At check in we had to be moved as the lock on the door would not work. Eventually our room was nice and very clean. We. I sited the spa and the gents changing rooms were in a very poor state. I would estimate well over 3/4 of lockers had private locks or no locks at all in them. Sauna and steam rooms were excellent. We went out for the evening and came back to the supposedly 24 hour bar to find it locked at 0015hrs. Eventually the staff opened it and we were met by a young man who clearly wasn't happy. He would only take drink orders of 1 drink at a time before he would take drink 2. I.e. 4 gin and tonics. One at a time !! Another group arrived and the barman was out of his depth not long after the bar was closed. When we questioned this we were told it wa at staff discretion. There was no trouble and I thought this was strange seeing as it's advertised as a 24 hour bar. Breakfast was nice buffet style. Staff on reception Sunday morning seemed a little miserable. Stayed in the nearby 2 star ibis a couple of times and find it a nicer environment and happier staff. I will stay there next time.
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- Also Known As:
- Hellaby Hall Rotherham
- Hotel Hellaby Hall