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Reviews (118)
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Reviewed 4 August 2017

Perfect location on the beach. Nice to have a balcony to enjoy the weather. Good food, but they are understaffed. First night we gave up after 20min, no one came to take our order!? Today friday, the lady was so busy so we did not want to bother her to order more drinks, so we went across the street instead. A menue in English would help! The guy from Argentina at the front desk was so helpful, Thank you :)

  • Stayed: August 2017, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank Manager88146
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 31 August 2017


Dear Sir,
Thank you very much for collaborating with your opinion and transmitting your perception. The hotel reopened at the beginning of June and since then we are working to improve day by day, both our service and the attention we provide.
Best regards,
Reception and Reservations Department.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 August 2017

We spend a whole week in this lovely hotel. Wonderful setting, Orio is a short walk away and around the beach we found a nice restaurant.
Breakfast was excellent, the staff very competent and helpful.
Orio is ideal for discovering the pays basque.

  • Stayed: July 2017, travelled as a couple
    • Value
    • Location
    • Service
Thank Toni-A-Ego
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 29 August 2017

Dear Toni,

First of all, thank you very much for writting this remark about your stay with us. We are very thankful for your nice words about our hotel and your experience in it. We appreciate a lot that you mencioned the employees because they are a very important point of our business, trying hard every day to make our guests being happy and comfortable.

We hope to see you again soon.

Kind regards,

Reception and Reservation Department

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 July 2017

We chose this hotel mainly because of its location directly at the beach and the excellent ratings, but were very disappointed.
The location is great but the hotel is overrated and far too expensive for the quality of the rooms. We booked a small double room for 140 Euro/night including breakfast. Small double rooms are very small, ok for 1 person, but not for 2 people with luggage; some of the small double rooms face south and have no sea view instead view over the camping ground, bars, street, and to the highway. The small room felt stuffy, we could not sleep with open windows because of the noise from the street and bars, we did not try the air con. Together with the lack of fresh air was most disturbing the green emergency light placed in the room shinning directly in our faces when lying in bed. Such a safety light belongs above the door to illuminate the exit in the night but not in the room. We had to wear eye masks, and despite a comfortable bed, we could not really sleep. Positive about the room was the good bed and the very nice shower. But I can't recommend the small double rooms.
The breakfast was good with a varied selection, what we were expecting for this room rate. The hotel has a good restaurant, which offers excellent value for money for the dinner of the day (18 Euro). Hotel and restaurant staff were very friendly and helpful. Hotel parking is underground and costs 15 Euro/day.

Room Tip: Normal double rooms with even room numbers facing west have undisturbed sea view, odd number double rooms face east and the street
  • Stayed: July 2017, travelled as a couple
    • Value
    • Location
    • Service
Thank North_Mermaid
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 31 August 2017

Dear guest ,
Thank you for sharing your experience with us! We are pleased to see that you enjoyed both the town and our Hotel. Your review will help us improve the quality of our services and meet your standards and expectations.
We look forward to welcoming you back soon.
Best regrads,
Reception and Reservation Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 July 2017 via mobile

This hotel is sooo pretty and what i like most is that its only 15 min away from the city but its peaceful and have a semi- private beach. But what i liked the must was the people in it. The owners are very attentive and wanted to make the stay as perfect as they can. Thank you! Saludes desde Colombia :)

Stayed: July 2017
Thank Catalina B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 4 August 2017

Dear Catalina,

Firstly, thank you very much for this comment. It is really nice to see that you enjoyed your time and the experience with us. In addition, we appreciate that you like the hotel and the location of it, we effort to give and to make feel our guests as home and the remarks like yours make us keep going and motivating ourselves to make it better each time.
Likewise, the employees are one of the most important parts of the company who try hard every day to offer a high quality service to our guests and to make you feel confortable.

Thank you very much again, we hope to see you again soon in our hotel and enjoying a new experience with us.

Kind regards,

Reception Department. Hotel Villa Antilla

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 July 2017

Went for dinner with the family, but disappointed expierence...
Started with receiving only 1 menu for a party of 5, then when asking for the full menu it took first 15min to discuss with the kitchen what was actually available...
The foot itself was nicely dressed, but very small portions at an expensive price, and taste was poor (for 4 out 5 dishes we ordered).
Left hungry and dissapointed...

Stayed: July 2017, travelled with family
Thank LucLau2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 2 August 2017

Dear Mr. Luc,

We would like to thank you for choosing us for your stay in Orio as well as for taking your time to write this remark.

Firstly, we are very sorry about the waiting for the dishes at the restaurant and also, for the food. We take your remark and comments into account to improve the service and to make it better in a near future.

Thank you again for this constructive comments, our objetive is to make our guests to be confortable and to enjoy the time with us. We hope that this incident was a one-off occurrence and we hope to see you in the future.

Sincerely,

Reception Department

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