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Reviewed 18 June 2013

We have decided to stay for four nights in Termal Hotel on our honeymoon trip.
First curious is pre payment of half of the total price - they asked me for my credit card number /without any security only via email/ and charged half of the price.
After we arrived without any welcomming they asked to pay the rest. I told them to pay the rest second day due to pre-payment of first two days.
They gave us room on the ground floor, unfortunately with many big spiders, we have called reception to help us with so many spiders - but it was very "funny" for them and told us that we are too delicate. After we have entered the aquapark and asked some male staff about restaurant he was very very rude and did not helped us. Imagine, You must take Your wallet to all pools if You want to buy something in the restaurant You must pay only cash!!Alhough You have room vith them, You must pay cash - they do not use pre-paid chip nothing.
Staff is very very unfriendly and unhlepfull, You feal like as a prisonner, not a guest!
Most rude and unhelpfull staff was Mr.Potkan who made our honeymoon unforgetable teriible! We left this "prison" after first night and Mr.Potkan threated us if we do not pay all four nights /two of four was paid and we stayed only one night/ they will give it to Policie. Never again Thermal Park Besenova!!!!!

Room tip: Don´t pay anything before!!!After You became prisonner!!
Date of stay: August 2012
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank rupicapra
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 17 August 2019 via mobile
Google Translation

Date of stay: August 2019
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 19 August 2017
Google Translation

Date of stay: June 2017
  • Trip type: Travelled with family
    • Sleep Quality
    • Rooms
    • Service
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 5 April 2016 via mobile
Google Translation

Date of stay: April 2016
Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 19 March 2016
Google Translation

Date of stay: December 2015
  • Trip type: Travelled with family
    • Rooms
    • Cleanliness
    • Service
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
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