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“Holiday of a lifetime”

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Disney's Newport Bay Club
Ranked #2 of 3 Hotels in Chessy
Certificate of Excellence
Reviewed 17 October 2017

We visited Euro Disney having booked through Barr Head Travel I cannot recommend highly enough the holiday experience was fantastic ,we traveled as a family with our 2 grandchildren. Everything from the booking to the holiday was brilliant. Our travel advisor from Barrhead Travel the lovely Sue Lindsey did everything for us apart from coming to our home and packing our luggage we cannot thank her enough for the way she handled our booking.Newport Bay is a fantastic hotel to stay at, very clean and luxurious., we did have the upgraded stay in the Compass Club part of the hotel which gave us various extras which were well worth the extra cost. I would advise anyone going to Euro Disney to pay the extra and do the meal package as the food is excellent but if you are paying meal for meal it would prove to be very expensive. It isn't a cheap holiday but worth every penny for the enjoyment the children get from it. Our room at Newport Bay was very nice comfortable and clean ,only thing on the downside there were 3 adults and 2 children in the room and personally I would have liked the room to have been a little bigger than it was, but then again we were not spending a lot of time in the room. One of our grandchildren is disabled so I would also recommend if taking a disabled child to Euro Disney take the child's blue badge with you, you can then get a special pass issued so the disabled child will get priority for accessing the rides, we found this to be a godsend and all the park staff were very good to the child's needs. All in all this was a fabulous trip so pleased we were able to do this holiday and our sincere thanks to Euro Disney , Newport Bay ,Barr Head Travel and in particular Sue Lindsey for making this our holiday of a lifetime.

Room Tip: Room overlooking the pool would give you a view of the fireworks at night time
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  • Stayed: September 2017, travelled with family
    • Value
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1  Thank Magaret E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Team_DisneylandParis, Guest Experience Team – Disneyland Paris at Disney's Newport Bay Club, responded to this reviewResponded 20 October 2017

Dear Magaret,
Thank you for your kind comments about our hotel and all your tips.

We are very happy to read that your experience with us was fantastic and that you enjoyed all the benefits of your Compass Club room (fastpasses, lounge, private reception, ...).

We are looking forward to enrich your next stay once your travels bring you back here.

Best regards,

Alban
Guest Experience Team – Disneyland® Paris

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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290 - 294 of 9,230 reviews

Reviewed 17 October 2017

I cant wait to go back, Newport bay ticked all of the boxes for me and my family. Breakfast was excellent and really set us up for the busy day ahead,only a short distance to the park from the hotel, brought my kids swimming in the evenings and the pool was lovely and clean...love this place.

  • Stayed: October 2017, travelled with family
    • Value
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Review collected in partnership with Disneyland Paris ®
Thank markkavanagh3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Team_DisneylandParis, Guest Experience Team – Disneyland Paris at Disney's Newport Bay Club, responded to this reviewResponded 20 October 2017

Dear guest,
Thank you for your lovely comment.

I am glad that you liked the location of the hotel and our beautiful swimming pool.
I am looking forward to see you again.

Sincerely,

Alban
Guest Experience Team – Disneyland® Paris

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 October 2017

We paid for the compass club honeymoon suite and so expected the rooms to be cleaned each day. However they left the sofa bed out all stay even after asking for it to be put away as we didn’t need it and wanted to use the sofa. Plus the bath was never cleaned the whole time which upset me considering the amount of money we paid.

  • Stayed: October 2017, travelled as a couple
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Review collected in partnership with Disneyland Paris ®
Thank 934keishac
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Team_DisneylandParis, Guest Experience Team – Disneyland Paris at Disney's Newport Bay Club, responded to this reviewResponded 20 October 2017

Dear guest,
Thank you for bringing it to our attention. 

We are extremely disappointed to hear this about your most recent stay. 
We pride ourselves in each and every guest experiencing a 10/10 stay and we apologize that you did not feel this commitment.
Please know we have addressed your experiences with our front desk and housekeeping department so the issues you encountered do not repeat again. 

We hope to have the pleasure of welcoming you back.

Sincerely,

Alban
Guest Experience Team – Disneyland® Paris

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 October 2017

I know you pay a premium for Disneyland properties, but this hotel was by far the worst Disneyland property I've ever stayed in. The staff was extremely curt upon check-in and forced us to line up in several successive lines just to reach the check-in desk after wanding us like criminals just to get into the lobby. The rooms lack character and seem quite cheaply appointed considering the price. They lack even mini-fridges and coffee makers, which I found extremely bizarre for a four-star hotel. Also bizarre was the fact that such a big hotel has only two real restaurants, one of which--the only full-service sit-down restaurant--is closed two nights of the week! Some of the staff's English abilities seemed noticeably poor compared to other Disney hotels I've stayed in across the world, which was surprising. The hotel is also on the far side from the Disney train station requiring a shuttle bus if you have luggage and has a bizarre set-up where if you enter from one side you're wanded and patted down like a criminal and from the other can walk right in. Many rooms have views primarily of other rooms even if they're described as "lakeview."

  • Stayed: October 2017, travelled as a couple
    • Location
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Thank Matthew A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Team_DisneylandParis, Guest Experience Team – Disneyland Paris at Disney's Newport Bay Club, responded to this reviewResponded 19 October 2017

Dear Matthew,
I was so sorry to read your review and to learn of your experiences.

It is always disappointing to hear if a guest leaves dissatisfied for any reason.
I also took note of your comments in regards to staff interaction and overall brand standard experienced. Please rest assured that I have passed your comments onto the Leadership team for further review.

I hope we are able to welcome you back in the future, at which point I hope to restore some of your faith in our services.

Sincerely,

Alban
Guest Experience Team – Disneyland® Paris

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 October 2017

Newport Bay looks very good, all fairly newly redecorated. we were in compass class and had a good service booking in, but we were disappointed at the size of the rooms, particularly as we were travelling with our disabled daughter who uses a wheelchair some of the time, and there was no where safe in the rooms to put it out of the way. We also found our rooms (by the lifts) very noisy - we could hear the lift mechanisms all night and any conversations of people waiting for the lifts. The food in the buffet and the main restaurant was very good, and teatime was exceptional. We found the room service staff quite intrusive, someone was trying to replace water etc (she just marched into the room) at 10.15 am when we were literally packing up our rooms to leave!

  • Stayed: October 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Disneyland Paris ®
Thank AnneIpswich98
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Team_DisneylandParis, Guest Experience Team – Disneyland® Paris at Disney's Newport Bay Club, responded to this reviewResponded 17 October 2017

Dear Guest,
Thank you for your review.

Your satisfaction is very important to us and please rest assured that we will share your concerns with the appropriate members of our staff.
 It was our pleasure to welcome you and we will look forward to your return in the future.

Regards,
Ottavio
Guest Experience Team – Disneyland® Paris

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Disney's Newport Bay Club

Address: B.p. 113, 77777 Chessy, Marne-la-Vallee, France
Region: France > Ile-de-France > Seine-et-Marne > Marne-la-Vallee > Chessy
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Swimming Pool
Hotel Style:
Ranked #2 of 3 Hotels in Chessy
Price Range: €163 - €539 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Disney's Newport Bay Club 4*
Number of rooms: 1097
Official Description (provided by the hotel):
Entièrement rénové, cet hôtel 4 étoiles au style maritime vous immerge dans le cadre et l'atmosphère d'une station balnéaire luxueuse. Vous apprécierez le charme de cette demeure côtière des années 1900 nichée sur les bords du lac Disney. Profitant d'une romance toute maritime, cet hôtel se trouve à seulement 15 minutes à pied des parcs et encore moins avec la navette gratuite ... more   less 
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Also Known As:
Disney`s Newport Bay Club Hotel Marne-La-Vallee
Disney Newport Bay Club
Newport Bay Club Disney
Disneys Newport Bay Club
Newport Bay Hotel
Disney's Newport Bay Club Chessy, Europe

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