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Traveller rating
1,387
929
378
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103
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All reviews dublin airport shuttle bus close to the airport an early flight shuttle service wake up call next morning overnight stay one night stay excellent hotel room was spacious ireland proximity convenience euro
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Reviewed 4 July 2022

Been on the road since 4am and done a day in the office. Currently trying to check in - room still isn't ready even tho its after the check in time and I've been waiting a while. Asked 3 times how long it will be and only getting a vague answer. No apology offered, much less a courtesy drink while I wait. Next trip I'll be finding somewhere else to stay for sure.

Date of stay: July 2022
Trip type: Travelled on business
1  Thank N3865JFrachell
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Seamus O'Neill, Other at Carlton Hotel Dublin Airport, responded to this reviewResponded 6 July 2022

Dear TA reviewer,

Many thanks for taking time to review our hotel and apologise for the inconvenience on waiting for your room. Unfortunately, due to continuing staffing levels, in the hospitality business, we cannot guarantee that rooms will be ready for our guests on time. I do hope you give us another try again, soon.

Kind regards,

Seamus O'Neill.
Deputy General Manager.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 June 2022

the rooms are clean, comfortable and generously sized. Very convenient location for a flight the next day.

Dinner was mediocre and service was extremely slow. Breakfast buffet was OK, but service, like for coffee and tea, was slow.

Date of stay: June 2022
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
Review collected in partnership with this hotel
Thank capitanbob
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Seamus O'Neill, Other at Carlton Hotel Dublin Airport, responded to this reviewResponded 1 July 2022

Dear TA reviewer,

Thank you for taking time to review our hotel and you enjoyed the accommodation. However, disappointed that you didn't receive our usual 4 star customer service. I have passed on your comments to our food and beverage manager who will investigate the issue. I do hope you give us another try again, soon.

Kind regards,

Seamus O'Neill.
Deputy General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 June 2022

Great hotel to start your holiday before you get on the plane . Beautiful bar/restaurant. Fabulous room and great atmosphere. Free shuttle service to bring you to and from the airport. Onsite parking while we were away (with a fee) but worth it knowing your car is safe ....

Date of stay: June 2022
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank jlynch57
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Seamus O'Neill, Other at Carlton Hotel Dublin Airport, responded to this reviewResponded 29 June 2022

Dear TA reviewer,

Delighted you enjoyed our 4 star Carlton treatment on your recent stay. We are always grateful when guests take the time to put a review on TA. Looking forward to having you back with us again real soon.

Kind regards,

Seamus O'Neill.
Deputy General Manager.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 June 2022

The hotel is clean.
Most of the staff were not interested. I had to go looking for a someone to refill my morning coffee. I waved a few times but I felt the waiter kept looking away. For the price they charge I should have been given a pot, at least.

Room tip: Look elsewhere
Date of stay: June 2022
    • Rooms
    • Cleanliness
    • Service
Thank Lawrence T
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Seamus O'Neill, Other at Carlton Hotel Dublin Airport, responded to this reviewResponded 27 June 2022

Dear Laurence T,

Thank you for taking time to review our hotel and I have passed on your comment to our Food and Beverage manager. We do offer a pot of coffee if asked for one. However, I do hope you give us another try again, soon.

Kind regards,

Seamus O'Neill.
Deputy General Manager.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 June 2022

We stayed here because of location close to Dublin airport. Great hotel, excellent breakfast and fast airport shuttle! Great amenities, shower was great. Clean room, lobby and restaurant. Helpful professional staff. Will stay again!

Date of stay: June 2022
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Mary M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Seamus O'Neill, Other at Carlton Hotel Dublin Airport, responded to this reviewResponded 27 June 2022

Dear Mary M,

Delighted you enjoyed our 4 star Carlton treatment on your recent stay. We are always grateful when guests take the time to put a review on TA. Looking forward to having you back with us again real soon.

Kind regards,

Seamus O'Neill.
Deputy General Manager.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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