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“Poor Service, poor food, they don't care; but great views”
Review of Chalet del Lago

Chalet del Lago
Certificate of Excellence
Price range: US$35 - US$40
Dining options: After-hours, Reservations
Restaurant details
Dining options: After-hours, Reservations
Reviewed 16 August 2018

I have been coming to this restaurant, during the annual Puccini Festival, for more than 20 years. When the format changed to a limited and inferior menu we stuck with it because although the the food was not up to the previous quality it was just about acceptable and the view from the restaurant terrace is wonderful. However, this year both the quality of the food and the standard of service has plumbed new depths and we will give up.

I had a fish course which was meagre and third rate (think quite good canteen food but at three times the price), the glass of wine was ok but a bill of Euros 28 per head for the meal is far from cheap and you can eat far better in the area for this money. I did order a dessert but it never came. I tried attracting the attention of staff but they have that wonderful tunnel vision which ensures they never look your way: you may have come across that yourself since it is an international phenomenon, though brought to a fine art by these guys. I did try complaining when I paid but the boss had absolutely no interest "We are very busy" I got. In no customer facing business should that be the response to a complaint.

You get the same view by walking along the lakeside and sitting on a public bench and the food is better in most of the nearby restaurants.

Date of visit: August 2018
    • Value
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Thank BAF_52
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1 - 5 of 404 reviews

Reviewed 7 August 2018

The terrace is built out over the lake - so do spray your ankles against the mosquitos! - but this makes for the most wonderful views. Really great food, bresalo to die for, best I have ever had, and good, local wines create an overture for the opera to follow in the open-air auditorium a few metres away. Be sure to book when the Puccini festival is on, the setting is so spectacular it fills up quickly.

Date of visit: August 2018
    • Value
    • Service
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Thank Joanna M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 July 2018

We had a lovely meal here on the first night of the Puccini Opera Festival. We were very lucky getting in as we were simply passing by the previous evening and on impulse popped in to see if they could fit us in the following night. The book was completely full and had a huge “Completo” written across the bottom of the page but they very kindly and graciously managed to find a table for us. We were very glad they did.

We arrived early at about 7pm and had a couple of Negronis while we perused the menu and watched the restaurant filling up. We both opted out of the lovely seafood on offer and had for a steak each. They were perfect and we washed them down with a lovely bottle of the local wine.

It was extremely pleasant sitting on the deck watching the lake and the light begin to fade. When the Opera called we were almost sad to leave. Everyone had been utterly pleasant and it had been a lovely evening.

Date of visit: July 2018
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Thank lynamc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 July 2018

Not only the perfect view on the lake, but the whole atmosphere is excellent. The food is good and the service is also good. Be careful, during the opera festival it is absolutely recommended to book in advance.

Date of visit: June 2018
    • Value
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    • Food
Thank 545medva
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 July 2018 via mobile

Nice place at the lake with great meditteranian food, good variety and places, good ambiente. Service good though a bit varying.

Date of visit: July 2018
Thank maheibert
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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