We returned after a year just to appreciate how good is the hospitality , the service and the athmosphere with Eber family .
Service is excellent and the new spa amazing ; dinner is at top level and service .
We stayed 3 nights here for a ski trip . Hotel easy to find . Super accommodating. Staff were nice . Room was clean .Views are amazing , service top notch . The food was including in our room ( breakfast and dinner ) Choices for dinner each night were a different menu which was great . Had the same table each night . Drinks made with the utmost care . Visited the spa . They were super nice . Helped me choose some treatments and fit me right in the schedule . I don't have anything bad to say , I would return again .
Very attentive service by all staff.
Breakfasts have short order chef - some were better than others
Dinner there was too many courses and too much choice, so you have to be selective
The pool and sauna areas are very well laid out, and were welcome at the end of the days skiing
This hotel is set in one of the most stunning places in the world! If you haven't been to the Dolomites in Italy, then you need to. And this hotel is lovely. The lobby, the spa, and the dining room and lounges are very tastefully done in neutral colors that evoke calm, cleanliness, and sophistication. And the customer service is very good--making it obvious that this is a family-run establishment. For all the above, I give this place 5 stars. But what wasn't quit there yet were the rooms and the spa technicians. Our room was spacious and had a beautiful, breath-taking view, and the bathroom was modern and up-to-date, but it was small; especially the shower (one of those IKEA-like inset plastic showers). The room was Northern Italy in character, and quaint, but the carpet dated it badly and there was no thermostat in the room to control the temperature (I was told to call the desk when I needed it adjusted--that's ridiculous and not practical). All in all the room was comfortable, but not 4 star and not worth the price tag. The spa technicians were the most disappointing: while having a massage, another technician came into the room to get a lamp, and banged all around for a good 5 minutes before leaving--there goes the peace and serenity. On another occasion, my manicure was done on the massage table, no common language for conversation or instruction, and a manicure that was clearly done by someone not trained as a manicurist (worst ever for me). I mentioned this to the front desk (owner?) right away, and she was very apologetic, and appeared concerned, but made no compensation.
We traveled with another couple, and all had the 1/2 board (breakfast and dinner), and thought the food was beautifully displayed, the lighting in the dining room and the setting lovely, the service very good, and the food good (but not rave-able).
If this hotel were to update the guest room floors and thermostats, hire professional spa technicians (because the spa itself is one of the best I've been to--I've been to many), and make the food a bit more custom-ordered, it would truly be a European 5 star experience.
Great value for money hotel, amazing staff at the reception always looking for ways to meet our needs. Great restaurant, great breakfast. Spa area amazing, with direct access to the outside cold after the sauna. Everybody working in the hotel was always smiling and trying to provide the very best possible service for our short stay. Ideally located very close to the ski pistes, offers transport but it is only 2 min walking distance. Great views. Big downside was very poor internet surfing speed
There is something very special about very good family-run hotels - and this is one of the best.
Ten of us had a wonderful week, including a birthday and the hotel owners and staff could not have been kinder. Superb location, lovely rooms, beatiful pool and wellness centre, excellent food and a well priced extensive wine list - we are going back!
