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All reviews creta marine animation team main pool sea view thalassa restaurant main restaurant salt water sister hotel pool bar aqua gym half board great holiday per day quiet pool fishing village room safe evening entertainment
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Reviewed 30 September 2018 via mobile

Me and my boyfriend stayed here for my birthday and loved every second of it . The staff really went out of their way to give me the most amazing birthday stay! . We wish we stayed even longer . The food was incredible every night and we both put on 6 kg in one week!! . The hotel was so beautiful and clean ! We enjoyed the water sports the pool the entertainment staff . Couldn’t of asked for anything more ! Would recommend to anybody! Beautiful room with beautiful view perfect for couples

Stayed: September 2018, travelled as a couple
1  Thank charloz2018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IberostarHoteles, Quality Manager at Iberostar Creta Marine, responded to this reviewResponded 3 October 2018

Dear guest,

We would like first of all to thank you for your most appreciative review. Our aim is to create a particularly pleasant atmosphere for our guests with our numerous services in our beautifully designed hotel so your words confirming our success are very important to us.

It is nice to know that you hold us in fond memories and we hope that you visit us again soon.

Best Regards,

Quality Manager
Iberostar Creta Marine

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 September 2018

We have just returned from a fantastic week in this hotel. The location was just what we wanted, we like it to be quieter. The rooms were always clean and we were left towels and flowers on our bed everyday. The restaurant teams were friendly and helpful nothing seemed to much trouble for them, the same with the bar staff. Loved the animation team, friendly guys and girls. always stopping to have a chat. The evening entertainment was brilliant, they all worked so hard. The comedy night had my jaws aching from laughing. The gardens are so well kept and loved the area where the plants had labels so you knew what they were. We were lucky to have a room with amazing sea view. We had a trip on the road train which leaves just outside the hotel, lovely to see the little fishing village and do some shopping. We also took a trip into Rethmyno , taxi in and bus back, just be aware that the bus doesn't stop outside the hotel , but a little way up the main road and you have to go underneath the road using the tunnel. It is a little walk back , seems like miles when you have been walking all day, but doable. We booked an excursion with TUI to Knossos, this was well worth the money, the guide Joanna was so knowledgeable about all the history. We too had the French soldiers staying and they were no trouble at all, very friendly and kept themselves to themselves. All in all a very very pleasant stay and i would love to go back again.

  • Stayed: September 2018, travelled with friends
    • Value
    • Cleanliness
    • Service
Thank salsaliza
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IberostarHoteles, Quality Manager at Iberostar Creta Marine, responded to this reviewResponded 3 October 2018

Dear guest,

We are very pleased to read that you had such a pleasant time in our hospitality. The fact that we were able to offer you a great holiday experience is extremely pleasing and we work hard every day to achieve this. We try to think about everything to provide our guests with a perfect holiday.

Again we thank you for sharing this wonderful review of our hotel and we hope that we will be able to serve you again in the future and wish you all the best.

Kind Regards,

Quality Manager
Iberostar Creta Marine

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Reviewed 30 September 2018 via mobile

We’ve just returned from a two week stay at iberostar Creta Marine and wanted to give a review.

Firstly we’d like to thank all the staff at the hotel, most of the staff were friendly and accommodating, big thanks to the team in the restaurant were excellent and worked very hard to serve you well.

The hotel is set in some beautiful ground, gardens are well maintained, our room was a suite, it was a good size room with a nice view. We had two issues with our room, first was housekeeping..... the standard was really poor, quick change of towels and make bed was really all that happened. The floor etc was never cleaned. The second issue was the size of the tv, it was tiny..... we had several bad days weather and really would have appreciated a tv that was a decent size.

The hotel is located in quite a remote area, we didn’t appreciate this when we booked, there are a few options to visit some local areas but these are small villages, not the sort of place you could enjoy a night out. To be honest the remote location is one of the reasons we wouldn’t return.

The hotel is largely occupied by European customers, mostly German and French, the guest were great and didn’t mind that we were english, all were very polite, however...... the entertainment and food is largely geared towards this customer. So expect to be eating some interesting dishes, some of which were okay, some were quite horrendous. Don’t get me wrong we never went hungry as there was a lot of choice, but the wide choice was wide if you’re French or German.

Whilst entertainment was active, it was full of activities that really didn’t interest us, this was made worse by the age group of most of guests. We’re in our mid 40’s with average fitness levels, most of the guests were late 60’s. So the entertainment catered for the audience, this made our days very long and boring, pool side activities was slow.

Evening entertainment was even worse, this is easily the worst entertainment I’ve seen at an all inclusive, most evenings would see an artist turn up and do an 90 mins of music, the music was very old and slow, artists could rarely sing. This was further hampered by the awful service in the bar, these guys are really slow and quality of drinks were poor.

The entertainment crew sometimes did an evening show, these were okay but were hampered by the room they had to work in, the room was a separate room with no bar and with chairs in a row, no tables, nor warm feeling, just a row of chairs pointed in the same direction.

One last point, I’ve noted some reviews about the French Foreign Legion having soldiers at the hotel, we also encountered this. There was around 12 guys at the hotel for 3/4 days, there behaviour and manners were perfect.....really no problem at all.

Hope this review helps.

Thanks.

Best Regards,

Lewis Neilson.
Sales Director.
IMI Truflo Marine

Stayed: September 2018, travelled as a couple
Thank Lewyandkarina
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IberostarHoteles, Quality Manager at Iberostar Creta Marine, responded to this reviewResponded 1 October 2018

Dear Lewis,

We would like to take this opportunity to thank you for choosing our hotel for your holiday. Cleanliness is one of the pillars of our company, therefore, we will take note of your observations and relay them to our team, we do ask our guests that if they find a discrepancy in our habitually, perfect service that they advise us and our team will rectify it immediately. Also, we are grateful to you for the improvement possibilities that your comments regarding our entertainment programme provide us with and we apologise for any inconvenience caused.


Regarding our location, we are sorry that it was not completely to your personal liking, on a future occasion please do not hesitate to contact our dedicated call-centre where they will gladly assist you on reserving a bespoke holiday that fully satisfies your needs and desires.

Lewis, we are delighted to read that you were so happy with our well-kept grounds, beautiful views, and of course, our kind and helpful team we hope to see you again in the future at one of our establishments.

Best regards,

Quality Manager
Iberostar Creta Marine

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 September 2018

Room Tip: we had the disabled rooms but anything with a sea view would be lovely
  • Stayed: August 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Jet2holidays
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
IberostarHoteles, Quality Manager at Iberostar Creta Marine, responded to this reviewResponded 28 September 2018

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Reviewed 25 September 2018

I was impressed by the stunning view, beautiful garden, the variety of offered food and friendly staff,
However, there are things need to be a little bit improved.
Some of the room furniture looked old and worn. And secondly, there should be a designed smoking area on the beaches as we had a bad experience with smokers around.

Stayed: September 2018
Thank Danailka
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IberostarHoteles, Quality Manager at Iberostar Creta Marine, responded to this reviewResponded 26 September 2018

Dear Danailka,

We would like to thank you for choosing Iberostar for your holiday.

Your friendly comment is an incentive for us to continue to the best of our ability so that all our guests feel as comfortable as you were in our hospitality. The fact that you could have a wonderful time in our hotel is an excellent confirmation of our efforts.

Also, we would like to thank you for your helpful feedback and will gladly forward it accordingly on your behalf. We attach great importance to every detail available to us in order to ensure that our guests always have a very pleasant stay in our hotels.

Thank you once again for sharing your review and we hope you continue to include us in your future holiday arrangements.

Best Regards,

Quality Manager
Iberostar Creta Marine

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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