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“Mostly very good!”

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Disney's Newport Bay Club
Ranked #2 of 3 Hotels in Chessy
Certificate of Excellence
Reviewed 16 October 2017

Newport Bay looks very good, all fairly newly redecorated. we were in compass class and had a good service booking in, but we were disappointed at the size of the rooms, particularly as we were travelling with our disabled daughter who uses a wheelchair some of the time, and there was no where safe in the rooms to put it out of the way. We also found our rooms (by the lifts) very noisy - we could hear the lift mechanisms all night and any conversations of people waiting for the lifts. The food in the buffet and the main restaurant was very good, and teatime was exceptional. We found the room service staff quite intrusive, someone was trying to replace water etc (she just marched into the room) at 10.15 am when we were literally packing up our rooms to leave!

  • Stayed: October 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Disneyland Paris ®
Thank AnneIpswich98
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Team_DisneylandParis, Guest Experience Team – Disneyland® Paris at Disney's Newport Bay Club, responded to this reviewResponded 17 October 2017

Dear Guest,
Thank you for your review.

Your satisfaction is very important to us and please rest assured that we will share your concerns with the appropriate members of our staff.
 It was our pleasure to welcome you and we will look forward to your return in the future.

Regards,
Ottavio
Guest Experience Team – Disneyland® Paris

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Reviewed 16 October 2017

After reading some of the reviews online regarding Disney Land Paris, particularly with regards to people stealing prams and lengthy check ins I was dreading this break. However, I have to say it was the most amazing trip and our 4 year old daughter loved it from start to finish.
We arrived at the hotel at around 11am and the reception area was extremely busy... oh no my worst nightmares were coming true and I had read that many people upgrade to compass club to avoid the check in queue...however this was not needed. Yes, only one person from your family can queue but this does make the process simpler. I was handed our paper work mid way and before I had filled it out I was at the front desk. This process took about 15 mins max. Our room wasn't ready so we handed our luggage to a storage room with a disc which we exchanged later on no problem.
The hotels and parks are really safe. You are scanned at the front entrance of the hotel and before the Disney village- bags are also x rayed.
Our standard room was lovely and clean, not too warm and had two double beds. Not many channels on TV but then again we were hardly ever in the room and weren't there for the TV.
We opted for half board which I think was the best option. It is a full breakfast buffet with healthy and not so healthy options. I did take snacks in our case for during the day for our daughter. We did also make up a few sandwiches from the breakfast buffet for during the day...other people seemed to be doing this too.
The evening food was a very pleasant surprise. Always a good selection of meat, fish, vegetables and salad. The desserts are a kids heaven..cornetto ice creams, sweets and one evening they had a chocolate tower.
We did go swimming one morning which was a nice break from the park. The pool was great with floats and toys for the kids.
After reading some horror stories online about prams getting pinched from outside rides and people locking prams to railings, I did buy a £60 cheap stroller before we went. The stroller did the job fine, didnt get pinched and we never saw anything like this going on.
The overall experience was fantastic and worth every penny to see my daughters face with the princesses. I would say Disney Paris is mainly for the under 10's as I think older ones might get bored. It was absolutely perfect for my 4 year old.
Another tip is to take costumes/dresses for children before you go and take them with you. A lot of the children wear them around the park and they are 70 euros to buy there.
The highlight of the trip was the fireworks at night. We went back to the hotel for tea at around 6pm, got her into her pjs, wrapped her up then walked back. They were a once in a lifetime experience. Just to add to that, the park is really close to the hotel, just a 10 minute walk. Overall, a wonderful family break and many memories were made.

  • Stayed: October 2017, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank kcoll2017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Team_DisneylandParis, Guest Experience Team – Disneyland® Paris at Disney's Newport Bay Club, responded to this reviewResponded 17 October 2017

Dear Guest,
It’s truly fantastic to read you had a great time at the Disney's Newport Bay Club.

I am delighted to hear that we have exceeded your expectations during your last stay with us as one of our key priorities is to provide the highest level of service.
We look forward to welcoming you again as a returning guest. 

Regards,
Ottavio
Guest Experience Team – Disneyland® Paris

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Reviewed 16 October 2017

This is an excellent disney hotel. We came as a family (4 adults), for a total of six days. We booked in the compass club. I would highly recommend anyone considering paying extra for the compasss club, to do so.

The hotel is a 5-7 minute walk away from disney village and a 15 minute walk away from Disney's Hollywood studios and Disneyland Park. There is also a shuttle bus directly outside the hotel which takes about 5 minutes to get to the disneyland parks. The shuttle bus runs every 15 minutes.

If you are part of the compass club, you check in at the compass club lounge. This is a separate check in area to the rest of the guests at the hotel. I was greeted warmly by Christian, who took his time out to go into detail to explain my food vouchers, my rights as a compassclub member and the services of the hotel. His customer service was simply superb and gave us a excellent start and welcome to our holiday!

As a compass club member, you have access to the compass club room. You can have your breakfast in the room from 7am-11am and every day from 4pm to 4:45pm, you can go into the room to have snacks. Also from 12pm to 10pm every day, you can go into the room to have tea/coffee and soft drinks for free. It is a lovley extra to have, and a nice place to retire to when you want a break from the parks. All the staff in the compass club room are friendly and attentive.

The hotel has been recently refurbished and it looks very nice and modern. There is a gym, sauna and hammam for one to use. Characters visit the hotel from 8:15am in the morning. However, I would recommend one to arrrive early, as the queue gets busy!

Hotel fastpasses can be used all day in the parks, apart from 1-4pm. I personally found this very irritating. A word of note, fastpasses are not available all day in the parks. You have to arrive early. The fastpass booths are available for approximatley 3 hours (normamlly 10am to 1pm). They then close and you cannot then get a fast pass. Therefore, the fact that you then have to wait until 4pm to use your hotel fastpass, is annoying.

Also, please note that the fastpass kiosks are NOT open when the park opens early during magic hours (8:30am-10am). The fastpasskiosks are open at 10am. Therefore, if you get to the park early, you cannot get your fastpass quickly and earlier than the general public. However, these comments pertain to the disney experience and not the hotel. Overall, a great disney hotel which is great value

  • Stayed: October 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Disneyland Paris ®
4  Thank Yunesh10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Team_DisneylandParis, Guest Experience Team – Disneyland® Paris at Disney's Newport Bay Club, responded to this reviewResponded 17 October 2017

Dear Guest,
Thanks a million for your 5 stars rating!

We can assure you that all of your comments have been submitted to the relevant department and our enthusiastic staff will be pleased to welcome you in the future. 

Regards,
Ottavio
Guest Experience Team – Disneyland® Paris

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 October 2017

Location wise very convenient as its only 10 min pleasant walk to Disney Parks. No kettle and complimentary tea bags etc. in the room for non compass club guests. Shower gel etc. not refilled automatically.

  • Stayed: October 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Disneyland Paris ®
Thank sanshe2017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Team_DisneylandParis, Guest Experience Team – Disneyland Paris at Disney's Newport Bay Club, responded to this reviewResponded 19 October 2017

Dear guest,
Thank you for this message.

We are very happy to read that you liked the location of our hotel and be sure that all your comments will be given to our concerned teams.

We hope to have the pleasure of welcoming you back.

Sincerely,

Alban
Guest Experience Team – Disneyland® Paris

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 October 2017

This was our 20th ish visit and we went specifically for Halloween but apart from frontierland and the village there was no other Halloween decorations anywhere, very disappointed to say the least, had no complaints in the past but this time considering we paid in excess of £2000 for our family visit it was far from what we had expected, also the park was advertised to close at 8pm so why at 7pm was everyone moved on from some areas, I appreciate that they were Germany for fireworks and night time show but don't then say it's 8pm close as we were separated from some of our family members who were waiting for us in fantasyland and then couldn't get back to them so had to leave the park and meet back at the hotel, we approached 2 very unhelpful cast members waving light up batons who didn't really care, worst visit by far seeing as the Halloween event is advertised from October 1st for a month there wasn't much Halloween things going on, in the past there has been massive pumpkins, hair and make up, huge displays so where were they all?, all n all we didn't get what we paid for!!

  • Stayed: October 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Disneyland Paris ®
Thank Jacqueline R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Disney's Newport Bay Club

Address: B.p. 113, 77777 Chessy, Marne-la-Vallee, France
Region: France > Ile-de-France > Seine-et-Marne > Marne-la-Vallee > Chessy
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Swimming Pool
Hotel Style:
Ranked #2 of 3 Hotels in Chessy
Price Range: €161 - €604 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Disney's Newport Bay Club 4*
Number of rooms: 1097
Official Description (provided by the hotel):
Entièrement rénové, cet hôtel 4 étoiles au style maritime vous immerge dans le cadre et l'atmosphère d'une station balnéaire luxueuse. Vous apprécierez le charme de cette demeure côtière des années 1900 nichée sur les bords du lac Disney. Profitant d'une romance toute maritime, cet hôtel se trouve à seulement 15 minutes à pied des parcs et encore moins avec la navette gratuite ... more   less 
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Also Known As:
Disney`s Newport Bay Club Hotel Marne-La-Vallee
Disney Newport Bay Club
Newport Bay Club Disney
Disneys Newport Bay Club
Newport Bay Hotel
Disney's Newport Bay Club Chessy, Europe

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