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Reviews (407)
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Traveller rating
268
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39
10
8
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2 - 7 of 407 reviews
Reviewed 22 October 2019

This lovely hotel is exactly what was needed. From our check-in very late on Friday evening to leaving the hotel the following Friday afternoon, this was a great break. Often when you arrive late (after 10.30pm) into a Hotel you are simply shown to your room, not in this case, we were shown to the restaurant for an unexpected supper with wine! When we were eventually given our keys, suitably refreshed, we went through the spotlessly clean and beautifully scented corridors to our room, similarly immaculate and well proportioned, with all the home comforts you would need.
Our visit to the lovely swimming pool, again very clean tidy and well kept, again with those lovely sea views didn't dissapoint either, in fact it is difficult to find any "issues" with this gem of a hotel. I was convinced that the Hotel Manager had a twin as he seemed to be everywhere! Not that he needed to be as his clearly well trained and motivated team were all excellent. We were on full board and the food selection at both lunch and dinner were very good, always dificult with a buffet style service, but the added bonus of wine and water, red & white, sparkling and still, on tap and included in the service, helped to add another tick in the box.

My wife and I both agreed, we probably had one of the best massages we have ever had, and thanks must go to Marzia ? for her expertise. We also rented a car for a couple of days and managed to get to Lecce and Alberobello, well worth the trip

Date of stay: October 2019
1  Thank Philip P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CDSHotels, Responsabile relazioni con la clientela at Grand Hotel Riviera - CDSHotels, responded to this reviewResponded 28 October 2019

Dear Philip P,

Thank you for choosing to stay at Grand Hotel Riviera. We are pleased that the stay was pleasant and that you enjoyed all the services offered.
It was a pleasure to welcome you in the best way, considering the long journey.
We will report your compliments to Marzia.
We are waiting for you for an unforgettable new holiday.
Kind regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 October 2019

Great hotel, a little expensive but very very clean. Friendly staff, safe enclosed parking. Great swimming pool but a little chilly. We were only B & B but paid for 1 meal in the restaurant which was 25 euros per person. But it was fine. Limited number of restaurants around the bay area. Short walk 10 minutes into the bay area so location was good. Only down side is the balcony size, very small.

Date of stay: September 2019
    • Value
    • Location
    • Service
1  Thank diane b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 October 2019

My Family stayed in the Grand Hotel Riviera in August and it was without doubt the best holiday we have ever had.

Its difficult to know where to begin…or may be not. The staff were truly exceptional, the food was as good as we've ever had at any hotel (there are a number of comments regarding the food being too cold, this was not the experience we had), and the hotel itself had a modern but personal feel to it.

Whilst the food/drink, location, room, facilities, views, all the staff, restaurants, entertainment were all fantastic it doesn’t begin to start to tell the story of how this hotel goes above and beyond. So let me explain.

My daughter has two very special Teddy Bears (aka “Andrew” & “Special Bear”). Andrew was given to my daughter on her 1st birthday by Mum (Gran) and goes everywhere. Unfortunately, due to a cleaning accident both Andrew and Special Bear took an unscheduled excursion around Italy. When we explained that Andrew and Special Bear were missing the lengths that the Concierge team, and the hotel Manager, went to were no short of extraordinary. Needless to say both were found and repatriated following a 32KM trip and much fan fair.

This story doesn’t do justice to how kind the staff were, what it meant to us and how good a place can be when people go that bit further.

Thank you.

Adam, Clare & Ava Rose
(Andrew & Special Bear).

Date of stay: August 2019
    • Value
    • Cleanliness
    • Service
3  Thank amould77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CDSHotels, Responsabile relazioni con la clientela at Grand Hotel Riviera - CDSHotels, responded to this reviewResponded 14 October 2019

Dear Adam, Clare, Ava Rose,

we are moved by the review you wrote. We are pleased that the experience was pleasant and that you enjoyed all the services offered.
we are very happy that Andrew and Special Bear to go back home, no child should fall asleep without their bears.
All our staff is waiting for you for an unforgettable new holiday, a special greeting to Adam, Clare, Ava Rose, Andrew e Special Bear...

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Reviewed 9 October 2019

We were very satisfied with the hotel. The interior is very nice, simple but stylish design. Everything was super clean. The food was delicious, we had great selection I recommend the hotel, we had awesome time there.

Room tip: The view of the sea was very nice from the rooms.
Date of stay: September 2019
    • Value
    • Cleanliness
    • Service
1  Thank Kissanna2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 October 2019

The hotel was a short stroll from the main small village facilities but provided everything you could need for a truly relaxing holiday. The hotel design was imposing and sleek, the pool and beachside bathing areas offered brilliant places to soak up the sun, and the staff were friendly and helpful. The on site spa was fine and the complimentary bicycles a super idea for exploring the flat coastal routes from the door. The food was great and the included wines were all locally sourced. Super hotel, great service and a lovely location.

Date of stay: October 2019
    • Location
    • Sleep Quality
    • Service
Thank jan a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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