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Reviewed 24 May 2016

We missed our flight from JB so needed somewhere to stay for a night. This hotel had good reviews but was only a 1 star, so I was a bit nervous. I needn't have been. It was far better than the hotel we vacated in Singapore, which was more than 3x the cost.

We paid for a superior room as it was only about £2 more (approx £20 total - bargain!) and it had everything we needed. Nice and clean, quiet, good wifi, very nice bathroom, comfortable bed, a decent TV with movie/sports channels, friendly staff.

There's a shopping center over the road, which is a bit dull and dated, but we had dinner there. There are other outlets nearby too, but we didn't venture far.

If you want to stay near the airport or are passing through JB then this hotel is a great place to stay. We would definitely stay here again.

Oh and we really appreciated the transfer to the airport (25 RM). The driver drove sensibly, in stark contrast to the lunatic taxi driver who took us there from the airport the day before.

  • Stayed: May 2016, travelled as a couple
    • Value
    • Cleanliness
    • Service
1  Thank Tim R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 May 2016 via mobile

Really excited to be here..coz i need good connection internet to keep in touch with my friend in indonesia, beside that the bathroom very clean but there is mosquitos in bedroom...so noisy if u check the room with window but overall its good hotel for transit.

Stayed: May 2016, travelled with family
2  Thank Yoppy P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 April 2016 via mobile

I was there at christmas 2015. Nice hotel.. good price for their clean. They have friendly staffs.. they have shuttle car (on charge but not pricey).. they have small mini room really.. very small.. but so clean..mostly the bathroom. Thats i love it..clean. lil far from every where..need car or taxi to go arround.

Stayed: December 2015, travelled with friends
Thank Wulan B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 April 2016

stayed for two days. The room was good enough for a family, no windows. Our room didn't get clean at all for two days. bottled water was not provided until asked. No room service, but a nice restaurant just around the corner and an OK mall just a stroll from the hotel.

  • Stayed: April 2016, travelled with family
    • Value
    • Location
    • Service
Thank saarahdayspa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DANIEL6666, Manager at Palazzo Hotel, responded to this reviewResponded 7 April 2016

Dear valued guest, thank you for taking time to write a review. We glad that you enjoy your stay at our hotel and sorry for the inconvenience caused by the housekeeping issue. There might be a miscommunication because our hotel actually does daily housekeeping for every rooms that stay more than a night. We will take note of your comment and make sure it won't happen again. Hope to see you again soon in the near future.

regards,
Palazzo Hotel Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 March 2016 via mobile

Reception staff is friendly
Room was good, bathroom complete with water heater system
Just walking distance to reach ioi mall, Lovely!
I really miss this mall since i finished my job training in sofitel palm resort and lived at Sri putra apartment
Palazzo provide you airport transfer then you'll arrive Johor Bahru airport around 15 minutes

Stayed: February 2016, travelled with friends
Thank dfredya
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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