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Reviewed 14 December 2017

Very disappointing 1 week experience in a hotel that has potential but management just don't get it. From issues with check in, breakfasts that just don't cut it and building cleaning and maintenance that would make Basil Fawlty cringe. Try doors that need adjustment such that they all have to be slammed to shut - just what you need at 2am. Lifts that are out of order requiring maintenance. Cleanliness that doesn't exist.

Breakfast foods were so limited and poor quality - and when it ran out, that was it. It was not replenished.

Management's attitude - trying to save money! Well I suggest trying another business.

There are so many alternative accommodation in this lovely area - strongly suggest they be explored before booking here.

Room tip: Room #507 had the best views out over the ocean and along the island to the south - but the best tip is to find another hotel.
Date of stay: December 2017
  • Trip type: Travelled as a couple
    • Location
    • Sleep Quality
    • Service
2  Thank Mick_Julie2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 September 2017

200m to the night market with plenty of activities. Very close to the ocean (less than 50) bring about a breath taking view. Nice hotel staff also, the only disadvantage is breakfast quality, pretty poor.

Room tip: Room at the back face the ocean, at the front face the forest and mountain
Date of stay: August 2017
  • Trip type: Travelled as a couple
    • Value
    • Sleep Quality
    • Service
4  Thank KhanhDuy B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NgocChauHotel, Người quản lý at Ngoc Chau Hotel, responded to this reviewResponded 22 September 2017

Dear Mr. Khanh Duy Bui,
Thank you so much for your feedback. Ngoc Chau Hotel highly appreciated all of the customer reviews and comments to improve our services. We always do our best to bring the perfect services to our clients. It's our pleasure if we have the chance to welcoming you and your friend in Phu Quoc again.
Faithfully yours,
Jimmy Phan
Ngoc Chau Hotel by heart we serve!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 July 2017 via mobile

Stayed two nights here and was great value for money. Three blocks from the amazing night markets, fresh seafood and restaurants. The little liquor store two blocks to the right has cheap beer snacks and ciggies. One.block from the pharmacy as well.
The hotel staff were extremely friendly, especially the manager who greeted us and met all of our needs, and gave great recommendations. Free Vietnamese breakfast as well which was yum!!! Amazing sea views as well!
Very large rooms and very very clean. Nice amenities as well and everything is brand new!!!
Tip: Be sure to book a balcony room levels 2-4! Level 5 has no balcony and is very noisy in the morning as the buffet and sliding chairs is right above you on level 6 (unless your a morning person then it's fine ) .
If your looking for city center and amazing ocean views 10-15 min from the airport it's perfect.

Date of stay: July 2017
Trip type: Travelled as a couple
7  Thank DavidDPS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NgocChauHotel, Người quản lý at Ngoc Chau Hotel, responded to this reviewResponded 22 September 2017

Dear Mr. DavidDPS,
Thank you so much for your good comment. You give us a very details review and good tips for other clients. Your comment is highly appriciated. We always do our best to bring the perfect services to our clients. It's our pleasure if we have the chance to welcoming you and your friend in Phu Quoc again in the 4th floor :)
Faithfully yours,
Jimmy Phan
Ngoc Chau Hotel by heart we serve!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 October 2018 via mobile
Google Translation

Date of stay: October 2018
Trip type: Travelled as a couple
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 June 2018
Google Translation

Date of stay: August 2017
  • Trip type: Travelled as a couple
    • Location
    • Cleanliness
    • Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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