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All reviews free shuttle garden pool koh samui the main road deluxe room high tide relaxing holiday fisherman's village plenty of sunbeds an upgrade shuttle service every evening the hotel offers special thanks sun loungers bo phut pools
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Reviewed 6 August 2012

Maybe we(family with 2 Kids 11/14) had the worst 2 room that I ever seen, or we keep hitting on the wrong Rating in TripAdvispor, but what we had there have nothing to do with the good rating (or a hotel).
We arrived and after check in, they walked us to the room or Bungalow. As we came nearer and nearer from the beach I thought “great, right at the front” then we arrived to a big green net protecting a building site of the hotel, on the beach front…and our room/Bungalow with see view  was 1 Meter behind this net …so net view..very nice especially that they didn’t think it would be appropriate to inform us before (ok, it seem that the wall just went down and they had to redo it).
The Room: it was a, at most, 1-2 Star room. Very old furniture which looked like it staid under water for a while and fall apart, Rusty bed lamps, we couldn’t see (the net  ) through the window because they was disgusting. The bathroom had paint on the floor that peeled of the wall (but still laid on the floor), door dirty, shower dirty, and shower holder…it was so dirty that you couldn’t see the chrome anymore.
The beach: What Beach?? 1 Meter wide?? So no beach but a wall (or a green net again). Umbrellas which are destroyed.
After that we decided to book somewhere else (we booked for 10 days).
OK, the diner at the restaurant was ok but that’s it.
We had a horrible night on very bad beds and pillows.
The breakfast: Broken equipments every ware, we couldn’t open 1 of the warm holder because it was to rusty and dirty, by some of the Glass vitrine where they kept the pancakes warm, the Glass was broken all over.
They emptied the plates with all the rests in a bin just in the eating area...thanks for the flies
I mean WTF!!! a 4 stars, with such good ratings!!? As I said, we don’t understand what happened there. Are these ratings for real?? I use to laugh about the bad rating when more than 80% of the people were happy and thought that some people are not to be pleased but this time I wished I had took them seriously and look the Photos before.
To be fair, I must say that we could change hotel and the paradise made us only pay the one night we staid (thanks to Ramon from Tourasia)
But as we tried to explain to the owner, we had a lot of excuses like “the beach got washed out last year (what about new Photos?), we couldn’t make renovation because we was booked (what about not book so much to make renovation?) “and we know the eating area needs renovation” (what about the critics which had nothing to do with renovation but common respect for the guests?)
I go in a lot of hotels (for business as well) and can’t always choose good hotels, but that, I never seen. A hotel with swiss management, I felt ashamed to be swiss!!
Out of this night, thank you Thailand, wonderful holidays 

  • Stayed: July 2012, travelled with family
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7  Thank kiedom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 August 2012

Arrived after a long but excellent flights with Thai Airways no issues with luggage and the airport in Koh Samui is just so pretty. Hotel was clean and the pools were lovely if you like a quiet pool sit at the one near reception. Food was always excellent and the evening entertainment was nice. The hotel evening buffet was expensive take a few steps down the beach to the right and try Jins Restaurant fab price and fresh tasty food cooked by her in the kitchen where you can watch her cook. Alternatively book the shuttle bus and go to Chaweng loads of cheap meals a must is the Ark Bar on the beach excellent food and the experience is great my kids loved it.
If you have a room near the reception poor you as we had to move rooms due to the noise from the frogs and insects! When I asked reception to move us they refused saying the hotel was full so having not slept for four nights we decided enough was enough and asked our rep to move us in to another hotel. Our rep went straight to the management and we were moved that morning to a bungalow right next to the beach only one of two with a sea view. It pays to complain if you are not happy.
All the waiters were lovely and they were great with the kids special mention to Tik who always served us with a smile.
Activities - there is not much to do on the island once you have done the day trip that's it speed boat trip to the national park was awesome a must do. Market in Boput on a Friday night is great as they close the roads so very safe for the kids again a must do.
All in all a great holiday - hotel was more like a two star - no need to take clothes to dress for dinner as nobody does!!

Stayed: July 2012, travelled with family
1  Thank welshtiger7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 August 2012

It is a very well organised hotel with friendly personals, looking for the satisfaction of the quests. The hotel is quiet, and of qood quality. We can recommend this hotel for everybody, who do not want to stay in the busy region of Samui.

Room Tip: The renovated rooms are excellent.
  • Stayed: July 2012, travelled with family
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Thank Gubo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 August 2012

A quite nice little hotel in mid range, with good facilities, staff, excellent gardens etc. Has been maintained and updated in places ( ie new bathrooms), good pools. The 'beach' however was non existent (November) its just a sea wall facing often dirty water.

  • Stayed: November 2011, travelled as a couple
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Thank Dodlers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 July 2012

Dropped in here too and found a lush Thai paradise with plenty of palm trees and grass but like W Resort nearby, away from everything else.
Beach here is OK but pool very nice and seems to be a family resort.
Good value for meny and a good get away from it all holiday.

  • Stayed: July 2012, travelled solo
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1  Thank alanbeard
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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