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“Deceptive online presentation”

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Neuhaus Golf and Strand Hotel
Ranked #7 of 8 Hotels in Unterseen
Upper Ditchling
1 review
“Deceptive online presentation”
Reviewed 20 December 2011

Stayed 1 night September '11. Supposed to be a special stopover but very disappointed. Double room with view of garden was 30 years out of date - pine and avocado! Schweiz is expensive by any standards but often told "but you do get good value for your money". This is just not so. Some exceptions but making money for little effort seems to be a national pre-occupation.
Pleasant enough location but no connection to nearby Golf Club as title taken to imply.
Restaurant and bar/patio areas very acceptable and service here fine. Lady proprietor should not be in the hotel or any other business dealing with the general public.

  • Stayed September 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank William D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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121 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (23)
Date | Rating
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English first
Doha
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 9 October 2011

Homely, clean & comfortable Hotel with beautiful lake views. Free shuttle service from the Hotel provides easy connections to the Interlaken Station. Friendly & cooperative staff who would go out of the way to assist the guests. My six year old child thoroughly enjoyed the library and play area dedicated for children around the Reception area. Excellent location to catch the rides for the Boat cruise on lake Thun. The only drawback is that there is no Elevator and it was difficult to carry luggage to the rooms on the first level. Also the Rooms did not have an Electric/ Tea kettle.The breakfast was functional and basic and did not include fresh fruits.

Room Tip: No Elevators in this Hotel. Take the rooms on the ground level as it wiould be easy to carry the lug...
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  • Stayed August 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank Karan1973
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paraza
Level 6 Contributor
296 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 115 helpful votes
Reviewed 16 September 2011

The location of the hotel is perfect: on a beautiful lake, view of mountains, lots of activities and excursions etc. The hotel exists of a US style motel and a beautiful old stone building on the lakes edge with very dated rooms. If one likes 1950 style bathrooms (including the chipped basin) and Spanish style rooms, go for it.

  • Stayed August 2011, travelled as a couple
    • Value
    • Location
    • Rooms
    • Service
Helpful?
1 Thank UbErich F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Arlington, Virginia
Level 6 Contributor
43 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 211 helpful votes
Reviewed 10 September 2011

We stayed at the hotel for a three day visit to the Berner Oberland. We selected the hotel based on price and location -- it was one of the cheapest three star options I could find in the Interlaken area, at 240 CF a night for a two bed room with an extra bed brought in for our child.

The location delivered -- it is directly on the shore of the Thunsee, a short drive from the Interlaken West and Interlaken Ost train stations. The attached photo shows how gorgeous the surrounding area is. The grounds of the hotel were reasonably well maintained, with deck chairs, a small playground, and a small grass area next to the lake. Our room also had a small balcony that looked out on the trees and lake. No complaints at all on this front.

The hotel did not deliver. While the staff were friendly and reasonably attentive -- particularly at breakfast, which was the highpoint of the hotel -- the rooms were a tremendous disappointment. On the plus side, the in-room refrigerator was cold, there was a good size safe, the closet had a lot of shelf space, the tub was large, and the water pressure was good. On the negative side, the furniture was old and marked up. The television was the smallest I've ever seen in in a hotel, and missing buttons. The two main beds were among the least comfortable I'd ever slept on. The roll-away they brought in for our son was, without a doubt, the hardest most uncomfortable surface I've ever laid on that was intended for sleep. And I once spent a night sleeping in a sleeping bag on wet linoleum. It was that bad. The wireless internet, which was supposedly available, did not reach our guest room, so I had to go to the lobby or sit out in the cooridor to use it. In the bathroom, the tub drained inadequately. The soap dispenser was broken. And the hair dryer was feeble.

The worst part of the stay was that the prior guest had apparently overflowed something in the bathroom, leaving the rug in the bedroom wet. They'd been trying to dry it prior to our arrival, and hadn't gotten it entirely dry. They covered the wet spot with some extra rugs, which was reasonable as we needed the room. But the next day they did not return to finish the job. This left the room damp and smelling of mildew by the time we returned for the night. On the third morning we asked them to finish drying the room, which they did, but we shouldn't have had to ask.

The hotel is not air conditioned. We were there in warm weather, so had to chose between being hot or having the windows open and dealing with mosquitos.

All told it was not a pleasant stay. While I think we got what we paid for, I would not stay at this hotel again or recommend it to anyone except the most understanding budget travellers.

Room Tip: Stay elsewhere.
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  • Stayed September 2011, travelled with family
    • Value
    • Sleep Quality
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    • Service
Helpful?
1 Thank warthog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Arlington, Virginia
Level 5 Contributor
61 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
Reviewed 8 September 2011

This is one of the worst places I have ever stayed in. The rooms are old and shabby. We had rented a suite. The room was old, stuffy. It had two bathrooms - they were the size of an ordinary toilet. The woman who managed the property was unpleasant. We decided not to stay and asked for our money back. She refused. We spent the night at another property, down the street, and left Switzerland for Germany. What a shame.

Room Tip: There are no suitable rooms at this property.
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  • Stayed September 2011, travelled as a couple
    • Value
    • Cleanliness
    • Service
Helpful?
1 Thank MommyG60
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Neuhaus Golf and Strand Hotel

Property: Neuhaus Golf and Strand Hotel
Address: Seestrasse 121, Unterseen, Interlaken 3800, Switzerland
Region: Switzerland > Canton of Bern > Bernese Oberland > Interlaken > Unterseen
Amenities:
Beach Free Parking Restaurant Wheelchair access
Hotel Style:
Ranked #7 of 8 Hotels in Unterseen
Price Range (Based on Average Rates): €€
Hotel Class:3 star — Neuhaus Golf and Strand Hotel 3*
Number of rooms: 44
Official Description (provided by the hotel):
Lakefront Hotel with dormers & steeply pitched roof, & smaller motel-like annex, situated adjacent to golf course. ... more   less 
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Also Known As:
Neuhaus Hotel And Strand
Neuhaus Golf And Strand Hotel Interlaken, Switzerland

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