I spent some 4 days in the hotel in autumn 2014. Just before writing my review I surprisingly found 4 “terrible” ratings and I quickly read them. It looks like they were in some other place, but maybe it is a change of time.
At the time of my stay, the hotel had been short after a big reconstruction, some rooms were but still to be done. We had got a superior room with white furniture, pretty furnished with above-average for a 4-star hotel. The hotel claims to spend 10kg of gold for decorations, there is a lot of various glass enrichment, marble and other stones, etc. Actually I (and not only me) found it to much excessive. The staff was very obliging and there were lot of them in the lobby, however during the dinner (we had a hardboard) we had to wait very long sometimes. If you pay some surcharge, you can get a separate waitress, which cares for you, but then they pay less attention to other clients, so actually the overall staff-willingness suffers. There was life music of good quality every evening, wine tasting (free of charge) and other events.
The hotel is interconnected with the pools and wellness area with a tunnel which leads through the area in the stage of reconstruction. The pools are nice, mainly on the night when they are beautifully enlightened. The sauna section is an average level, when we came one day at morning, all facilities except the classical finish sauna were cold yet. The girls there were active, nice and very helpful.
Overall I can rate this hotel very good, if only all the four-star hotels were this quality.
