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Reviewed 30 May 2018

This hotel has a fabulous contemporary design throughout and we really liked the "fusion" of bed/bath room. Our room had a full sea view which I strongly recommend. Some of the basic level rooms overlook a very dingy and dark courtyard so check before booking.

The rooftop pools are gorgeous but unfortunately we stayed late feb/early mar 2018 when a very bad storm raged for a couple of days so did not get a chance to enjoy this aspect.

We had booked half board and had dinner in the self service buffet restaurant on the first night. We chose to not repeat this experience as it was just not really our 'thing'. The Alambique a'la carte restaurant is very good with good service and we used our 'allowance' there or in the bar at lunchtime if we went out for the evening. There are a couple of nice restaurants in the nearby marina.

We found service a bit hit and miss - one day our room was not cleaned until after 15.00 and another day not at all. This was mentioned and the room was tidied up at turndown. Not very 5*.

The location is in my view best for guest who have visited Madeira before and are comfortable driving on the island. Calheta has little to offer so unless you are happy to spend all your time in the hotel or rely on shuttle service a hire car is a must. My advise is to get a hire car in the airport for the duration of your stay so you are independent. The main road is good and the journey from the airport approx 40 min. To Funchal about 30 min. The cost is not great when you offset against the price of transfers, shuttles and maybe a few taxis. We used the hotel's underground car park which has reasonable rates and are of course safer and more secure than to park on the roads.

The hotel does cater to the 'packaged tour' market so if you are expecting exclusivity you will be disappointed. Overall I think the hotel is trying to cater for all levels and that sometimes create conflict. All in all though this is extremely good and great value for money.

Room Tip: A room with sea view
  • Stayed: February 2018, travelled as a couple
    • Value
    • Rooms
    • Service
Thank AHAJT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SavoyResorts, Diretor-Geral at Savoy Saccharum, responded to this reviewResponded 31 May 2018

Dear Guest,
Thank you so much for writing a review regarding our Savoy Saccharum resort & Spa.
We were delighted with your comments regarding our style, location and views.
We are grateful for your feedback, we will also address the less positive points of your stay and work together with our team in order to rectify and further improve our service standards and facilities.
Our main goal is to provide an impeccable service, to achieve and exceed our guests’ expectations, thus helping you to create unforgettable memories of your stay on our beautiful Madeira Island! We are very proud of our services and extremely happy with your kind words.
We wish you the continuation of a wonderful your stay with us and we will be honoured to welcome you back in a near future for another "Savoy Saccharum experience"!
With our warmest regards and "Muito Obrigado",
Ricardo Nascimento
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 May 2018 via mobile

I would have gone for a higher star rating if it hadn’t been for the lack of openness about the risk of parking fines.

My partner and I had 8 days holiday here in mid May. The hotel is good but more 4 than 5 stars in my view.

The sea view room was well worth it and the room was very comfortable and well equipped. Housekeeping service was fantastic with sheets changed every couple of days.

Bear in mind that the shower is in an open glass booth with no door. We didn’t mind at all but some people might.

The hotel faces a road with some traffic - not a major issue except at weekends when there was a noisy car rally with zooped up car engines going for several hours each evening between 5-8 pm such that we couldn’t sit on the balcony because of noise and air pollution.

The main concern is that the parking at the hotel is insufficient and the charge is 7 Euro per day. Not right for a 5 star hotel to charge for parking, especially as it’s not a city or town centre hotel.

Many hire cars park on the road facing up the hill from the hotel and many each day get a 30 E fine/ticket from the local police as we did. There is no “no parking” sign.

We got caught once and so parked elsewhere. The hotel must know that this is a regular happening and should be making it absolutely clear that you can’t park on the road on check-in and in the hotel information.

The police are making a lot of money here and it’s not right that the hotel don’t alert guests. Reception took a “shrug shoulder” approach here.

The buffet restaurant food was pretty good for both breakfast and dinner with a good range of choices and some short order chef options. Sometimes we had to chase up to order coffee, tea and wine, but the restaurant staff were charming in the main.

If you want to eat in the à la carte restaurant they only offer a very small 13E allowance, which is pretty ungenerous if you have paid for half-board as we had.

The pools are good, especially the infinity pool.

I liked the hotel brutalist decor but bear in mind that it is quite dark in the lobby especially if you are partially sighted.







Stayed: May 2018, travelled as a couple
Thank Michael A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SavoyResorts, Diretor-Geral at Savoy Saccharum, responded to this reviewResponded 29 May 2018

Dear Guest,
Many thanks for your review following your recent stay at the Savoy Saccharum Resort & Spa.
We were very pleased to know that you had such a great holiday experience - nothing makes us happier than knowing we made such a positive impact on a guest staying with us.
We have taken good note of the less positive comments for future improvement, thank you for giving us your opinion.
Nevertheless we take this opportunity to inform that the staff always has the attention to inform about the parking in the street, however not having a do not park sign, when the guests park in the street, blocking a carriage way, it is by law, not acceptable and forbidden we believe in any country. We do apologise for this situation and we will be even more careful with the communication and information to our guests.
And off course, our staff is always available and informed to answer all the doubts our guests may have.
We all very much look forward to welcoming you again soon,
With warm regards and “Muito Obrigado”.
Ricardo Nascimento
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 May 2018

I would like to recommend to everone savoy saccharum hotel in Madeira,if you want to spend great time then choose that hotel. From the moment we approached the hotel and were greeted by the doorman we had fantastic service from everyone we encountered. We loved the room(super clean), the bed, toiletries, the reastaurant,pools!!We spend fatastic honeymoon and ower parents anniversary,we was ther with ower 3 years old doughter and we love it pool for kids and play room,everyone will feel so good there.
Great location too. Beautiful hotel, worth every penny.
Thank you!!

  • Stayed: May 2018, travelled with family
    • Rooms
    • Cleanliness
    • Service
1  Thank bonias23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SavoyResorts, Gestor de Relações Públicas at Savoy Saccharum, responded to this reviewResponded 27 May 2018

Dear Guest,
Thank you for writing a review regarding your recent stay at the Savoy Saccharum Hotel Resort & Spa.
We were thrilled to read that you had a quiet, relaxed and unique stay here with us and that you thoroughly enjoyed our high standards and beautiful surroundings.
We appreciate your kind comments and on behalf of the whole team, we thank you.
We look forward to having the pleasure of welcoming you back next year and on many more occasions.
With our warmest regards and "Muito Obrigado".
Ricardo Nascimento
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 May 2018

Nice large room with a nice veranda. The resort sits in the lap of a small mountain away from the hustle and bustle of any traffic. Super clean and quiet with practically all you need to relax. Gym facility, outdoor and indoor swimming pools, high-end spa facilities, complete with great massage therapy. A grand breakfast is included. We enjoyed the stay so much that we won't hesitate to go back specially at the introductory price we had from Azores SATA airlines.

Room Tip: Based on availability. But rooms are very similar in size and views.
  • Stayed: November 2017, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank Chris A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SavoyResorts, Gestor de Relações Públicas at Savoy Saccharum, responded to this reviewResponded 27 May 2018

Dear Guest,
We appreciate the words addressed to us on your review about the Savoy Saccharum Hotel Resort & Spa.
We strive on a daily basis to provide our guests with the best service, and are happy to hear that you enjoyed all the services and facilities.
Thank you for your comment about our breakfast, we will transmit the information to our tea.
It will be a pleasure to host and welcome you back at our hotel in a near future.
Kind regards and "Muito Obrigado"!
Ricardo Nascimento
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 May 2018 via mobile

Very helpful staff, quick checkin, amazing pool with incredible view of the ocean, is close to the beach,clean rooms you can’t ask for more. The area is perfect for couples and families and the airport transfer takes aprox 45. For airport transfer I recommend hoppa(google it, costs £67retun for a car which is cheap)and they professional.
I definitely recommend this hotel to

Stayed: May 2018, travelled as a couple
Thank Dume A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SavoyResorts, Gerente geral at Savoy Saccharum, responded to this reviewResponded 20 May 2018

Dear Guest,
We would like to thank you for taking the time to write a review about our hotel and to have chosen the Savoy Saccharum for your holiday in Madeira. Our main goal is to provide our guests with an impeccable service and help you create incredible memories of your stay with us. We appreciate every word and we are extremely happy to hear that you had an amazing stay and that our staff and facilities contributed in the best way to make your holiday even better. On behalf of the all staff members, a warm thank you and the best wishes. We hope to see you again in the near future for another "Saccharum experience".
Best regards and "Muito Obrigado".
Ricardo Nascimento
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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