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All reviews luxury suite beautiful hotel loch rannoch high standard mini kitchen fresh milk mountain view kitchen area white company toiletries turn down service rannoch station homemade shortbread family suite itison deal continental breakfast bottle of prosecco afternoon tea
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Reviewed 13 January 2021

A big thank you to the team at The Dunalastair for making our stay memorable.Very friendly and professional staff. I would recommend this hotel to any guest who values quality and excellent service. We look forward to staying again.

Date of stay: December 2020
Trip type: Travelled with family
Thank 81samiu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richard Deak, General Manager at Dunalastair Hotel Suites, responded to this reviewResponded 14 January 2021

Dear 81samiu,

Thank you very much for your 5* review of the Dunalastair Hotel Suites.

The team has been working tirelessly to ensure all our guests have such an amazing stay and enjoy the great outdoors that Kinloch Rannoch has to offer. I am glad to read that you had a memorable stay.

81samiu, please do let us know when planning your return visit so that we can find you the best deal and benefit of the returning guests amenities as well as direct pricing.

Warm regards,

Richard

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 January 2021

The public areas are impressive and well finished, and the staff are very attentive. The 'grand mountain view suite' had the look of a serviced apartment rather than a luxury hotel room - clean and tidy but no wow-factor. Other than nice White Company toiletries, the bathroom was fairly basic.
Food in the restaurant was good - dinner was served in generous portions and was pretty tasty. Breakfast good (we had the full cooked options), though the range of continental options was limited when compared to other luxury hotels. Pretty much just juices, cereals, yoghurts, etc - very limited on cold cuts, cheeses, smoked fish, etc - in fact I'm not sure there were any at all.

Our lasting memory will be of Sylvia who serves in the restaurant. At first her friendly attitude was welcome, but she doesn't know when to leave you in peace. She stayed at our table for approx 15mins telling us her life story - when other guests thankfully arrived she gave them the same story and anecdotes in a very loud voice that the whole room could hear, and discussed people's room rates and packages at the same loud volume. Each course was delivered with another long chat when all we wanted to do was enjoy our meal, our own conversation, and our own company.

Date of stay: December 2020
    • Location
    • Rooms
    • Service
Thank clinteastwood01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richard Deak, General Manager at Dunalastair Hotel Suites, responded to this reviewResponded 13 January 2021

Dear clinteastwood01,

Thank you for taking the time to share your experience of Dunalastair Hotel Suites on Tripadvisor. Any kind of feedback is always gratefully received, as it assists me in monitoring the service we provide and helps me seek to find improvement wherever necessary.

I was naturally saddened however to read that you were underwhelmed by aspects of your visit, and especially sorry to learn of this a little time after your stay. Feedback from our guests means everything to us, and I would have loved the opportunity to have spoken with you personally.

All of the bedrooms and Suites within Dunalastair Hotel Suites have completely different layouts, including a variety of Luxury Suites and Mountain View Suites. We are confident that we can find a perfect layout and size to suit you, and would be pleased to offer a show-round of the hotel and explanation of all of the different types of room on a potential next visit, so that we can find the best possible allocation for you!

I am disappointed to know that you were dissatisfied with the quality of our breakfast and am sorry that we did not have the opportunity to discuss this during your time at the hotel. We receive so many positive comments about our breakfast, which is actually prepared in mind of the latest regulations and safety measures due to Covid-19, hence some alterations had to be made to our usual protocols & procedures, including removing the usual buffet style offering and individually packaging each item.

I am however truly sorry that you found our genuine interest and care for our guests day and stay with us, a little intrusive. I would like to assure you that the team and I will be working as hard as ever to ensure that our guests have a wonderful time with us. We are absolutely dedicated to ensuring that each and every detail of a stay is perfect, and to assist in any way that we can. We are, of course, always looking to improve our very high standards of service, and your feedback is highly valued, even so Sylvia is our most mentioned team member here on TripAdvisor and most of our guests comment favourably of her.

We try our best to time our service levels well, and achieve a balance that is neither too much nor too little, tailored to each of our guests. I am very sorry that you felt this a touch overbearing during your stay with us, and I have shared this with my team as encouragement to go on working hard to find that correct balance. I appreciate that the nature of a boutique size hotel is not a style you seem to enjoy, but thank you for sharing your experience.

Thank you again for taking the time to leave us lovely comments, and please know that all of the team really enjoyed hosting you! Please do visit us again soon!

Best Wishes,

Richard

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 January 2021

Dunalastair Hotel Suites is a stunning hotel that is worth every penny! The decor is gorgeous and really gives it a five star feel. The room itself was stunning, proper luxury! The staff are so friendly, really helpful and go out of their way to make you comfortable. We had the continental breakfast which was great - the waiting staff were also really friendly. Overall, a fab stay!

The hotel is in a very remote area so be prepared to drive on very narrow/single track roads!

Date of stay: December 2020
Review collected in partnership with this hotel
Thank sarahpeddie15
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richard Deak, General Manager at Dunalastair Hotel Suites, responded to this reviewResponded 11 January 2021

Dear sarahpeddie15,

Thank you for you review of the Dunalastair Hotel Suites.

What amazing feedback. It is such lovely comments of this kind that makes us love what we do. In such difficult times it is so reassuring to read our hard work really has paid off. All the team are so passionate about the hotel and our visitors, the safety of our guests is our main priority.

This review has honestly been a delight to read!

I do hope that we have the pleasure in welcoming you back soon.

Warm regards,

Richard

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Reviewed 27 December 2020

Exceeded our expectations on all levels. The quality of the room, food, service, etc was excellent. The staff were all very pleasant and helpful making sure our stay was relaxing and enjoyable. Would highly recommend it.

Date of stay: December 2020
Review collected in partnership with this hotel
Thank pamthomson63
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richard Deak, General Manager at Dunalastair Hotel Suites, responded to this reviewResponded 28 December 2020

Dear pamthomson63,

Thank you very much for your excellent feedback.

We are so happy that we exceeded your expectations with regards to the accommodation and food offering, too.

This would be meaningless without the dedicated team that we have here at the Dunalastair. They are all genuinely interested in each and every one of our guest and to personalise the experience based on their individual needs.

We are already looking forward to welcome you back sometime, hopefully soon!

Best wishes,

Richard

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Reviewed 26 December 2020 via mobile

It is always lovely when you find - in one place - just what you are looking for. We wanted top class accommodation, top class cuisine, a highly accomplished staff team, b
eautiful scenery, flexibility and comfortable amenities. Without any exaggeration, we found top class standards in all categories - at Dunalastair Hotel Suites, Kinloch Rannoch, near Pitlochry. No request was too much trouble, attention to detail was standard from all members of staff. From Richard, the General Manager all the way through all departments, it was obvious that the guest was the focal point of all. Thank you to the whole team. We loved the peace, the flexibility, the surroundings - just the whole experience proved to be just what we had been looking for. We WILL be back.

Date of stay: December 2020
Trip type: Travelled as a couple
1  Thank Pete C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richard Deak, General Manager at Dunalastair Hotel Suites, responded to this reviewResponded 28 December 2020

Dear Pete C,

I am thrilled to read that your trip to the Scottish highlands was perfect. Dunalastair Hotel Suites is situated in an area of sheer beauty and the purest of air and idyllic scenery; beautiful walks, hikes and trails.

The whole team thanks you for your kind and positive comments. We will continue to radiate True Hospitality traits so that all our guests get the most out of their stay just as you did.

Thank you once again for sharing your experience and we look forward to having you again sometime soon.

Warm regards,

Richard

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