Definitely not value for the money, very expensive for what is provided. The service is extremely slow. Employees are the only thing I liked, pleasant attitudes. Other than that, there are far better places to stay for wayyyyy less money. The beach is decent though. Again, I can't justify the cost for what is provided however.
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We revisited the Fairmont in October 2022, and yet again the service met and exceeded our expectations. Very high standards of housekeeping, immaculately maintained gardens and fantastic beach locations. As returning guests, very warmly welcomed by existing and newer staff members and management. Highly recommend Taboras Restaurnt for lunch and a bottle of Minuty, together with more than sufficient breakfast buffet which is regularly attended to and restocked.
We greatly appreciate your kind words and look forward to your swift return and another amazing stay.
Big thank you to all the staff at the hotel too many people to name personally. Reception efficient Danielle checked us in Tremayne just finalised our bill but everyone so friendly and helpful. Waiting staff amazing and a call out to the pool boys you have all been fantastic.
Sad to be leaving but definately will return soon.
Dear Debbie. We look forward to your next visit with us and it has been a pleasure making your stay a restful and enjoyable one!
A wonderful 5 star hotel right by the white sandy beach, only 72 rooms including beach front suites. To celebrate my retirement we booked a Signature luxury room on the top floor (3rd floor) which afforded amazing views from our room & balcony. Food was very good in the Taboras Restaurant for lunch & dinner. Breakfast in the Palm Terrace was also good with plenty variety, another beautiful area to eat by the sea. Overall the service and staff were very good and attentive apart one female member (can’t remember her name) who clearly got out the wrong side of the bed a few mornings, grumpy does not do in this standard of hotel. Michael (Rooms Director) was very charming and was always asking if our holiday was going well and if he could do anything for us including organising a late check out for our flight home … top man!!
A very special place on the Platnium Coast of Barbados and a holiday to remember… now saving the pennies for a return !!
Thank you for your kind words. It's reviews like this that make it all worth it. Look forward to serving you in the future.
Beautiful hotel with amazing staff.
During our stay we were welcomed every morning to breakfast with smiling staff who were very attentive. Our every need was catered for at the amazing buffet.
Our rooms were cleaned to the highest standard my the ever attentive Maurice who knows exactly how we like things.
Our loungers were prepared for us every morning by Ryan, Shane and the other pool guys.
Michael (rooms Director) and Burkley were all ways asking if everything was ok and to make sure we let them know if there was anything they could do for us.
Edwin and the team if butlers were very attentive and made sure the restaurant we wanted to go to were booked for us.
Andre looked after us well when I’m we were in the restaurant
The list goes on and on sorry if I missed anyone out.
We love this hotel it is situated on the beach and the sunsets are amazing
Wonderful hotel and wonderful people
We are very happy that you had a truly enjoyable stay with us. We will be sure to share these kind sentiments with our team and hope you return soon for another amazing Fairmont experience.
We stayed in the three bedroom villa which is set just up from the pool in the gardens (which are very nicely landscaped). The hotel itself is a bit old fashioned but equally that is part of the charm but you can tell that very little money has been invested into it in many years except for the odd repaint.
What does somewhat let the hotel down is the lack of five star touches. When we arrived at the airport we were greeted by a pretty standard minibus rather than the "luxury transfer" advertised, maybe we had slightly misaligned expectations here.
The Villa itself is nice but someone has clearly made a decision to only renovate one of the three rooms with the two ground floor rooms looking pretty unchanged and dated with the bathrooms straight out of the 1980s. I have stayed in three star hotels with nicer bathrooms. It is such a shame when corners are so obviously cut for the sake of not spending money.
The evening canapés were also a slight joke (photo attached) as they consisted of whatever leftovers the kitchen had that day, usually cold fish balls. Please can someone at the hotel google "canapés" for some inspiration.
The tennis courts are also in need of a good jetwash and repaint as they were cracked and tired, again not what you would expect from a Fairmont.
There are however some really nice features of the hotel, the beach setting is incredible, probably the nicest beach on the island and we did not have any issue getting sun loungers. The gardens, landscaping and pool are also very nice and make the hotel relatively unique.
The staff were also brilliant with the concierges being very helpful and the maid service being really flexible and leaving the rooms immaculate.
Thank you for this valuable feedback. We welcome insight like this as it gives us the ability to objectively look at our operation and enables us to make the improvements that are necessary for providing our valued guests with the best experience possible.
