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“5 star claim exaggerated !”

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Vivanta by Taj - Fort Aguada, Goa
Ranked #1 of 5 Hotels in Sinquerim
Certificate of Excellence
London, United Kingdom
Level Contributor
81 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
“5 star claim exaggerated !”
Reviewed 19 February 2012

This hotel is in a lovely location with well maintained grounds and an impressive reception area, but those are the only things to warrant the 5* rating. We had a garden room, and although clean the furniture was pretty shabby. The staff had done their best to make the bathroom appear as attractive as possible but in reality it desperately cried out for refurbishment. The bath was worn out with age and the tiles and grouting were quite disgusting, as was the toilet bowl. The silicone seal around the bath could have been done by a 5 year old playing with modelling clay.

The buffet breakfast was very good but again sadly the tables on the terrace had seen better days. The white paint was worn, chipped and very grubby. There is an extensive menu, and the food is very good, but then becomes ridiculously expensive after all the extra service charges, taxes etc are added on. The pricing structure of the hotel discourages eating on site as better value can be had by getting one of the taxis outside the main gate to anyone of the multitude of restaurants and bars.

Checking in was very stressful. Especially after travelling for 16 hours. Not only were our details wrong, we had to change rooms TWICE over 2 days before getting the accommodation we had booked. Checking out was exactly the same, our names and account details were wrong!!

We didn't get the alarm call we had booked and this could have had dire consequences in relation to missing our flight.

The only saving grace for this hotel are the wonderful restaurant and housekeeping staff who are so weloming and always eager to please. The hotel is very well protected and regularly patrolled by security guards, who again are so courteous and polite.

If I stayed at this hotel again it would only be because of the lovely staff that would bring me back, together with an assurance that the rooms had been refurbished to the claimed 5* standard.

  • Stayed January 2012, travelled with family
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Thank pogson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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English first
Level Contributor
25 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 19 February 2012

We stayed at this hotel for 3 nights in February 2012 and thoroughly enjoyed our stay. We arrived early in the morning after a long international flight and really appreciated that the hotel offered us a complimentary ‘resting room’ until our room was ready at the regular check-in time.

We chose this hotel because we wanted to relax and get over our jetlag, but at the same time have easy access to sights in Goa – and it was perfect for that. The lounge chairs and hammocks on the lawn were great for reading a book/napping. Every now and then hotel staff would circulate to offer complimentary fruits. The pool was a pleasant temperature. As others have noted, there is not really a beach at this hotel but we didn’t miss it. The hotel organized a car one day for sightseeing.

The rooms were very comfortable and clean, and staff were very attentive and well trained. We had one minor problem one morning that the electronic door lock to the garden was not working and when we mentioned it at reception, they sent someone to fix it immediately.

Prices are quite a bit higher than outside – but you’re paying for the service and comfort.

Room Tip: Garden access rooms are quiet and convenient to the pool and restaurant
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Stayed February 2012, travelled as a couple
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Thank MandJ-CH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mumbai (Bombay), India
Level Contributor
62 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 85 helpful votes
Reviewed 13 February 2012

At the outset, let me say, I have been always been in awe of the 'Taj Group' given that they are known to be India's best, when it comes to 'Service attitude'. I haven't been fortunate to visit their properties but had the good fortune of visiting the 'Taj Exotica' in Goa, about 6 years ago.
Taj-Fort Aguada, is definitely great it terms of its location and continues to be the pride of Goa, in terms of its sheer name. To start with, i had quoted arrival time on my request done via Agoda.com as 1400 hours, however travel plans changed and i called up the hotel about 1030 hours mentioning an early arrival (around 1300 hours), and agreed to wait a little until the scheduled arrival time at 1400 hours.
We arrived at around 1330 hours, but we were informed that the rooms were being tidied up, so we went in for lunch at Morisco's, while they would get back to us. Finally the front desk staff member did come up to the restuarant to hand us the keys, 45 minutes later than the requested check in time (1445 hours). I expected better from the Taj, considering the request was made as early as Dec 2011. Apologies don't work when it comes to honoring time for a brand like Taj, which i personally dislike, as worldwide, we are considered a country which does not honour time. I expect a brand like Taj, do overshadow such claims.

The room type was a Superior Charm room, with Sea View and with sit out. No sign of any sit-out in Room 226, which we were staying in. We were arriving from the Konkan by road (an almost 2 1/2 hour drive) and just wanted to rest, so we just made no noise of it.Frequent power trips, more to do with the state than the Hotel itself.
The Wi-Fi had difficulties getting logged on to, almost half an hour after check in, looks like we were not registered in the system because it automatically got latched on, a few minutes after i called up the front desk. However worth mentioning that the connection is very poor with i-PAD, could only manage to get and stay connected with my laptop, as the connection with the i-PAD was very poor in most parts of the room and frequently disconnected. Another point worth mentioning, I have had the good fortune of visiting bigger and smaller hotels in various countries worldwide where Wi-fi is complimentary atleast in the lobby, and expected my own country's flagship Hotel to have atleast free Wi-Fi in the lobby area but alas! atleast considering we are one of the world's best when it comes to telephony and networking.

Rooms quality was ok but the fittings in the bathroom were quite dissapointing, shower taps very old, but still worked although no markings for Hot/cold water and you ended up moving the knobs to the left end to get some hot water, so no major complaints but expected better. Markings on the wall, but why not go for something simple like 'Red for hot', 'blue for cold', done as a basic on the taps itself in even 3 star hotels in other parts of the world.
We dined at the Morisco's and Latitude. Morisco's was ok, pricey but then we just wanted to have a bite while we waited for the check in. Latitude was the other restuarant, again good but one of the dishes we tried (Mutton Sukka) was dissapointing. The staff was very kind to come over and take the feedback though, full points on that. Very surprising that the dishes do not indicate the spice level on each dish. I expected that to be more evident on a 'Taj' continental restuarant.But overall good, infact we did order room service from here again and the staff was keen to have our feedback. Another thing i noticed was inadequate coordination between staff. One waiter would come in and take the order and another come in and ask the same question again.
Just one thing i've noticed here, and its probably to do more with an attempt to make people more comfortable but at any point of time, more staff around than guests. Just looks more chaotic. Another point worth mentioning, staff often ask the guest for security reasons when arriving at the main entrance gates or the exit to the fort ramparts for room number details, but have not seen them asking for any verification. I would understand this is more to do with, ensuring guests do not feel unwelcome or offended, however considering it is a security measure i would expect them to be more stringent on this, rather than making it a 'mechanical exercise'.
So overall i'd rate the experience as average. its just probably i expected a lot from the Taj, whom as i mentioned before, i just have great regard for, considering it is symbolic and India's premier outfit when it comes to the Service&Hospitality departments. It just fell a little short of me saying 'Wah Taj' !
I expected them to treat all guests whether reserved directly with the hotel or via sites like Agoda.com (purely for convenience reasons) the same considering our legacy as a nation of being hospital to all. However considering that requirements on the request - check in time and 'missing sit out' in the Superior charm room , serve as an unpleasant memory. I do have more pleasant recollections of Taj Exotica, 6 years ago.
On the positive note, great location, great views and definitely pleasant on the eyes when you seat yourself in the lobby and face the Arabian sea.
A long awaited experience feel short of 'expectations', i took for granted on a stay at the Taj !
Hope they will use the feedback to make another visit more memorable and make other visitors more welcome. I would rather choose another property the next time around.

Room Tip: Hard to say because we did not get what we requested for.
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  • Stayed February 2012, travelled with friends
    • Value
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Helpful?
1 Thank MarioB76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cambridge, England, United Kingdom
1 review
Reviewed 7 February 2012

Stayed at this hotel with my wife and 3 year old daughter for 3 days. The trip from the airport to the hotel itself was very tiring and we got further delayed as there was a fallen tree on the main road. The coach driver tried to go through another road but as it was very narrow the coach got stuck and had to reverse back to reach the original route. The staff at the hotel were excellent. The check in process was very good as the staff did all the paperwork while we had our welcome drink. The food at Latitude was very good. Sea food at Morisco is good but a bit pricey. Enjoyed the drinks and food facing the sea at the sfx bar. I must say that there is not much childrens activities and some were at the sister hotel - Taj Holiday village, next door. The pool temperature always felt cold especially with the constant breeze from the sea. The hotel does not have its own beach area and the fort area in front of the hotel got very crowded with local tourists over the weekend. There is a small stretch of beach in front of the hotel but not very safe with little children as there are a lot of rocks and boats and water scooters constantly come on to the shore. The staff organised a car for us and we were dropped at the Taj Holiday village nearby which has a better beach area. Overall we had a very good experience and our room on the south side was much quieter and had better views of the sea.

Room Tip: Rooms on the south side have better sea view and are quieter. Latitude gets crowded by 9 am for brea...
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  • Stayed January 2012, travelled with family
    • Value
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    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jai K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London
Level Contributor
44 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed 6 February 2012

Having just returned from a 2 week holiday at this hotel. The hotel is set in wonderful gardens and along with it's sister resort provide a wide range of services. The staff are absolutely wonderful, everyone from the waitng staff, the pool staff, the housekeeping staff, in fact we used to phone for an ice bucket in the evening to have a pre-dinner drink after few days they turned up without prompting. I would like to make special mention about the security staff as I have never come across a more polite and friendly people.

On the negative the price of any extras is high, when you consider the costs outside.

Tip: Use the taxis outside the gate, but be aware on longer trips there is a differnt price if you want the aircon on so open the winos

  • Stayed January 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mbk_works_to_travel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Vivanta by Taj - Fort Aguada, Goa

Property: Vivanta by Taj - Fort Aguada, Goa
Address: Candolim, Sinquerim 403515, India
Phone Number:
Region: India > Goa > North Goa District > Sinquerim
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 5 Hotels in Sinquerim
Price Range (Based on Average Rates): €€
Hotel Class:5 star — Vivanta by Taj - Fort Aguada, Goa 5*
Number of rooms: 145
Official Description (provided by the hotel):
Vivanta by Taj - Fort Aguada, Goa is at its best. Romantic. Charming. Vibrant. It has history woven in its walls. It's where royalty, heads of government and the biggest celebrities are known to frequent. For the luxury Goa experience, which no other place has been able to recreate. Not much has changed. In the renewed rooms, cottages and villas, the nouvelle restaurants, the island bar, and the Jiva spa where you'll go Ah! In our continuous endeavor to offer our guests the best product, service and value through the years, the Swimming pool at Vivanta by Taj - Fort Aguada, Goa will be closed between 10th to 25th September 2017 (both days inclusive) for periodic maintenance activity. During this period the pool facilities at our sister property Vivanta by Taj - Holiday Village, Goa will be available for use to our guests. Please be assured that the hotel has taken all necessary measures, to minimize the inconvenience caused to our guests. Any inconvenience caused is deeply regretted. All other facilities, and services remain fully operational during this period. ... more   less 
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Also Known As:
Vivanta By Taj - Fort Aguada, Goa Hotel Sinquerim
Fort Aguada Beach Hotel
Fort Aguada Beach Sinquerim
Fort Aguada Beach Resort
Vivanta By Taj - Fort Aguada, Goa India

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