We booked for the Sunday lunch with magician for an early Mothers Day celebration.
There were 4 adults and 4 children in our group. On arrival we were seated in a lovely room which was decorated nicely and felt comfortable. The staff were welcoming and friendly. We enquired as to which ales were available and on choosing these, they were brought to our table in their sealed bottles, we had to then ask for glasses and a bottle opener (which we were given, but were left to open the bottles ourselves!)
We proceeded to look through the menu and placed our order. We ordered starters for all 4 adults and the older 2 of the children. We also ordered the main courses but asked for the mains for the two younger children (aged 3 and 2) which consisted of one children's roast and a bowl of pasta, to be brought out at the same time as the starters so they could also begin their meals. We also ordered a bottle of wine, which arrived without any glasses so we had to ask for those.
The starters arrived in a timely manner, however the two main courses for the children didn't arrive as requested. When we queried the lack of food for the children we were told that they had been forgotten but now the chef was preparing food for another table so he would do our missing meals when he had finished the next table.
The soup was bland and really thick, two of the portions didn't get eaten. The mushroom starter was fine although it was one small mushroom filled with couscous and for this size portion I feel was overpriced.
We finished our starters (still no sign of the children's meals) and sat with our empty plates for 20 minutes before some (but not all) of them were cleared. We then sat for around a further 20 minutes waiting for the main courses. (Still no sign of the children's meals)
Eventually the adults food arrived (oh, and still no sign of the children's meals) and unfortunately I cannot really say anything good about it, except the gammon was nice. The Yorkshire puddings were awful, burnt on the outside and a strange uncooked doughy consistency on the inside. We sent the first one back as it looked like blancmange but the replacement was no better. The nut roast was odd, maybe that was just down to my taste but the other diner with us who had the nut roast didn't eat hers either. The chicken and leek pie tasted nice but the sauce inside it was split. Most of the veg was overcooked, except the roast potatoes which were undercooked and tasted of oil. (Oh, and one of the children's meals still hadn't arrived, which was the pasta.)
Eventually, when the entire table had almost finished, a bowl of rubbery, inedible pasta was served to our extremely patient 3 year old guest, minus the garlic bread that should have come with it.
All in all, the food and speed/coordination of service was a real let down.
On the plus side, the magician was very good and we all thoroughly enjoyed his entertainment. The setting and interior was very pleasant. The toilets were superb, very spacious, modern and clean, however in such a large ladies toilet it really would have benefitted from a baby change as it is very difficult to stop a 2 year old from walking about when you are trying to change them! Anyone with a younger baby would have to change them on the toilet floor instead.
I have to give credit to the lady and gentleman on the front of house though. They were genuinely interested in our comments and even took notes to escalate the issues. They removed some items from our bill as a gesture of goodwill and we left satisfied with the way they dealt with it and the outcome but very disappointed with the food experience.
This place could be wonderful, however it has a long way to go at the moment to achieve it's potential.
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