I have been coming to this restaurant, during the annual Puccini Festival, for more than 20 years. When the format changed to a limited and inferior menu we stuck with it because although the the food was not up to the previous quality it was just about acceptable and the view from the restaurant terrace is wonderful. However, this year both the quality of the food and the standard of service has plumbed new depths and we will give up.
I had a fish course which was meagre and third rate (think quite good canteen food but at three times the price), the glass of wine was ok but a bill of Euros 28 per head for the meal is far from cheap and you can eat far better in the area for this money. I did order a dessert but it never came. I tried attracting the attention of staff but they have that wonderful tunnel vision which ensures they never look your way: you may have come across that yourself since it is an international phenomenon, though brought to a fine art by these guys. I did try complaining when I paid but the boss had absolutely no interest "We are very busy" I got. In no customer facing business should that be the response to a complaint.
You get the same view by walking along the lakeside and sitting on a public bench and the food is better in most of the nearby restaurants.
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