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Reviewed 4 September 2019

A lovely hotel with lovely staff and very beautiful setting, relaxing and delicious food Lots of nearby amazing restaurants, There are monkeys that visit the hotel; however, we did not see any. You have to get up early and be very lucky.

Date of stay: August 2019
Thank Cynthia K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
colony147262, Guest Relations Manager at Colony Club by Elegant Hotels, responded to this reviewResponded 4 September 2019

Dear Cynthia K,

Thank you for staying at the Colony Club Hotel and sharing a lovely review of your recent stay.

We are delighted that you had an amazing holiday!

Please do come back and visit us soon.

Warmest Regards

Karene Roach
Guest Relations Officer

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 August 2019

We visited the Colony Club recently 14 Nights Aug 2019 and want to thank Joanna and all her team for a wonderful stay. We enjoyed it so much we booked a return visit whilst still on holiday.

I feel compelled to leave a review after reading others as this is really a great colonial styled hotel in a wonderful location with a fabulous beach. I feel it’s a little unfair to compare it to more modern luxury Asian hotels as it’s not that kind of place.

The hotel restaurant offers a variable dinner menu and a far more casual and relaxed all day menu both in the restaurant and on the sun deck . We enjoyed the meals

From the moment we arrived back at the Colony Clubs we were greeted by Shecwin ( a really great guy and credit to the hotel ) who remembered us .

The vast majority of staff in this hotel are upbeat cheerful ,polite and happy In their work especially Ebony . There are only couple out of very many we spoke to from all departments (no names mentioned) that should consider a career / department change as front of house and client / guest facing hospitality is absolutely not their thing.

My only other slight niggle if I had one is during happy hour 4-6 pm daily ALL drinks and cocktails should be half price and we missed the beach ambassadors bringing round little snacks and ice creams during the day as part of the standard service .... this was a nice touch and goes a long way .

The water sports guys were superb again especially Keyon and Jamar who are fantastic with children nothing was too much trouble. Out children had a great time sailing -kayaking- paddle boarding and enjoyed the speedboat ride -rings and the banana boat.

Our accommodation was a one bed ocean view suite was great , it was well appointed and fully serviced daily to a very high standard.

Overall I would absolutely recommend this hotel if your looking to just chill out and relax. Joanna and her staff from the front desk to the maintaince guys in my experience will do their absolute best to ensure you have an enjoyable stay at their hotel .

Thanks again to all the staff that looked after us so very well .

Date of stay: August 2019
Trip type: Travelled with family
1  Thank Paul C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
colony147262, Guest Relations Manager at Colony Club by Elegant Hotels, responded to this reviewResponded 3 September 2019

Dear Paul C,

Thank you so much for choosing to stay at Colony Club and sharing your experience.

We are thrilled that you had a wonderful stay with us. We appreciate your feed back and have noted your comments.

We look forward to seeing you next year!

Warmest Regards

Karene Roach
Guest Relations Officer

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 August 2019

This was a wonderful holiday all round. We had 2 rooms for my husband and I sea view, and a garden view room at the back for our daughters. The breakfast was so delicious and the choice and variety one of the best I have experienced. Danielle who makes the omelettes was a star and so friendly. Latonya and Cherniece on reception were complete stars and helped me with so many reservations, The Cliff, Lone Star, Nikki Beach, La Cabane, The Tides, taxis and bookings - thank you girls. Ian at the front was just delightful. Hubby and I both said that during happy hour the staff at the pool bar were completely disinterested in us as clients. No smiles, no explanation of how they were mixing cocktails, no interaction. I couldn't understand it. We ordered (pool seats in shade at happy hour) and never once did the staff attempt conversation, just kept their eyes on the tv above the bar. One staff member even emphasised he didn't drink, making me feel a tad uncomfortable on my holiday! Happy Hour drinks hence were not a pleasurable experience and we decided not to partake after this unpleasant service. The lunch decking area also needs an upgrade. During the day it was not particularly attractive to sit there for lunch. At night the fire lanterns cheered it up. On a positive note, we loved our room by the sea, the speed boat ride was fabulous, we loved the sea pontoons and I lap swam out and back most mornings for my daily exercise. We loved the complimentary water and SPF on the beach - well done reducing everyone's plastic.

Room tip: All rooms are so different - inspect before accepting your room.
Date of stay: June 2019
    • Rooms
    • Cleanliness
    • Service
3  Thank Elizabeth T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
colony147262, Guest Relations Manager at Colony Club by Elegant Hotels, responded to this reviewResponded 31 August 2019

Dear Elizabeth T,

Many thanks for taking the time to share this review of your recent holiday at Colony Club.

At Colony Club we always strive to provide an exceptional holiday experience to all of our guests and we sincerely apologize if this visit did not meet all of your expectations.

Although there were some aspects which did not exceed your expectations we pleased to know that the service provided by some of the team was to your satisfaction.

We hope that you will give us another opportunity to host you in the future.

Warmest Regards


Karene Roach
Guest Relations Officer

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 August 2019 via mobile

Read the reviews carefully for this hotel, we regret it as we have read them agin since our stay and they all pretty much say the same thing... an excellent hotel ruined by less than helpful staff!

They have a beautiful bar poolside, close to the beach, however I was nit greeted by a smile once in 10 days by the various women and men who work behind it.

We actually complained about the staff in the restaurant one breakfast as they completely ignored us and our kids for 20 minutes and reception told us that was not a problem they had had before and they would look into it... not even an apology.

Honestly, read the reviews we give other places in Barbados, we love this island and have stayed with elegant hotels (The Tamarind) before, but alas will never stay with them again.

Very expensive, very beautiful, but very unfriendly. I must however thank Sandy, one of the beach waitresses who was the only person (with the exception of our room cleaner) who had a smile for the guests and genuinely seemed to love the guests.

Shame

Date of stay: August 2019
Trip type: Travelled with family
4  Thank Nick887766
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
colony147262, Guest Relations Manager at Colony Club by Elegant Hotels, responded to this reviewResponded 30 August 2019

Dear Nick887766,

Thank you for sharing your constructive feed back regarding your service experience of your recent holiday at Colony Club.

We apologize, for how unsatisfying your experience was as this is not the usual type of service we provide. At Colony Club, we always strive to provide an exceptional holiday experience to all of our guests and we sincerely apologize.

We will address your concerns with the team to ensure that we continue to provide the high level of efficient service that we are known for.

We trust that you will give us another opportunity to host you in the future.

Yours Sincerely


Karene Roach
Guest Relations Officer

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 August 2019 via mobile

We have been to Barbados many times and always stop at one of the elegant hotels.
We wanted to try the colony club this year and so glad we did.
We where offered a upgraded room on arrival which was a very nice surprise and I can honestly say the room was outstanding and pure luxury.
The hotel is run by general manager Joanne who is such a nice person and nothing is ever any trouble .
The staff and managers are all so friendly and all work very hard to make sure your stay here is as amazing as possible.
We are so impressed the first thing I do when I get home is book this hotel again.
Thankyou so much and keep up the great work.

Date of stay: August 2019
Trip type: Travelled with friends
1  Thank loupinlou
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
colony147262, Guest Relations Manager at Colony Club by Elegant Hotels, responded to this reviewResponded 31 August 2019

Dear N7952DTlisah,

Many thanks for sharing this lovely review of your recent visit to Colony Club.

We are truly delighted to know that you had an amazing stay here with us.

We look forward to welcoming you back soon.

Warmest regards


Karene Roach
Guest Relations Officer

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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