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Reviewed 17 July 2018

We’ve just come home from an incredible two weeks, 26 June – 10 July at the Club Marine Palace. We travelled with our two sons (6 and 4) and there was so much to keep us all entertained.

Check in
On arrival you’re asked to take a seat in the beautiful lobby and the reception team come to you to go through the check in process. They also provide you with lovely cold towels to freshen up with on arrival which was a nice touch. And there are no all-inclusive wrist bands here, hurrah!

Food
Amazing choice and very high quality, we thoroughly enjoyed the food in all the restaurants. There was a special kiddies corner in the main restaurant which went down a treat with our two.

Our absolute favourite spot for eating was the Greek restaurant overlooking the sea. Perfect setting and you can eat breakfast and lunch there, and dinner once per week as part of your a la carte allowance. The dinner was very special, beautiful food and excellent service. It was our tenth wedding anniversary the night we ate there and they presented us with a lovely handwritten card and anniversary cake. Lovely touch!

We ate at the Asian restaurant as part of our a la carte allowance in our second week. Was a lovely experience, food was delicious and presented so beautifully.

The desserts across all restaurants deserve a special mention. The choice is unreal and the quality very, very good. Especially their rum truffles dipped in yoghurt!

Pools and waterpark
As previous reviews have mentioned, the pools felt a little on the cool side to start with but we quickly got used to it.

The waterpark is incredible. Felt too good to be true that such a facility was there for the hotel guests only. Was never too busy and you didn’t need to queue long, if at all, to go on the slides. Definitely one of the best features at the hotel. Why our TUI rep was trying to sell us a trip to a waterpark over an hour away I don’t know! The waterpark here has so much to choose from for little and big kids.

Staff
The staff here are lovely and so friendly. They work tirelessly and really seemed to take pride in what they did.

Location
Only a few minutes’ walk away from the hotel is the gorgeous little village of Panormos. Typical pretty Greek streets, shops and alleyways. And some lovely tavernas overlooking the port. Definitely worth a visit.

Trips
We booked a trip on the Santa Maria pirate boat in the shop directly opposite the hotel. Was a short and sweet two hour trip where the kids to explore the pirate boat and there’s one stop for swimming. Much cheaper than booking through TUI.

Beach
Gorgeous blue flag beach right on the hotel. Plenty of beds and a handy little beach bar down there too.

Entertainment
Loads going on for all ages, but never any pressure from the entertainment team to take part.

Kids disco went down a treat with our two, runs 8.30-9.15pm every night, followed by an adult show at 9.30pm. We saw some great acts while we were there including an impressive Operatic trio who performed in the BBQ area next to the beach. There were fire display shows, Salsa nights, and one evening there was a paper lantern display at the BBQ area where families were helped to light and launch them. Was spectacular to watch.

Spa
Both my husband and I enjoyed a superb one hour relaxation massage. Cost 70 Euro each which we thought was reasonable.

Rooms
We were in room 720, very close to the Tropical Pool and Greek restaurant. We requested a ground floor room and we got this no problem. There are reviews on here about rooms being dated but ours had recently been refurbished and we had lovely, white rattan furniture. Room was big and bright, even the wardrobes lit up when you opened them. And there was a little step in the bathrooms for the kids to reach the sink, nice little touch.

I’d finish off by saying this place offers the perfect all-inclusive family experience some lovely luxurious touches added on for the adults. We wouldn’t hesitate in recommending this place. We made amazing family memories here and would love to return one day, and also try other hotels in the Grecotel range.

Stayed: June 2018
14  Thank Honeymooning08
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Club_Marine_Palace, GRECOTEL Club Marine Palace & Suites management team at Grecotel Club Marine Palace, responded to this reviewResponded 23 July 2018
Google Translation

Cher membre de TripAdvisor, Lesboubounes


Nous vous remercions très sincèrement d’avoir pris le temps de partager vos impressions sur votre récent séjour au Grecotel Club Marine Palace & Suites et pour vos mots chaleureux concernant votre sejour avec nous.

Comme le Club Marine Palace & Suites est un hôtel familial qui donne une grande priorité à ses "petits" clients et leurs parents, nous sommes heureux que vous ayez apprécié toutes les options culinaires offertes dans notre hôtel et que vous ayez apprécié l'idée d'avoir un mixeur au restaurant principal.

Cependant, en ce qui concerne votre chambre,il etait dommage que vous n'étiez pas venu en discuter avec nous a la reception ou avec le department de Guest Service de l'hotel car nous aurions pu vous trouver une solution qui pourrait vous convenir mieux.

Nous vous remercions encore une fois pour vos commentaires sincères et espérons d' d' avoir l'occasion de vous accueillir à nouveau à la future.

Cordialement,

GRECOTEL Club Marine Palace & Suites management team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 July 2018

We stayed at Grecotel Club Marine Palace for a week in June 2018 with my wife and 2 children (aged 8 and 12). We chose this hotel based on the good reviews and we were not disappointed.

Our stay didn’t get off to a great start however. I was aware we would be arriving at the hotel in the early hours of the morning (1:30 am) so I had emailed the hotel management prior to departure to ask if there would be snacks available on arrival. I was told snacks would be provided for us; this wasn’t the case, so we went to bed hungry on our first night. We have previously been offered snacks and a glass of wine on arrival at other hotels early in the morning.

Our room was very spacious (two floors), very clean and modern. Our balcony was wide but very narrow but we had a nice view of the sea. A TV is provided in the room but there were no English speaking channels, we weren’t bothered by this, we didn’t go on holiday to watch TV. A safe is provide din the room but no tea/coffee making facilities which we would have liked to use in the mornings.

The no shorts rule for men for the evening meal in the restaurant was not enforced during our stay. I didn’t see any man wearing shorts being turned away. The food was superb, with lots of choice every night. When you sit at your table you are asked if you would like a bottle of wine (red, white or rose) which was a really nice touch. The service in the main restaurant was very friendly.

We were only allowed to book one al la carte restaurant during our 7 day stay, we chose the Asian restaurant. The meal we had here was the only meal we didn’t enjoy whilst at the hotel. That’s probably more our fault because we were hoping for a nice curry, naan breads etc. However they serve authentic Asian food which wasn’t to our taste so we popped into the main restaurant afterwards.

Be aware, if you want a drink in the main bar you should take a seat and wait for table service, they don’t like you going up to the bar. Be prepared to wait, and wait some more, the service is very slow. We resorted to going to the bar to order two drinks at once despite being made to feel we should wait in our seat. I wouldn’t mind staying seated, table service would be lovely, but having to wait 15 minutes to be served a drink is not acceptable. They really need extra bar staff.

We also booked the BBQ near the beach which was really nice. We were given raw chicken and pork to cook ourselves on the BBQ. We also had pre-cooked jacket potatoes to reheat on the BBQ, and a very big ‘bowl’ of Greek salad. Book the BBQ early because there is only room for 2 bookings per night!

We did sometimes struggle to find available sun loungers. We personally witnessed loungers with towels on but no occupants for several hours. Hotel staff do need to enforce the no reserving rule more strictly.

I do have one complaint. Some of the music they play at the waterpark has very explicit lyrics, definitely not suitable for young children. Most guests are German or Russian, so their children are probably not aware of the swear words, but for English speaking children the songs are very inappropriate. Hotel management, you need to address this urgently because it is completely unacceptable.

Overall we really enjoyed our stay, but there are a couple of things that hotel management need to address.

  • Stayed: June 2018, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
8  Thank Shion J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Club_Marine_Palace, GRECOTEL Club Marine Palace & Suites Management Team at Grecotel Club Marine Palace, responded to this reviewResponded 3 weeks ago

Dear Trip Advisor member Shion J


We would like to thank you so much for visiting our hotel, Grecotel Club Marine Palace & Suites, and for sharing your experience here, on Trip Advisor.

We are extremely happy to receive your positive comments about the general services we provide, from the room facilities, to the gastronomic experiences offeref in our premises and especially that you have appreciated the uniqueness of our Barbeque by the Sea as well as our Asian Restaurant BambooNero.

Concerning your comments about the sunbeds, as it noted in every umbrella in all our 5 pools and our beach, it is the hotel’s policy to not let people reserve sunbeds and then leave for the rest of the day, especially in high season, so we can fully satisfy all of our guests. Nevertheless, there is always a member of our staff available to help you find a free sunbed or even place an extra sunbed whenever need it, so it will always be proportionate to the number of guests we have.

As you correctly mentioned, our dress code policy is no longer strictly applied due to the fact that because of the heat, our guest do not find it pleasant wearing long trousers. However we always require during dinner, a "smart casual" dress code so it can keep up with the general policy of GRECOTEL.

In the end, we would like to apologise for the music at the Aqua Park, but we have experienced a problem with our USB music player system and we had to play with CDs. As Club Marine Palace & Suites is a family hotel with young or old kids of all nationalities, we trully to be as kids-friendly a we can.

Once again, thank you for the time and effort you spend writing this review and we look forward to welcoming you again in our resort.


Kind Regards

GRECOTEL Club Marine Palace & Suites Management Team

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Reviewed 9 July 2018 via mobile

overall a good family holiday, food nice, aqua park brill for u and the kids, very clean, towels and beds changed every day.
but there is a few buts,
rooms are dated
wifi speed is around 1mb at its best,
upstairs bar u cant ask for your own drink u get told to be seated then takes 40 mins to be served.
hired a car from the hotel yes its all in black and white no hidden chargers but the cars on the photos are not the cars u get they are 5 years old at the prices told, then when u want a new car its 20 euro extra minimum,we even asked the office they said 60e a day but was still charged 80e by the hotel.
best place to go in crete i would say is rethymnon.
people still saving sun loungers at the pool and the water park which is not fair and selfish.
The hotel is kitted out mainly for the germans there are also a lot of Russians here which are rude and think its all just for them!
transfer is around 1h 30min
There is a football room which was good for the world cup.
ITS COMING HOME!!
would i go back? Yes we would.

Stayed: July 2018, travelled with family
1  Thank Keenz_02
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Club_Marine_Palace, GRECOTEL Club Marine Palace & Suites management team at Grecotel Club Marine Palace, responded to this reviewResponded 17 July 2018

Dear guest Keenz_02,

First of all we would like to thank you for choosing GRECOTEL Club Marine Palace & Suites for your recent holidays.
We also thank you for your comments here on Trip Advisor and for your time to share your opinion with the rest of the viewers.
Your positive input is very rewarding for our team and that gives us strength to try even harder in the future!

However ,we feel obliged to inform you that our hotel had been updated and refurbished this year and regarding the points mentioned in your review that need improving, they have been duly noted, with the very best intentions and we thank you for giving us the incentive to improve and enhance our products and services.

Concerning your comments about the prices of the car rental company, please let us inform you that this is an independent partnered company located to our premises. Your comments have been transferred to everyone concerned, though.

Grecotel is proud for welcoming visitors from all over the world, offering the Cretan Hospitality it is proud of and striving to satisfy all of its guests' request, regardless their nationality, from arrival til departure and long after that.

We are happy that you enjoyed with us the World Cup 2018 and we certainly are looking forward to welcome you soon in one of your future holidays.

WIth our Kind Regards

GRECOTEL Club Marine Palace & Suites management team

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Reviewed 6 July 2018

lovely hotel, good food and drinks good pools and lovely staff.good waterpark exclusive for hotel.all pools very cold.nice little private beach.kids club more for international children and entertainment very poor. could always get a sunbed somewhere.nothing else around.free safe and air con rooms could maybe do with an up-date. ps a greek bungalow is an an apartment

  • Stayed: May 2018, travelled with family
    • Location
    • Sleep Quality
    • Service
2  Thank nickoNewcastle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Club_Marine_Palace, GRECOTEL Club Marine Palace & Suites management team at Grecotel Club Marine Palace, responded to this reviewResponded 12 July 2018

Dear Member nickoNewcastle

Thank you for choosing Grecotel Club Marine Palace & Suites for your recent holidays.
We certainly do our utmost to make your holiday an unforgettable experience, so we are very pleased to read that you were satisfied with the hotel in general. We also thank you for your comments here in Trip Advisor and for your time to share your opinion with the rest of the viewers.

We would also like to thank you for your constructive comments raised in your review. They have been duly noted with the very best intensions and we thank you for giving us the incentive to improve and enhance our products and services.

We would like to thank you once more and we hope to have the chance to welcome you again in our hotel during one of your next holidays.

With our Best Regards

GRECOTEL Club Marine Palace & Suites management team

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Reviewed 5 July 2018 via mobile

Transfer from Chania airport took 2.5 hrs due the number of drop offs on arrival. This was one of very few negatives of our holiday and of course, not the hotels fault.

Hotel is fantastic. Pools are beautiful but freezing - this was quite nice though as you can cool off. Weather was boiling hot.

Beach, although small was lovely.

Rooms were great, always spotless as were the hotel and grounds.

Staff always helpful and pleasant.

You do have to get up early to get a sunbed. We witnessed a few arguements between guests when one had taken another's sunbed. Hotel management have now put signs on every umbrella advising that if sunbed is not occupied, towels will be removed!

Food was fantastic. Lots of choice and always fresh. There was always something for everyone.

Entertainment was good for younger children, not so good for teenagers and adults.

Limited entertainment for older children, games room really needs updating and broken items fixed.

Long trouser rule was not enforced in restaurant for evening meal but men must be wearing smart shorts. Saw a few turned away for wearing sport shorts.

Overall had a fantastic time and would return.

Stayed: July 2018, travelled with family
4  Thank jodavies77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Club_Marine_Palace, GRECOTEL Club Marine Palace & Suites management team at Grecotel Club Marine Palace, responded to this reviewResponded 20 July 2018

Dear Trip Advisor member jodavies77

We sincerely thank you for choosing our hotel, the GRECOTEL Club Marine Palace & Suites for your holidays, and for deciding to share your experience with other visitors.

We are very pleased to know your high expectations were exceeded in numerous aspects, from the quality of our culinary choices that are mostly made with local and pure products to the diversity in our pools and our "Blue Flag" awarded beach.

Regarding this matter, it is very nice of you to highlight our non-reservation policy for the beach chairs, as even in the period of high season; we always try to convenient and satisfy all visitors’ needs.

We understand that in a hot island, a lot of our guests do not have long trousers. That is why we permitted the "smart-casual" wear during the evening meal, so our guests will be more comfortable and appropriate .

Club Marine Palace & Suites is a Family oriented hotel, that it's first priority is the happiness of its little guests. However, we have a different program for our GrecoTeens and special events and parties for everyone, both kids and their parents.

We would like to thank you, also, for highlighting the aspects that need our further attention and your comments concerning the game room and the entertainment program for the older kids have been passed to the relevant departments.

It is always a great pleasure to meet satisfied visitors, so we would like to thank you once again for expressing your appreciation and we hope that we will accommodate you once more at Club Marine Palace & Suites in the near future.

Kind regards

GRECOTEL Club Marine Palace & Suites management team

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