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Reviews (196)
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All reviews rooms are spacious private beach reception area the food is great customer care enjoyed my stay home away from home services coast coz security proximity environment god kenya
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Reviewed 1 September 2021

I spent two nights here and I must say that everything was just perfect. The location of the hotel is close to the city center and even closer to the malls. The food was on point! Friendly staffs and as for the room its was lovely, very spacious clean and the bed was so comfortable. It had a beautiful view of the ocean. I would definitely recommend this hotel for business and holiday trips. I sure will visit this hotel again and again Thank you for making my stay perfect!:-)

Date of stay: August 2021
Review collected in partnership with this hotel
Thank sharonwamalwa
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Mohamed Abdallah, Marketing at Mombasa Continental Resort, responded to this reviewResponded 2 September 2021

Dear Sharon,

Thank you for choosing to stay with us and taking time to share your wonderful review with the world. It is our pleasure to know that you loved everything about our resort and our staff went out of their way to ensure you were well taken care of. Thank you for your business support and we are certain you will be back soon, we look forward to make it more memorable.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 August 2021

We enjoyed our weekend and stay at Continental Beach Resort. This is the best experience I've had this year. Great staff like Mr Mambo who was always there to answer our questions and guide us. There's also Esther Mwangi, a great lady who was always serving us whenever we were having meals, always checking on my 2yr old son, making sure he sits comfortably, gets us anything we could ask. There's also a certain lady from the drinks part near the beach under the palm trees. She's brown in colour, she served us with drinks, and could also be checking on us making sure we are okay.
There's also a security guard(day guard) around the beach, talk dark, speaks costal swahili.
The management was also awesome. The rooms are very nice, nice view for the ocean. The reception area too. There's also the security guard lady while entering the reception region, she's amazing! She received us warmly.

I will still be staying there when I visit the coast.

Thank you guys.

Date of stay: August 2021
Trip type: Travelled with family
Thank jamesmuinde
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Mohamed Abdallah, Marketing at Mombasa Continental Resort, responded to this reviewResponded 9 August 2021

Dear jamesmuinde
Thank you so much for choosing to stay with us and and taking time to give us your positive feedback. We are happy to read that our staff went out of their way to ensure you had a comfortable stay. Customer service is our top priority and your review really motivates us to always thrive and meet or even exceed our customer expectations. We also glad that you liked our sea facing rooms. We appreciate your business support and we look forward to hosting you again soon.

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Reviewed 28 July 2021

The last time i visited the hotel (back in 2019 July) ,the hotel was very vibrant but now it looks so dilapidated. Despite having Covid-9 menace which has affected hotel industry at a very high rate and lowering your returns, try to do a bit of renovations to create a good ambience for your visitors.

The reception area is not welcoming as it used to be, the visitors seat at the entrance are so worn out and dusty. The rooms also need a lot of repairs to be done. The team appear so demoralized from the reception all the way to the waiters.

Date of stay: July 2021
Review collected in partnership with this hotel
Thank mwangisally802
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Mohamed Abdallah, Marketing at Mombasa Continental Resort, responded to this reviewResponded 30 July 2021

Dear mwangisally802
Thank you for choosing to stay with us. Your feedback helps us identify the areas in which we can improve. At present we’re taking steps to upgrade our room facilities, and also implementing utmost care in our appliance maintenance. We’ll give in more efforts to provide you a better personalized when you visit us next time.

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Reviewed 28 July 2021

I really loved their services, very professional, clean and reliable I would always visit the resort any day am in Mombasa. Thank you for always being their for your customers. From food to swimming aww. Thank you

Date of stay: July 2021
Review collected in partnership with this hotel
Thank Melalaura58
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Mohamed Abdallah, Marketing at Mombasa Continental Resort, responded to this reviewResponded 30 July 2021

Dear Melalaura58
Thank you so much for choosing to stay with us and and taking time to give us your positive feedback. We are happy to read that our staff went out of their way to ensure you had a comfortable stay. Customer service is our top priority and we are glad that we met your expectation. We also glad that you liked our food and swimming pool. Thank you so much once more for your business support and we look forward to hosting you again soon.

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Reviewed 28 July 2021

Great ambiance, great view of the ocean and the swimming pool. Access to the beech makes it really great.
But disappointed with the quality of rooms: Shower was cold, bathroom was flooding for a while after a shower and sink was draining too slowly. A plumber was called in to rectify these but the change was very little.

Date of stay: July 2021
Trip type: Travelled on business
Review collected in partnership with this hotel
Thank FredOuma12
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Mohamed Abdallah, Marketing at Mombasa Continental Resort, responded to this reviewResponded 30 July 2021

Dear FredOuma12
Thank you so much for choosing to stay with us and taking time to share your valid feedback. We are glad that you loved our Resort especially on ambience, our pool and the beach. We also value your opinion hence we have noted with concern the highlighted areas of improvement and this is taken very positively. Thank you for your business support and it is our joy to see you back and find the area repaired.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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