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All reviews business trip steam room wall street tamales beds were comfortable front desk staff breakfast buffet very nice hotel nice room hot water shopping mall location is great across the street san pedro conference meeting bellman
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Reviewed 17 August 2018

The day that I arrived, there was a blonde hair besides the bed (I'm not blonde). I didn't report it to the principal because it wasn't a big deal for me; however, it's something to improve for future visits.

  • Stayed: August 2018, travelled on business
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Review collected in partnership with this hotel
Thank alinatrejohernandez
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GEiseleT, General Manager at Ms Milenium, responded to this reviewResponded 26 August 2018

Dear alinatrejohernandez,

Thank you for taking the time to share your experience at MS Milenium.

Feedback such as yours is very much appreciated and has been shared with our management team in order to make improvements to our service and product delivery.

I hope you will allow us the opportunity to have you back as our guest on your next visit to Monterrey.

Best Regards,
GE Thurau
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 August 2018

This property is very nice, food was great. Breakfast buffet very convenient way to start the day. Rooms were spacious always clean after a long day. Hotel is close to shopping and very nice restaurants.

  • Stayed: August 2018, travelled on business
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Review collected in partnership with this hotel
Thank morganmorrison
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GEiseleT, General Manager at Ms Milenium, responded to this reviewResponded 26 August 2018

Dear morganmorrison,

Thank you for your feedback regarding your recent stay at MS Milenium.

We are always glad to see that we have been able to provide our guests with a positive experience, exceeding your expectations.

We look forward to having you back soon and thank you again for your comments.

Best Regards,
GE Thurau
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 August 2018

I have visited this property for many years. For most of those years the hotel was stuck in the 70's. Since the move from Intercontinental to Millennium chains they have made some significant upgrades to their rooms. TV ports are now accessible to be used as a monitor for your computer or for a streaming device such as a Fire Stick. Additionally they have upgraded the internet in the entirety of the Hotel and those services are speedy and free.

They also have updated their room service menu which now reflects a more local flair.

The biggest problem with the room is the new mattresses they selected for their beds. These were super firm and I was unable to lay in any position without developing a sore spot. There was a pillow top covering that did little to hide the feel of the springs underneath.

  • Stayed: July 2018, travelled on business
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Review collected in partnership with this hotel
Thank jamesc0r0na
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GEiseleT, General Manager at Ms Milenium, responded to this reviewResponded 12 August 2018

Dear jamesc0r0na,

Thank you very much for sharing your comments regarding your recent stay at MS Milenium.

It is very encouraging for us to receive positive feedback like yours as this is confirmation that we are exceeding our guest's expectations. We appreciate your mention of our beds, we are currently under renovation and will be changing our bedding in all rooms, including the room you stayed in.

Thank you again and we look forward to welcoming you back soon.

Best Regards,
GE Thurau
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 August 2018

The rooms are clean, the bedding is always fresh. The restaurants in the hotel are as good as any restaurant in the city. The breakfast buffet is amazing. The staff and service is outstanding. Best margarita in town. The location is very close to the shopping mall, restaurants and movie theater. I have stayed here over the years and it is the safest hotel in the area. Mexico Officials, military, and soccer teams all stay at this hotel.

Room Tip: The rooms that face the mountains are quieter.
  • Stayed: July 2018, travelled on business
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Thank KennethLHayslett
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GEiseleT, General Manager at Ms Milenium, responded to this reviewResponded 12 August 2018

Dear Mr. Hayslett,

Thank you for taking the time to share with us your positive opinion regarding your recent stay at MS Milenium.

We appreciate your repeat business and are encouraged by your words of recognition, looking forward to having you back many more times.

Best Regards,
GE Thurau
General Manager

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Reviewed 23 July 2018

We really enjoyed our visit, the food is excellent, the location is very good, the staff is friendly and helpful, the only thing is that the floor of our room had a lot of dusty and small pieces of trash, the iron cord did not work and one plug neither.
They are repairing the outside so there's only one inside pool, and my kids did not like it, for the rest we enjoyed our stay.
Thank you.

  • Stayed: July 2018, travelled with family
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Review collected in partnership with this hotel
Thank daliakhdz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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