I booked this hotel several months ago through their official website for myself, hubby and 7yr old. They clearly stated triple room (2 bed) when I booked and also on the receipt emailed to me.
When I reached the hotel on 5th April the lady sitting at the reception was very rude to us. She said we will have to pay extra if we want a triple room. I showed her the confirmation email that I had paid for a triple room already but she refused to see the email and said I could go to some other hotel!! We were coming after an 8hr drive and ferry crossing from the UK totally shattered.
I have never experienced such rude behavior by any hotel staff before and I travel regularly. I will lodge an official complaint with this chain. I hope she gets fired. More
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