some time to relax this is definitely the place to go.

Date of stay: November 2016
Trip type: Travelled with friends
Thank bernardopanchoa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 November 2016

Part of a package, to get to our room was a nightmare - 2 lifts and a decent walk. Had to switch rooms as the first one had lights etc which did not work. Next room recently vacated but not cleaned - we waited and after 2 further visits by house keeping took residency. This room was a good size with a good view. The restaurant was pleasant and the food good. You are a captive audience as the hotel is a good way from other eating facilities. Also, take care when driving as the directions and sign posting to the hotel as terrible

Room tip: Ask for easy access rooms with a view and a balcony
Date of stay: September 2016
  • Trip type: Travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank Hugh H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 September 2016

Firstly, the location is incredible. An easy 2 hour train ride from Porto will have you in Peso de Ragua, and a 20 minute taxi ride will have you at this amazing property set in the hills with views to die for. The restaurant is perfectly fine. I found the dinner menu a little bit limited and unfortunately the waiters forgot the wine (despite two polite reminders) but the breakfasts were very good.

The rooms were lovely (we were in one of the older rooms in the main building) and while having the shower in the room (no privacy at all) wasn't expected, it didn't cause a problem for a couple on holiday.

The staff were all friendly and helpful to the extend they understood English and my very poor attempts at Portugese!

But, the one thing holding this hotel back in my opinion, in fact the only real negative, was the bed. It wasn't just uncomfortable, it was absolutely awful. The worst bed I've ever slept in. At one point I considered sleeping in the bathtub before resolving to lay all the pillows on the mattress and sleep on that.

I am not a fussy sleeper at all, but I can't properly describe how bad this bed was, except that it hurt to lie on. Maybe this is a feature that has been fixed in the newer rooms (I hope so).

But aside from problems with the bed this is a fantastic hotel and well worth visiting!

Room tip: Let them know if you need a private shower.
Date of stay: August 2016
  • Trip type: Travelled as a couple
    • Location
    • Rooms
    • Service
Thank tjh1980
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amb A, Gerente at Douro Scala, responded to this reviewResponded 3 September 2016

Dear Sir,
Let's change the mattresses .
Thank you

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Reviewed 28 August 2016

Location is great with wonderful views, however that's about all it has going for it. Our room was okay again with great views but the overall feel of the place is just wrong. The service was terrible - the attitude of the staff completely indifferent. We travelled with another couple and when we arrived only one room was ready - when they finally got their room it was a completely different standard to ours even though we had booked they same type of room. On complaining we were told they were of the same standard. Not enough pool loungers, breakfast was a bun fight.

Date of stay: August 2016
  • Trip type: Travelled as a couple
    • Location
    • Rooms
    • Service
1  Thank emliju
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amb A, Gerente at Douro Scala, responded to this reviewResponded 29 August 2016

Dear Sir ENLIJU,

Thank you for your comments.

We will work to improve service
Sincerely
JB

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