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“True hospitality & outstanding service!”

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Wellness Hotel Windschar
Ranked #1 of 5 Hotels in Gais
Certificate of Excellence
Netherlands
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“True hospitality & outstanding service!”
Reviewed 28 February 2011

We stayed with our friends for one night 18/2-19/2 and without any doubt this hotel is remarkable. The warm and personal welcome from Mr. and Mrs. Kronbichler and the eye for detail makes this hotel a very nice place to stay.
The Kronbichlers and the staff are friendly, lending a helping hand without asking and the rooms and facilities are simply great. Nothing seems too much trouble.
Food is very good, and the winelist extensive and reasonably priced.
Yes, we will recommend this hotel to our friends and family!

  • Stayed February 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jeffrey K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Italian Dolomites
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 15 September 2010

We first visited this delightful hotel about five years ago, and have returned several times since. Its location is ideal both for those seeking an active vacation, be it walking, skiing or cycling, and for those content to tour around the splendid mountain setting. The staff are uniformly charming and friendly, and the whole experience reveals high standards of management by the family proprietors. The facilities on offer are impressive: well furnished and comfortable bedrooms, spacious public areas in which to sit and relax, and first class 'wellness facilities', including a well equipped gymnasium. It is the food, however, which really sets this hotel apart from the competition - which is stiff in this beautiful part of northern Italy. The day starts with an outstanding breakfast buffet, featuring a fine array of locally sourced produce. If you miss out on lunch, there is a mid afternoon snack available, including soup (a speciality of the kitchen), cold meats, cheeses and Tyrolean cakes. Dinners are the highlight of the day, with some five courses, starting with an impressive salad buffet, and delicately flavoured terrines. This delicate touch continues into the beautifully subtle flavours of the main courses (which include a 'wellness option' for the health conscious)., whilst the sweet courses are a triumph. We have a handful of favourite hotels across Europe, but the Windschar probably tops the list.

  • Stayed September 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MR0se
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
windschar, Inhaber at Wellness Hotel Windschar, responded to this review, 27 September 2010
Dear guest,

I would like to thank you that you shared the experience of your vacation here on TripAdvisor.
I'm extremely happy that you were again satisfied with the services we provided you, with all our facilities and especially with the the food that you consider outstanding. As you say, it is in fact a point that differentiates us from our competitors and we receive many compliments for it. But honestly, every time we hear it, it makes us happy and I will make sure that I forward your compliments to the whole staff.

We are very much looking forward to welcome you again, hoping that it will be in a very short time!

Kind regards,
Monika Kronbichler
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
South Wales
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 26 January 2009

Food was OK but after a week the choice wasn't that exciting anymore - th menu kept repeating within a week. At times the food was very greasy causing me upset stomach (certainly not Wellness food as they claim to offer!)

My husband and I invited my parents to stay for a week in a suite, we had two suites. The worst experience was that for the very high price we paid for our 'Wellness Holiday', we were woken up by delivery lorries at 4am every morning! I get very ill if I don't get to sleep properly - so the whole experience was everything but wellness and relaxing!

Note we stayed in the 'Countryhouse or Landhaus' and stayed in the '7th Heaven' suite. Opposite our balcony, across the road, was a small supermarket which belonged to the hotel management (Kronbichler). Every morning 4 am lorries would noisily unload goods. We told the management that we do have a problem with this especially because it was hot we could not close the windows. We thought it was odd to have such noises in the so-called tranquility of the countryside in northern Italy. We also thought if it were a cheap hotel one wouldn't mind but such an expensive place claiming to offer 'wellness and relaxation' should ensure guests are able to have the very basis of relaxation and well-being: sleep in the small hours of the morning (I won't go into details about research experiments with animals who had been sleep-deprived for some time - but sleep deprivation or disruption of sleep does have a very serious effect on health)! Management disagreed, said well I could sleep during the day!

Management also told us there was nothing they could do, not even offered us another room elsewhere in the hotel. They would not offer us a refund or reduction in price upon departure; or even a friendly gesture of apology in the form of a free bottle of wine which would have been quite appropriate for the problems we experienced in the context of the amount of money we spent!

I don't think our stay was value for money at all. I was glad to be back home in South WAles, being able to sleep through in our quiet cul-de-sac!! BEWARE where you take your room and check cleanliness of toilets when you arrive (including smell check) - we had to tell management before toilets were properly cleaned! In a four star hotel that shouldn't happen. We've been particularly disappointed by the way Mr and Mrs Kronbichler dealt with our complaint and will certainly not return.

The only very nice memory was the waiter Geza who has been very friendly and told lots of interesting stories and places where we could go.

Stayed July 2008, travelled with family
Helpful?
4 Thank SouthWalesPixie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Wellness Hotel Windschar

Property: Wellness Hotel Windschar
Address: Via Ulrich von Taufers 3, 39030 Gais, Brunico, Italy
Phone Number:
Region: Italy > Trentino-Alto Adige > Province of South Tyrol > Brunico > Gais
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Ski-In / Ski-Out Spa Suites Swimming Pool
Hotel Style:
Ranked #1 of 5 Hotels in Gais
Price Range (Based on Average Rates): €€
Hotel Class:4 star — Wellness Hotel Windschar 4*
Number of rooms: 75
Official Description (provided by the hotel):
Welcome as our guests in the **** Holiday and Wellness Hotel Windschar at the entrance of the Ahr valley in sunny South Tyrol.The most precious days of your year will become an unforgettable experience. Informal and friendly atmosphere, cosiness and high standard South Tyrolean cuisine, coupled with Mediterranean refinement, are the characteristics of our wellness hotel, which we run with much love and personal commitment. Enjoy the fabulous wellness area with indoor swimming pool, whirl pools and sauna. Experience a new dimension of well-being in our unusually large garden area with the solar heated garden pool (summer). All the rooms are furnished with much love, very individually and comfortably, in native woods. At the **** Holiday and Wellness Hotel Windschar you will find your own personal refuge for your well earned rest and relaxation. We look forward to welcome you. ... more   less 
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Also Known As:
Holiday Wellness Hotel Windschar

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