We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Lowest prices for your stay
Expedia.com
Hotels.com
ZenHotels.com
US$312
View deal
Travelocity
Booking.com
RitzCarlton.com
View all 19 deals
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
Payments made by partners impact the order of prices displayed. Room types may vary.
Payments made by partners impact the order of prices displayed. Room types may vary.
Reviews (1,786)
Filter reviews
1,786 results
Traveller rating
1,306
294
117
46
23
Traveller type
Time of year
LanguageAll languages
More languages
Traveller rating
1,306
294
117
46
23
Show reviews that mention
All reviews ritz carlton beautiful resort six senses kids club executive suite lisbon airport lungo monastery sintra spa wedding portugal concierge conference euros uber midori
Selected filters
Filter
Updating list...
14 - 19 of 1,786 reviews
Reviewed 18 July 2021 via mobile

Had a really nice, relaxing stay at the Penha Lunga.

Firstly the food was exceptional. We’d been puzzling about which restaurants to eat in and in the end plumped for the Japanese buffet on the Saturday night at Spices and then Arola on the last night. I can honestly say that the buffet at Spices was one of the best I’ve ever had. The sushi and robatas were insanely good. Arola the next night was good, perhaps not quite as amazing but still very good.

Facilities are numerous though the outdoor pool wasn’t great for kids. It was freezing, empty of people and seemed more like a - let’s sunbathe and pose round the pool - kind of pool than somewhere fun. The kids had to make do with the indoor pool which was better but not great. Crazy golf and playground were good touches but the playground needs some maintenance as quite a few of the things don’t work eg. the zipwire.

Location is perfect - near Sintra and Cascais. Feels quiet and rural but not far from lots of culture.

Rooms were pretty good and were nice value. The suite was big and very comfortable. Nothing extraordinary but very suitable for a family.

Overall we really loved our stay. The staff were uniformly friendly and helpful and the restaurants are immense. A few tweaks to be a Must Return destination with the kids but we had a lot of fun nonetheless.

Date of stay: May 2021
Trip type: Travelled with family
1  Thank libero7
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 18 July 2021 via mobile

Had a great stay at the Penha Longa. The grounds are breathtaking and the staff are great. Recommend going for a hike while you are there. Breakfast service is top notch (shout out to the great Nuno who was a star). We will definitely return soon. We felt the treatment as Bonvoy Titanium members was truly magnificent.

Date of stay: July 2020
Trip type: Travelled as a couple
1  Thank DamonA151
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 2 July 2021 via mobile

Amazing time! Staff were excellent throughout, amazing amenities, superb gym. All round a very good hotel. Lots of stuff to do (monastery tour, golf etc) and staff always on hand to help. Special shout out to Beatriz who was excellent! Will definitely be back

Date of stay: June 2021
Trip type: Travelled as a couple
Thank 136nikhilm
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 21 June 2021

We visited this beautiful hotel in early June as soon as Portugal had turned 'green' in the UK traffic light system. The hotel went above and beyond to make our stay as seemless as possible in these difficult times. The staff were attentive and friendly and the property felt covid safe and clean. Even testing for our return was UK was offered in the hotel which made things even more easy. Luis welcomed us with superb professionalism and we were offered a welcome drink during check in. Poolside workers ? Garcia (last name) and Margarida were super friendly and efficient and despite the hotel only been open fully again for a few weeks things ran as smoothly as they could in challenging times. We spent time chatting with General Manager, Oliver, who was charming and professional and made us feel especially welcome back at this lovely spot which we hope to visit again soon. The hotel is in a quiet setting, but there are plenty of things to see and do in the surrounding areas, so for either a relaxing pool break or a base to explore we couldn't recommend it highly enough.

Date of stay: June 2021
Thank suzyb07
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 18 June 2021

Anybody from the UK who managed to get to Portugal recently, between the original green list announcement and the unexpected move to the amber list should count themselves lucky. We reminded ourselves of this when we became frustrated once or twice at the start of our Penha Longa stay. However, by the middle of our week, this large resort was clearly functioning back at the very top of its game, despite often frustratingly arbitrary Covid rules. This was mainly down to its large team of professional and genial staff. Sincere thanks to them all.

As noted elsewhere, the location is wonderful, in the national park, close to both Sintra and Cascais and the dramatic Atlantic coastline and also well placed for Lisbon itself and indeed, the airport. It is a big development, adjacent to beautiful historic buildings and is home to a couple of world-class golf courses which make for stunning surroundings. It is, however, also very close to the motor circuit of Estoril, which can be clearly heard when racing is taking place. Rather more candour about this proximity (and noise) on the website might be appreciated?

My heart sank when one helpful receptionist urged me to log my Bonvoy points, as I feared Penha Longa might turn out to be yet another Marriott behemoth, one which functioned fairly well but without any soul. Thankfully, from the moment we checked in, the courtesy, expertise and warmth of the staff proved me wrong.

Our low on the scale, forest-view, room was more than adequate, with a cleverly designed bathroom suite. Bed linen and towels were, as usual for Ritz Carlton, excellent. House keeping could simply not be faulted which is not always the case in a hotel of this size. Also as noted, the spa, run by Sara Pardelhas, was a haven, with a comprehensive menu of excellent and decent value for money treatments.

Normal systems were clearly under pressure as low Covid occupancy rates rose alarmingly with the start of the UK half term break. Junior staff, in the overflow breakfast restaurant, were eager but not necessarily totally competent. Many were also inclined to agree & nod sagely in response to requests in English, only for nothing at all to happen! There is no shame in referring any misunderstood requests to colleagues with seniority (or with better English) and it is certainly preferable to allowing any more intemperate guests to stew over empty coffee cups with unpleasant repercussions (which might otherwise be easily avoided).

Similarly, a paucity of sun loungers around the dramatic (if pretty bracing!) infinity pool led to some grumpy exchanges earlier in the week. More than once, we were utterly taken aback to see how shabbily a few of our fellow Brits treated the hotel staff. Shocking behaviour, inexcusable and simply unnecessary. Again, a very professional approach soon resolved any issues, all dealt with calmly & courteously by the quietly steely yet always smiling Mariana (Mereiles).

Food here is generally excellent. The breakfast buffet (served) was varied and delicious, with plenty of fruit and a good hot offering to offset the delicious Portuguese ‘bolos’ or pastries. Penha Longa is known for its Michelin starred venues but these were, sadly, not open. We had a couple of delicious dinners in the Mercatto Italian venue, where Vanessa Nogueira looked after our large table, including several hungry children, admirably and with charm. João Moura and Diogo Santiago were also professional and very friendly. Next door, at Spices, we personally found the pan-Asian menu a little predictable, if well executed.

The lunch menu at Aqua by the pool could probably be a little more varied and this was the kitchen which disappointed us the most, although the service by the pool was always cheerful and chatty. Especial thanks to João Garcia for looking after us so well. Elsewhere in F&B, Rita Chaves and Patricia Lima made sure that we always had a well placed, obligatorily socially distanced table. Covid rules are clearly affecting restaurant capacity & reservation times and the hotel’s honesty about how they were learning to cope with these strictures was most welcome.

Nothing at all was too much trouble for the charming front of house team, led by Gemma Llinares. A very welcome element was the arrangement of pre-departure Covid tests in the hotel itself. Much appreciated. Ricardo Reis zipped us up to the Valtenis site, in a very swanky car, in time for our daughter’s tennis lessons with top coach, Diogo Jesus. Thanks also, for their time, patience and insights to Tomás Jardim, André Monteiro and Aina Roman. A final, heartfelt thank you to Tatiana in the vestigial kids’ club, who kept an eye out for our young daughter most days, allowing us much needed time to relax after more than a year of lockdown. We would love to return to Penha Longa, when life for us all is a little more normal!

Date of stay: June 2021
    • Value
    • Rooms
    • Service
1  Thank TCK83HK
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
View more reviews