This was my first time visiting Crete and I don't have a single fault.
Our room was clean and basic we had an amazing view of the sea,we had our room cleaned everyday and the maids were lovely,if we asked for an extra pillow or clean towels,we would get them within 2 minutes.
Walking out of the hotel you had to take 5 steps to the beach that was beautiful!! The pool was large and there was 5 to choose from,I couldn't find a fault with any of them. We had to ask for a map of the pools at reception but it wasn't a big deal.
The food wasn't fantastic but the Russian and polish people seemed to be enjoying it,it just wasn't our cup of tea.
The square which was a 5 minute walk away was brill,there was plenty of restaurants and bars which were cheap and so relaxing,there was also an English bar run by husband and wife who are lovely,and the food was gorgeous.
We are already looking to return in September,the bad reviews are from people who are expecting more for the money than they payed,everybody we met out there was having an amazing holiday and they couldn't fault the place either.More