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All reviews tram stop easy access tram service day ticket privilege room city centre large tv excellent room king size front desk staff internet connection comfortable rooms tea and coffee making facilities quiet area an excellent hotel room service en route
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Reviewed 29 February 2016

  • Stayed: February 2016, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Ibis Hotels
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Denis P, Directeur général at Mercure Lille Metropole Hotel, responded to this reviewResponded 6 March 2016

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Reviewed 12 January 2016

  • Stayed: January 2016, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Mercure Hotels
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Denis P, Directeur général at Mercure Lille Metropole Hotel, responded to this reviewResponded 18 January 2016

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Reviewed 28 December 2015

Had a long weekend based here. Rooms are large, and bed is enormous and very comfortable.
Easy to get into the city centre. TV selection is poor for English channels.
Good quality room and services available at this price

  • Stayed: December 2015, travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank Bill M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Denis P, Directeur général at Mercure Lille Metropole Hotel, responded to this reviewResponded 3 January 2016

Dear customer,
Thank you for your comments and looking forward to the pleasure to receive you during your next stay in our region,
Very cordially to you.
Denis Pierrel
General Manager

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Reviewed 7 December 2015

Stayed here for two nights as a base to visit Xmas Markets in Lille and Brugge. Although adjacent to the motorway access can be difficult from the city road layout which is divided into and express lane and local access lane which you must use for the hotel. The hotel is undergoing refurbishment which did not adversely impact on our stay. Reception staff were friendly and efficient. Stayed in a "Privilege" room which was excellent. Very large area with an enormous very comfortable bed. The only criticism was the location of the large TV fixed flush to the wall opposite bed - not easy to view from the seating in the room. Understandably the volume control is fixed but this was set at too low a level unless you have good hearing (I don't). Two comfortable easy chairs, one of which was very wide suggesting it may be intended fora person with special needs. There was no desk available so working in the room would have had to be done on a small mobile table such as is used in a hospital ward. Bathroom had a large shower (rain type) which satisfied our wishes but may not acceptable to a person who prefers bath. Luxurious towels, bath robes and slippers provided. Overall room was to a high quality. Breakfast was to a high standard with a good variety of pastries, beads, cheeses and meat. The hot buffet was disappointingly limited (scrambled eggs and bacon only on one day with cocktail sausages also available on our second day) - this did not meet the standard I have found in other Mercure and Novotel hotels. Lady in charge of the breakfast service was very pleasant with a good command of English. The hotel is a 15 min tram ride (every 10 minutes) to the centre of Lille with the stop located immediately outside the hotel - €4 for a 1 day ticket. The hotel has plenty of private free parking so it makes sense to use the tram. Very satisfied with this hotel and would recommend it.

Room Tip: Privilege rooms offer excellent value providing plenty of space. Check on provison of bath or shower and work facilities in the room
  • Stayed: December 2015, travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank PaulBristol_England
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Denis P, Directeur général at Mercure Lille Metropole Hotel, responded to this reviewResponded 3 January 2016

Dear customer,
Thank you for your comments.
We are very honored to benefit in you of our best seller !...
See you very soon the pleasure to receive you again.
Very best regards
Denis Pierrel
General Manager

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Reviewed 17 October 2015

My wife and I stayed in this hotel for two night as part of a trip to the Battle of Loos Commemorations.

We found it to be comfortable with large bedrooms and helpful staff. The restaurant was fine both for breakfast and evening meal.

Good to get away from Lille's horrendous traffic.

  • Stayed: October 2015, travelled with friends
    • Location
    • Cleanliness
    • Service
Thank Gallipoli007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Denis P, Directeur général at Mercure Lille Metropole Hotel, responded to this reviewResponded 22 October 2015

Many thanks for your comment, and see you soon on your next stay in Lille !...
Best regards

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