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4 - 9 of 311 reviews
Reviewed 3 February 2019

We once again spent a few days at the Augustiniansky Dum for the end of the year 2018 / New Year 2019 and then again in January 2019.
We found, as always, an ideal atmosphere, all very kind and helpful staff, from the Reception to the Restaurant, from the Spa to the Cleaning Staff (always very correct). To say that it is a paradise is not to exaggerate, it is the truth. We would like to thank Marcela and Michaela S. in particular in Reception, Michal, Tomas and Lukas at the Restaurant, Katka at the Spa, but the others were all precious too. The setting for the New Year's evening was very nice, with a sumptuous buffet and magnificent fireworks; the magic of snow was missing, but it arrived in mid-January.
At the Spa you feel pampered.
The structure of the property (very well preserved) harmonizes well with the enviroment and stand out for originally and elegance.
Even the park is magnificent.
Inevitably we will come back!

Room tip: We suggest the Junior Suite, pratically composed by two bedrooms and two bathrooms. The exhibits are however suggestive.
Date of stay: December 2018
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank giangau
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Augustiniánský d, Manažer komunikace s hosty at Wellness & Spa Hotel Augustiniansky dum, responded to this reviewResponded 8 February 2019

Dear Mr. Giangau,

thank you for taking the time to give us your feedback even though you have stayed here.

Our aim is to have satisfied guests who feel comfortable. We are very happy that you thoroughly enjoyed your time here, and we really appreciate all of your nice words about everything.
I should like to thank you for your kind words.

Thank you again for your feedback and we hope to welcome you back to.

Best regards
Michaela Studénková
Customer care

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 August 2018 via mobile

A group of us came here on a yoga and health trip several years ago. This is my fourth year to visit the Augustinian hotel and every time I come back it just gets better and better. The staff are so lovely, the surroundings and facilities are top notch and the chefs are super talented about true healthy eating. The spa is dimly lit, well planned out with a real spiritual feeling. Therapists are so well educated about the body...Simply put, fantastic.

Date of stay: August 2018
Thank damestreet
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Augustiniánský d, Manažer komunikace s hosty at Wellness & Spa Hotel Augustiniansky dum, responded to this reviewResponded 3 September 2018

Dear Mrs. / Mr. ,

thank you for taking the time to give us your feedback even though you have stayed here.

Our aim is to have satisfied guests who feel comfortable. We are very happy that you thoroughly enjoyed your time here, and we really appreciate all of your kind words about everything.

Thank you again for your feedback and we hope to welcome you back to.

Best regards
Michaela Studénková
Customercare

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 June 2018 via mobile

In April we paid our second visit to the Symfonie restaurant. On the previous occasion the meal and service had been outstanding, and we were looking forward to our return.

While by Czech standards the prices are high, given the excellent quality of the service, value for money of the set dinner menu is actually very good. The composition of the menu, the presentation and taste of the food are outstanding. However, there was one conspicuous faux pas which was, by any standards, inadmissible. We live quite locally, I had to drive 25km home afterwards and and could not freely order a bottle from the wine list. My wife's glass of house red was simply terrible. It was also served straight from the fridge. To add insult to injury, 2dcl set us back CZK200.

We are prepared to give the restaurant one more chance, but any repetition and that will be it. These days there is real competition in Luhačovice and Zlín, and the restaurant and hotel management will know that shoddiness of this kind is unacceptable.

Date of stay: April 2018
Trip type: Travelled as a couple
1  Thank Wulfrunian
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Augustiniánský d, Manažer komunikace s hosty at Wellness & Spa Hotel Augustiniansky dum, responded to this reviewResponded 28 June 2018

Dear Mr. Wulfrunian,

thank you for your answear.

I am sorry that you are not satisfied with wine. It was our mistake, that will not happen again. But hope that we will be able to correct the mistake.

It is better to discuss about this issue directly on restaurant with the manager - i am sure, he would help you as much as possible. :-)

We hope we have the chance to welcome you back for another visit in the future.

Thank you again, it is very important to us.

Best regards
Michaela Machů
Customer care

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Reviewed 24 February 2018

Amazing place to stay. Very high end. You will feel like a royal - guaranteed. Luhacovice were in need of a place like this for a long time. My husband and I were lucky enough to be treated there and it was the most relaxing time I can remember. Brilliant.

Date of stay: December 2017
Trip type: Travelled as a couple
Thank Pixie K
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Augustiniánský d, Manažer komunikace s hosty at Wellness & Spa Hotel Augustiniansky dum, responded to this reviewResponded 27 February 2018

Dear Guest,

thank you for taking the time to give us your feedback even though you have stayed here.

Our aim is to have satisfied guests who feel comfortable. We are very happy that you thoroughly enjoyed your time here, and we really appreciate all of your kind words about everything

Thank you again for your feedback and we hope to welcome you back to.

Best regards
Michaela Machů
Customer care

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 September 2017

We were very much looking forward to visit Augustiniansky Dum in Luhacovice, we were looking for a place for relax. It was two of us (adults).
The hotel is very nice and cosy, easy to find if you coming first time. On our arrival we were nicely greeted by the reception staff, they explained all what was included in our package and explained hotel facilities. We had a room with view on the garden and the room was nice and spacious. The only what I would add is a hook for the shower hose in the bathroom.
The hotel has very nice restaurant with staff looking after us very well. The seating is on the terrace outdoor and inside. There was live music - guitarist on one of the evenings.
The breakfast was nice, rather small buffet but nice healthy options which we enjoyed. The dinners were also great with salad bar each evening and nice 3 course dinner - half board - choice of maincourse was each evening from meat, fish and vegetarian.
The hotel had guests in different age categories, elderly, young and kids too so this is not specific place for one age category which is great.
Spa is excellent, very nice relaxing atmosphere with number of saunas, room with refreshments, relaxation room indoor and outdoor.

There are beautiful suroundings near by the hotel, all in walking distance. Massive park which is well looked after with healthy mineral waters, also small city not far away, many small cosy coffee shops. All in walking distance..

We definetely recomend visit Luhacovice and to visit Augustiniansky Dum, we will return soon back again.

Room tip: view on the garden
Date of stay: August 2017
  • Trip type: Travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank Ivet2808
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Augustian2010, Manažer komunikace s hosty at Wellness & Spa Hotel Augustiniansky dum, responded to this reviewResponded 2 October 2017

Dear Mrs. Iveta,

thank you for taking the time to share your experience with us.

We love that you enjoyed our atmosphere. We really appriciate all of your compliments.
It is always our wish for our guest to fill completely comfortable here.

We hope that you have opportunely to come back and visit us. :-)

We look forward to seeing you.

Kindly regards
Michaela Machů
Customer care

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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