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All reviews tram stop easy access tram service fitness room is day ticket privilege room city centre large tv good size excellent room front desk staff internet connection comfortable rooms tea and coffee making facilities quiet area room service an excellent hotel
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Reviewed 29 August 2015

  • Stayed: August 2015, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Denis P, Directeur général at Mercure Lille Metropole Hotel, responded to this reviewResponded 10 September 2015

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 17 July 2015

- Main critique is hotel restaurant facilities. Despite a large grass area behind the hotel, the architect did not consider an outdoor area for breakfast/lunch/afternoon refreshments or a pool. There is a small area for coffee breaks for conference attendees but not for eating. The wine list did not indicate that a glass of rosé wine was possible.
Shower fixed plastic cover is not wide enough to prevent water on the main bathroom floor.
No playground for children.


+ Refurbished room with good AC, almost silent a low speed.
Hotel located in calm area with easy parking.

  • Stayed: July 2015, travelled on business
    • Value
    • Sleep Quality
    • Service
Thank LeTn0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Denis P, Directeur général at Mercure Lille Metropole Hotel, responded to this reviewResponded 10 August 2015

Dear customers,
We thank you for your comments further to your stay in our hotel.
Your remarks both on the service of the proposed wine by the glass, and the relaxation areas and the leisure activities, more held attention.
Know that we study at present the feasibility of creation of a terrace in front of our restaurant, which would allow our customers it could take advantage of beautiful outdoor days.
Hoping to have the pleasure to receive you again in our establishment,
Very sincerely to you.

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Reviewed 7 July 2015 via mobile

Visited here as part of a party of school children as we visited the Somme and Ypres.

The rooms had evidently been recently refurbished and were very well equipped, clean and comfortable.

There is everything you would expect and the rooms are exceptionally well sound proofed - very important when travelling with a school group!

The bar is very well stocked, but prices are very steep (even for a hotel)

Would definitely recommend this hotel, especially value for money wise!

Stayed: June 2015, travelled on business
Thank 0908267
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Denis P, Directeur général at Mercure Lille Metropole Hotel, responded to this reviewResponded 14 July 2015

Dear customer,
Thank you for your comment further to your stay in our establishment.
With pleasure to receive you during your next stay.
Very sincerely.

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Reviewed 11 April 2015

The good:
Clean room
Decent bathroom
Solid & free wi-fi
Windows that open
Attentive staff
Ample free parking
Walking / jogging trails nearby - nice area once you find it
Outside seating area near woods and trails- great to sit and sip if weather permits
Fairly new, not all worn out or tired looking - lobby is rather nice, but I don't hang out there :-)
Retired mini-bar that serves as a fridge; very helpful for food and drink storage
Large shopping center 3 minutes away - was able to buy breakfast items for a week for what one express breakfast cost
Tram stop nearby to go to Lille center and have a nice French dinner

Misses:
Odd location for initial arrival - hard to find with byzantine street layout in the area
Express breakfast not worth 8 Euros
Dinner menu somewhat limited; food average at best

Room Tip: If you want to open window a lot, you may not care for ground floor.
  • Stayed: April 2015, travelled on business
    • Value
    • Location
    • Service
1  Thank Red-Badger-22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Denis P, Directeur général at Mercure Lille Metropole Hotel, responded to this reviewResponded 14 April 2015

Dear customer,
Thank you for your comments which will help us to progress for ever better to satisfy our customers.
Very sincerely to you.
Denis Pierrel
General Manager

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Reviewed 23 February 2015

Great hotel, but don't take the kids.

Despite the Accor hotel website offering under 16s half price additional rooms and free breakfasts, these are not available here. The u16s were charged full price for their own room and breakfast was not free.

They also advertise 24/7 room service but when we needed to use it late one night at 11.30 as we had been delayed and the restaurant was shut there was nothing available the children would eat - the room service menu was not available!

  • Stayed: February 2015, travelled with family
    • Location
    • Cleanliness
    • Service
Thank AKatieD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Denis P, Directeur général at Mercure Lille Metropole Hotel, responded to this reviewResponded 14 April 2015

Dear customers,
Thank you for having taken time to post your comment further to your stay in our establishment.
Your remarks on the access to our services "families" were taken into account so that our promise is necessarily respected.
I hope nevertheless that you will know how to keep us your trust during a next stay.
Very best regards.
Denis Pierrel
General Manager

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