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“Standard Premier Inn”

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Premier Inn Wirral (Heswall) Hotel
Ranked #1 of 1 Hotels in Heswall
Certificate of Excellence
Reviewed 21 December 2011

Stayed here for 1 night, standard premier Inn affair - nothing bad but nothing too great either.

  • Stayed: December 2011, travelled with friends
    • Value
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Thank Sanjay A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Samantha C, Premier Inn Team Leader at Premier Inn Wirral (Heswall) Hotel, responded to this reviewResponded 23 January 2012

Thank you for taking the time to write a review. I am grateful for your feedback about your stay. I look forward to welcoming you back to the Wirral Heswall Premier Inn Kind regards, Samantha Clarke Premier Inn Team Leader

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508 - 512 of 549 reviews

Reviewed 14 December 2011

Was not told that my 7 year old daughter would have to sleep on a mattress on the FLOOR.

Heating system was on full blast and uncomfortable, brown stains on the pillow case, four people in room but only 3 towels left.

Corridor doors banged all night by other guests, children couldn't sleep because of noise.

Not told by reception about the "Good night sleeep policy"

Felt that the staff just couldn't care less.

Room Tip: Don't have a room next to car park as all you will hear from 4 - 5 am is car doors banging.
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  • Stayed: December 2011, travelled with family
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Thank Lisa B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kelly L, Online Customer Services at Premier Inn Wirral (Heswall) Hotel, responded to this reviewResponded 21 December 2011

Many thanks for your review. It really matters to us that our guests enjoy every aspect of their stay. We sincerely apologise that on this occasion our hotel did not meet your expectations. Your feedback is very much appreciated as it enables us to improve standards. Please be assured that the issues raised will be fully investigated by the Management Team at this hotel. Thank you once again for your review.

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Reviewed 8 December 2011

My husband and I visit the Wirral twice each year to visit family. We always choose the Premier Inn Wirral (Heswall) and have come to consider it our home away from home. The staff is incredibly helpful in both the hotel and the Glegg Arms restaurant. Breakfast is tasty and easy. A great value, too!

Room Tip: Call ahead to request quieter, newer, larger rooms in the back of the hotel.
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  • Stayed: November 2011, travelled as a couple
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4  Thank Cynthia D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Samantha C, Premier Inn Team Leader at Premier Inn Wirral (Heswall) Hotel, responded to this reviewResponded 23 January 2012

Thank you very much for your review. I am delighted that you enjoyed your visit at Wirral Heswall Premier Inn. I look forward to welcoming you back very soon, Samantha Clarke Premier Inn Team Leader

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 November 2011

I have used Premier Inns over many years but in Heswall the service I found was a quite exceptional with help most willingly given to a high standard from all members of the 'team' in tis hotel throughout my four day stay.
The attached restaurant the 'Glegg Arms' provided a ready suitable alternative to what was primarily a steak menu which proved to be by far one of the best meals I have had in a restaurant, prepared, cooked and presented to a very high standard, served by staff whose service to the customer was an obvious priority
My thanks to all concerned.

  • Stayed: November 2011, travelled as a couple
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3  Thank Bill M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 November 2011

I recently stayed here for one night on business, I normally pre book a few hours before but on this occasion just turned up, there was a bit of a que at the reception but was gone pretty soon, the staff were very friendly and help full, carpark was spacious and tidy and beefeater next door, unfortunately I couldn't get a phone signal I my room or anywhere in the hotel which I needed, so had to go out side, although I did get a signal in the beefeater, I did speak to the lady at reception who gave me a free Wifi voucher which helped me out, the room it self was clean like most but did smell of smoke and also the shower wasn't fixed to the wall properly, so if you can do with out a phone signal I would recommend

  • Stayed: November 2011, travelled on business
    • Value
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4  Thank Steve J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Premier Inn Wirral (Heswall) Hotel

Address: Chester Road | Gayton, Heswall CH60 3SD, England
Region: United Kingdom > England > Merseyside > Wirral > Heswall
Amenities:
Bar / Lounge Restaurant Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Heswall
Price Range: €50 - €91 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Premier Inn Wirral (Heswall) Hotel 3*
Number of rooms: 63
Official Description (provided by the hotel):
Explore both the bustling and quaint sides of this thriving village, handy for Thornton Manor ... more   less 
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Also Known As:
Premier Inn Wirral (Heswall) Hotel Heswall

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