Lastminute.com shows that Samaya Bura have self-rated themselves as 4 star, Samaya Bura have wishful thinking that’s for sure! They’re 2 star at best.
When we arrived the hotel looked amazing, but it soon became clear once we got to our room that it definitely lacked polish (to put it politely). Our mountain view room is actually a road view room that never sees the sun. The road is noisy and busy all the time. The towel rack outside had mushrooms growing on it. I decide to shower, there was no hot water, this happened for the entire 5 nights we stayed. There was literally a flood on the bathroom floor when I showered, the levelling of the bath/shower is obviously not angled correctly as all the water ran down the side wall of the bath and streamed like a waterfall ALL OVER the bathroom floor, I think the hotel staff know this as they supply a pink towel that’s positioned at the end of the bath to apparently soak up the flood, that towel is drenched within seconds and doesn’t stop any water flow! My husband showered after me and the faucet broke, an engineer arrived promptly though and fixed it.
After one night of the main road noise we upgraded to a poolside room, I recommend doing this if you stay here. The bathroom plumbing/flood situation was the same in our new room! Bizarre, the entire hotel bathrooms must have this issue? Our room cleaning wasn’t great, we arrived to find an old tissue and dental floss in the stones under the bathroom sink. Hotel needs to buy new towels, they were so thrashed our towels were grayish in colour and frayed. The bed was as hard as a rock. The TV channel options are crap.
The poolside lounge cushions are all ripped, the decks are damaged and there are quite a few rotten boards (why would you have untreated timber to go around a pool??) The brown pool towels were the same quality as room towels, frayed and needed replacing.
We never saw anyone dine in the hotel restaurant, after ordering room service and poolside snacks that was no mystery, food was gross. Breakfast was ok, although they don’t come and refill your coffee and the placemats were dirty.
One of the worst hotels we’ve stayed in.