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Reviewed 6 January 2017 via mobile

Great stay at this Premier Inn, usual set up for this chain however the staff made this stay more memorable and couldn't of been. Ore helpful or friendlier, especially the lady who checked us in, ironing my top for me, arranged my taxi and was overall wonderful, I always find Premier Inn staff good but she was an absolute star and a great asset to the company & should be recognised for this

Date of stay: December 2016
Trip type: Travelled with friends
Thank Vikki A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ann_McAlpine, Manager at Premier Inn Falkirk East Hotel, responded to this reviewResponded 14 January 2017

Thank you for taking the time to review your stay with us. We really appreciate your feedback as this enables us to improve standards and provide guests with the best possible service and a comfortable stay. Here at Premier Inn it remains our main objective to deliver a high quality of accommodation in all establishments and making some memorable moments along the way. Thank you for your feedback and for taking the time to review our hotel. We hope to welcome you back to Premier Inn again in the near future

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 January 2017

Excellent hotel with updated bedrooms in a new extension. Close to motorway, but no traffic noise heard. Excellent pub on site offering quality, affordable meals. Very friendly and helpful Reception staff, There is also a large Garden Centre on the site, which is nice to look round with lots of gifts. Ideal base for Falkirk Wheel and The Kelpies.

Date of stay: January 2017
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with premierinn.com
Thank davidsE6600AZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ann_McAlpine, Manager at Premier Inn Falkirk East Hotel, responded to this reviewResponded 14 January 2017

Thank you for taking the time to review your stay with us. We really appreciate your feedback as this enables us to improve our standards and provide guests with the best possible service and a comfortable stay. Here at Premier Inn it remains our main objective to deliver a high quality of accommodation in all establishments. Thank you for your feedback and for taking the time to review our hotel. We hope to welcome you back to Premier Inn again in the near future

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 January 2017

With Premier Inns you get consistency. The room was clean, warm and comfortable with a small but functional en suite. Good location for A/M9, The Kelpies and Falkirk Wheel. Dinner and breakfast were served in the adjacent Brewers Fare.

Room tip: Rooms at the front look towards the motorway.
Date of stay: December 2016
  • Trip type: Travelled with friends
    • Value
    • Sleep Quality
    • Service
Thank Rosiebriar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ann_McAlpine, Manager at Premier Inn Falkirk East Hotel, responded to this reviewResponded 4 January 2017

Thank you for your feedback. At Premier Inn we endeavor to offer the best value quality stay. We are very pleased to hear that our team at the hotel ensured that you were well looked after. It really matters to us that our guests have a great nights sleep. We really appreciate your feedback as this enables us to improve our standards even more. Thank you once again for your review; we hope to welcome you back to Premier Inn again soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 January 2017

A very good hotel, the staff were very pleasant and helpful, the rooms very clean. A good location next to a road but not able to hear the road. If we came to Scotland again we would definately stay there again.

Date of stay: December 2016
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with premierinn.com
Thank r_kleinwaplington
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ann_McAlpine, Manager at Premier Inn Falkirk East Hotel, responded to this reviewResponded 3 January 2017

Thank you for your feedback. At Premier Inn we endeavor to offer the best value quality stay. We are very pleased to hear that our team at the hotel ensured that you were well looked after. It really matters to us that our guests have a great nights sleep. We really appreciate your feedback as this enables us to improve standards even more. Thank you once again for your review; we hope to welcome you back to Premier Inn again soon.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 January 2017

Very happy with my stay over the Christmas holidays.Staff very friendly, room comfortable .
I liked the touch reception coffe and tea left to replenish the room if you needed more.
A very pleasant stay.

Date of stay: December 2016
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with premierinn.com
Thank lbarden3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ann_McAlpine, Manager at Premier Inn Falkirk East Hotel, responded to this reviewResponded 3 January 2017

Thank you for taking the time to review your stay with us. We really appreciate your feedback as this enables us to improve standards and provide guests with the best possible service and a comfortable stay. Here at Premier Inn it remains our main objective to deliver a high quality of accommodation in all establishments. Thank you for your feedback and for taking the time to review our hotel. We hope to welcome you back to Premier Inn again in the near future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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