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Reviews (193)
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Traveller rating
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All reviews huge pool a bit tired small gym housekeeping staff table tennis phu quoc main building vietnamese coffee air con per day yogurt seafood night market sunbeds viktor chargeable bungalow
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16 - 21 of 193 reviews
Reviewed 16 January 2020

The way from Airport to the resort is 10 min. and about 120,000 VND. So big area and so greenly. We got a bungalow with a great terrace and view on the pool. The way on the beach is 3 minutes but you will be needed to go through another resort-bar Mandala (they have a wonderful sunset view in the evening). Swimming pool is big and clean but need more sunbeds around and music like speaker or whatever. Spa is a bit old-fashion but the lady makes a great foot massage.

Room tip: Choose bungalow
Date of stay: January 2020
    • Location
    • Cleanliness
    • Service
Thank ShevchukN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PhuVanResortSpa, Manager at Phu Van Resort & Spa, responded to this reviewResponded 16 January 2020

Dear Mr. Nikolay

I would personally like to thank you for taking the time to communicate your valuable feedback for us following your stay at Phu Van Resort & Spa.

Thank you for your detailed review, it certainly paints a vivid picture of your experience with us for all of the readers to enjoy! We are glad that we exceeded your expectations with regards to the greenish area of our resort, great bungalow with a terrace and nice view on the pool, big swimming pool and I'll share your great comment with our team to make sure they know what a lovely guests we had.

Please be informed that I've made a note of your request about sunbeds, music in the pool and spa and I'll pass your information to owner of the resort to ask what we can do to make sure you will be totally satisfied next time in our resort.

I was pleased to read you enjoyed your stay and may I take this opportunity to thank you again for staying with us. We very much look forward to welcoming you back to Phu Van Resort & Spa.

Yours sincerely,

Viktor Kryvak
Operations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 January 2020

The first of all we would like to thank you for the staff as they are friendly but need to emprove English, second breakfast was good as well as pool and beach. Actually Phu Quoc is just growing and a lot of resorts aroud. location also is just perfect!!! See you again in the future soon. Thanks " Come on" :)

Room tip: Pool and location are great, no balcony in the bilding
Date of stay: December 2019
    • Value
    • Cleanliness
    • Service
Thank Tolyan-Vietnam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PhuVanResortSpa, Manager at Phu Van Resort & Spa, responded to this reviewResponded 16 January 2020

Dear Mr. Tolyan,

Thank you for sharing your experience with us on TripAdvisor. Whilst it was a pleasure to have you as our guest at Phu Van Resort & Spa. We are glad that we exceeded your expectations with regards to the friendly staff, good breakfast, pool and beach and I'll share your great comment with our team to make sure they know what a lovely guests we had. It is always satisfying to see a guest fully use our facilities, so it is wonderful that you explored all we have to offer and found it all outstanding.

On behalf of the entire team, we very much look forward to welcoming you again in the not so distant future.

Best Regards,

Viktor Kryvak
Operations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 January 2020

The resort has golf area but not so big as we wanted but still great, table tennis and darts, gym and Spa. Nothing special of this resort however the locations is the perfect.thanks to the staff who made our stay more enjoyable: Viktor, Danny and I guess Kate.

Room tip: If you want to book this resort just send them e-mail and you will get discaunt.
Date of stay: January 2020
    • Location
    • Cleanliness
    • Service
Thank BabinAndrei
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PhuVanResortSpa, Manager at Phu Van Resort & Spa, responded to this reviewResponded 15 January 2020

Dear Mr. Andrei,

I would personally like to thank you for taking the time to communicate your valuable feedback to us following your recent stay at Phu Van Resort & Spa.

Thank you for your review, it certainly paints a vivid picture of your experience with us for all of the readers to enjoy! Thank you for mentioning our team member, Mr. Viktor, Mr. Danny and Ms. Kate who did a wonderful job taking extra care of you and your family and response a quick serve whenever you need. Your experience is shared with the team to continuously motivate them in upholding the highest standard of our products and services. Our personal service is what truly separates us from the rest of the resorts!

I was pleased to read you enjoyed your stay and may I take this opportunity to thank you again for staying with us. We very much look forward to welcoming you back to Phu Van Resort & Spa.

Yours sincerely,

Viktor Kryvak
Operations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 January 2020

I got the room 301 near to the spa and beach and it was smelled good. Wifi is great but some of the area still need to improve, sometimes a lot of chlorine in the pool but the pool is so huge .beach is great but need to walk via another resort so no problem at all. sea is amazing and clean and warm, will be back soon

Date of stay: January 2020
Trip type: Travelled on business
Thank Tung_An_PhuQuoc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PhuVanResortSpa, Manager at Phu Van Resort & Spa, responded to this reviewResponded 10 January 2020

Dear Mr. Tung An

Thank you for sharing your experience with us on TripAdvisor. Whilst it was a pleasure to have you as our guest at Phu Van Resort & Spa. We are glad that we exceeded your expectations with regards to the great location of your room as well as a good smell, perfect WiFi connection, huge pool and wonderful beach. Please be informed that I'll share your amazing comment with our team to make sure they know what a lovely guests we had. It is always satisfying to see a guest fully use our facilities, so it is wonderful that you explored all we have to offer and found it all outstanding.

On behalf of the entire team, we very much look forward to welcoming you again in the not so distant future.

Best Regards,

Viktor Kryvak
Operations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 January 2020

A long time was thinking where and how to book the resort so found out Phu Van Resort on Phu Quoc island. It was so nice as i got a room on 3-rd floor and was wonderful view but the beach is 2 min away from the resort but water is so clean and cool. Perfect mood

Date of stay: January 2020
Trip type: Travelled solo
Thank Levandovskii
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PhuVanResortSpa, Manager at Phu Van Resort & Spa, responded to this reviewResponded 7 January 2020

Dear Mr. Levandovskii,

We are happy to know that you have enjoyed your time at Phu Van Resort & Spa and we will ensure that your experience is shared with the team to continuously motivate them in upholding the highest standard of our products and services.

We look forward to welcoming you back soon.

Best regards,

Viktor Kryvak
Operations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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