We stayed at this faulty towers for 3 nights and never had hot water to bath in.
We had 2 kids with us both under 13 months and couldn't shower them due to no water. I complained to the reception they did nothing, not even offer to change our rooms.
Secondly I put my child to bed in one of the rooms and whilst closing the door the handle came off in my hand. Lucky I put the handle back together and opened the door. I physically went downstairs to complain the reception twit just looked at me like he didn't understand. I told him to log this in his incident book so I can speak to the manager in the morning.
Next morning nobody called or came up to see me. When u rang downstairs I was told the manager was on holiday and couldn't be disturbed. 'what the hell' also I was told there is no assistant manager.
This is no 4 star hotel I recommend nobody to stay in this so called 4 star hotel.
On check out I was offered no compensation as they were not authorised to do so.
I also met that twit who calls himself the bar man. Rude unhelpful staff. He didn't have ice didn't have a straw and he was getting angry at me, mumbling under his breath. Felt like slapping him.
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- Also Known As:
- Relais Spa Val d`Europe Hotel Chessy
- Relais Spa Val D'Europe Chessy