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Reviewed 4 February 2018 via mobile

The quiet countryside location with the beautiful chateau is very nice, but rooms, corridors and other public areas are a mix of partially run-down, old, but also renovated. The „spa area“ is also a good example of it: a modern building attached to the chateau pretends to be something special, getting inside you discover one sauna (not functioning when I was there), a pool which was okay but also a locker room which was a bit run down. Same holds true for breakfast and restaurant.

Date of stay: January 2018
Trip type: Travelled on business
1  Thank fhoffmannb
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sylvie V, General Manager at Novotel Demeures de Campagne Domaine de Maffliers, responded to this reviewResponded 6 February 2018

Dear Customer,
We thank you for your return which is important to us.
We transmit all of this information to our team to remedy the inconvenience.
For your information, renovations are planned in our establishment. Regarding the sauna, it has stopped but the intervention of our receptionist is enough to solve this.
We hope to have the pleasure of welcoming you again,
Sincerely,
Sylvie VERFAILLIE
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 December 2017 via mobile

Despite it’s lovely surroundings, this isn’t what you’d expect for the price for a Novotel.

There are some facilities on site including a restaurant which did seem a little overpriced, although we would probably have eaten there if it wasn’t for the quite abrupt and grumpy gentleman who appeared to be managing it. We had booked but on reflection of the attitude we decided to cancel the booking and drove down the road for a cheaper and quicker option.

The room was dirty with stray hairs knocking about, we cleaned down the surfaces ourselves, the plus of travelling with antibacterial wipes.

Would I stay again? Probably not, it did the job but did let the brand down a little.

Date of stay: December 2017
Trip type: Travelled with family
1  Thank blued1amond
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sylvie V, Directeur général at Novotel Demeures de Campagne Domaine de Maffliers, responded to this reviewResponded 9 January 2018

Good morning,

Many thanks to take a time for writting your advise.
With share with the staff of the restaurant because we 'll know what's happened.
Your opinion is valuable and we will do everything to satisfy the Customer.
Please accept our apologies.

Best regards,
The Manager.

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Reviewed 7 December 2017

I was there 3 nights for business purposes.
the place is definitely charming, the hotel being nested in a large quiet park.
The service at the bar was the first contact with the bar: deplorable. You have 3 ask 3 times to be heard by the waiter who finalise comes to serve you without a smile and... on the phone! The rooms, corridors and elevator need to be refreshed.
The food served at the coffee breaks is average, but clearly better at the restaurant.
More choice for breakfast would be expected for a hotel of this standard.

Date of stay: December 2017
  • Trip type: Travelled on business
    • Location
    • Rooms
    • Service
Thank RodThbt
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sylvie V, Manager at Novotel Demeures de Campagne Domaine de Maffliers, responded to this reviewResponded 11 December 2017

Dear Sir,

Thank you for your feedback.
We are sorry for the service at the bar, but be sure your comment will be given to the manager.
Concerning the rooms, elevator, some construction will come sooner.

Kind regards,

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Reviewed 6 December 2017

I stayed in this hotel during a conference that had been organized at the adjoining Chateau which doubles as a small but really nice convention/meeting center. For that particular purpose it was an excellent hotel. I can also see it working well as a hotel for company retreats, and for personal travel focused on relaxing and enjoying walks and the scenery. When booked for that purpose it is a very good hotel. What I would not recommend it for is for anyone whose primary destination is Paris. While the train station is easily accessible by foot (about 20min walk from the hotel lobby) and trains run to and from Paris Gare du Nord very consistently (about every 15-30mins depending on the time of day), the ride is not that short (~30 mins) to make it worthwhile as a base to visit Paris.

Date of stay: November 2017
  • Trip type: Travelled on business
    • Sleep Quality
    • Rooms
    • Service
Thank Jorge C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sylvie V, Manager at Novotel Demeures de Campagne Domaine de Maffliers, responded to this reviewResponded 8 December 2017

Dear Sir,

Thank you for your feedback.
We are happy you enjoy your stay.
We hope to see you very soon.

Kind regards,

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Reviewed 7 November 2017 via mobile

This is a NOVOTEL in every respect. Comfy bed, dribbly low flow shower and very average food. Pleasant welcome but bad signage and the hotel itself is an odd maze. Apparently only one set of toilets downstairs in the chateau and these are challenging to find. Mass catered event food was disappointing except the vegan option which was delicious. This whole experience was a bit of a let-down following our great Chateuform Grand Mello experience last year.

Date of stay: November 2017
Thank GlynB1971
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sylvie V, Manager at Novotel Demeures de Campagne Domaine de Maffliers, responded to this reviewResponded 14 November 2017

Dear customer,

Thank you for your feedback.

Please note that you can't compared our Chateau with a Chateauform : this is not at all the same service (in chateauform, only one group).

Concerning toilets, there are 2 toilets : one downstairs, effectively, and the other is next to the room "Les Cèdres" and "Les Chênes".

Concerning the vegan option and the buffet, this has been choosen by the client.
In fact, some points have been explain to the Chief and must be improved however, menu has been chosen by the final client.

Kind regards,

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