We went with realistic expectations about the resort, we had booked it following a recommendation, we were looking for somewhere not big hotely with great food (no buffet at night!)
First impressions were good, welcoming at reception, although the person showing us to our room didn't offer to help with bags and I am 6 months pregnant! We were in room 42 which is a long way from reception.
We loved the rooms, not luxurious, but balcony and hammock great, bathroom fine, only 2 things which could be improved would be the addition of a mini bar (there is a fridge running but nothing in it- maybe some soft drinks free of charge would be an option? and chargeable food would have come in handy- see later!), and maybe an indoor seat- when you don't want to sit on balcony only option is under mozzie net on bed- no greaat shakes but a seat would just make it nicer..
Food great, absolutely loved dinner, high quality food, presented well, breakfast also good although the same every day so by day 7 a bit repetitive. Lunch not great, didn't seem to be brilliant quality and again a bit repetitive.Kenny (f&b Manager) stood out, he was fantastic, but shame the same couldn't be said for all of the waiters/waitresses some of who were surly and unfriendly, we regularly had to ask for wine/water to be topped up, and despite trying to be friendly and engage in conversation, got nowhere.
The 2(?) beaches at the property are not amazing- one is minute and can hardly be caled a beach, the other is ok, but I've been to much better- I know not Cocobay's fault, but something to think about when choosing to stay here. Pool nice, but lots and lots of sandflies which are vicious! Despite deet everyone we met was bitten to death.
The main issue we had was that there was a tropical storm during our stay, and I have to say I was not impressed with the way this was managed- the hotel didn't tell any existing guests that it was due ( we knew only because we were thinking of hiring a car the following day and the Manager said a tropical storm was approaching so we may want to leave it for a day- he gave no indication of the seriousness of the storm). There was a storm in the evening and I have to say I was really impressed at the fact the staff served dinner in the bar due to the restaurant being flooded, service was the best we had and it went really well. We got the storm overhead early the following morning and it was horrendous. Newspapers reported the worst rain in Antigua since 1970, at one point there were lightning flashes every minute, you could feel the cottage moving in the wind, it was awful. Lightning struck some cottages, some were flooded badly, trees were struck and one fell on a cottage etc.
When it finally calmed down, we made our way to get breakfast and were shocked to find only 1 Security Guard on the property (despite the management knowing the storm was approaching), we were told that staff couldn't get in, and there was no breakfast. Everybody was hungry ~(see earlier comment re mini bar!) and we finally convinced the guy to allow a few of us to make toast for everybody. Staff started coming in at 9, they had horrendous journeys in and were really grateful we had sorted ourselves out. Roads were damaged, but luckily nobody was hurt.
The owners came to check everybody was ok, which was a nice touch, but when we raised the fact that there had been nobody on the property we were assured by the Manager that 5 people had been there- I would like to know where they were....
To be fair, the clear up was amazing staff worked really hard to get everything up and running which was great, but I think there should have been more of a presence during the storm. We spoke to people whose bed had been soaked, they had asked only that the bedding be changed and had stripped the bed ready, When they returned, the dirty, wet bedding had been put back on the bed!!!!
On check out the questionnaire advised we could request a concierge to pick up our luggage which we did, but nobody turned up! We questioned this with reception, she shrugged and advised she'd asked them, again not a biggy but this was an indication of the service we received all week......
The last thing I will say is that the toilets by the bar are disgusting, and really need more regular cleaning, given they are the only option other than your room, this is quite a big deal!!
Overall, this could be a fantastic small hotel, but the staff, the lunches and the toilets let it down. Would I go back to the resort? Absolutely not, and I probably wouldn't return to Antigua. As I said, we went with realistic expectations, we weren't expecting luxury but we did hope to get friendly service and be looked after- we didn't feel we were......We have stayed in a variety of different hotels from backpacker to more luxurious in many places across the world, so we don't expect 5 star luxury however we do expect a ceratin level of service and friendliness and we didn't get either at Cocobay unfortunately...
- Official Description (provided by the hotel):
- Antigua's most romantic all-inclusive resort - Cocobay is a colorful collection of pastel cottages crowning a breezy hillside undulating down to two white-sand beaches and miles of turquoise Caribbean Sea. Blessed with some of the most dramatic ocean views on the island, we cater to couples seeking a romantic getaway in a quaint, natural setting. Guests can choose from 57 private, authentic, Caribbean cottages and 4 plantation houses each enjoying a private verandah with striking sea views and custom designed wooden furniture. The premium pool cottages provide the very best oceanfront locations, and other amenities such as: private plunge pool, more spacious interior including extra seating area, air conditioning, bathrobes and other extra bathroom amenities, private balcony with adirondack chairs and hammock, ceiling fan, mini fridge, shower, hair dryer, espresso coffee machine, iron & ironing board, king size bed with pillowtop mattresses and high thread count 100% Egyptian cotton sheets, in-room safe. ... more less
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- Also Known As:
- Cocobay Hotel Bolans
- Coco Bay Antigua
- Cocobay Antigua
- Cocobay Hotel Antigua
- Cocobay Resort Antigua, Antigua And Barbuda